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12” (30cm)
12” (30cm)
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http://www.hp.com/go/contactHP http://welcome.hp.com/country/us/en/wwcontact_us.html
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Copyright and License Product notice © Copyright 2012 Hewlett-Packard This guide describes features that are common Development Company, L.P. to most models. Some features may not be available on your computer. The information contained herein is subject to change without notice. The only warranties for Warranty Print on Demand Statement HP products and services are set forth in the You can find the expressly provided HP Limited express warranty statements accompanying Warranty applicable to you
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1 Getting information Type of information Where to find Set up your computer. Quick Setup (this Guide) ● ● Use the computer. Quick Setup (this Guide) ● Connect to the Internet. ● Recover factory settings. Troubleshooting and Maintenance Guide on your computer. Select the HP Support Assistant app on the Start screen, select My computer, and then select User guides. ● See how-to videos about Visit http://www.hp.com/supportvideos (English only) using the features of your computer. ● Learn how to us
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Type of information Where to find ● Connect to a TV. Watching and Recording TV Select the HP Support Assistant app on the Start screen, select My computer, and then select User guides. If the guide is not available there, visit http://www.hp.com/go/contactHP. ● Maintain your computer. HP Support Assistant — Maintains your computer performance and resolves problems faster by using automated updates, on-board diagnostics, and guided assistance. Select the HP Support Assistant app on the Start scr
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2 Setting up your computer WARNING! To reduce the risk of electrical shock or damage to your equipment: • Place the computer in a location away from water, dust, moisture, and soot. These can increase the inside temperature, or can cause fire or electrocution. • Do not disable the power cord grounding plug. The grounding plug is an important safety feature. • Plug the power cord in a grounded (earthed) outlet that is easily accessible at all times. • Disconnect power from the equipment by unplug
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a. Find out what operating system and version your computer is currently running. (From the Start screen, type c, select Control Panel, select System and Security, and then select System. The operating system and version are shown under Specifications.) b. Open your internet browser and go to http://www.hp.com/go/ contactHP. c. Select your country and language, if necessary, and click Support & Drivers. d. Select Download drivers and software (and firmware), type your computer model name and num
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NOTE: Use only licensed original software. Installing copied software could result in an unstable installation, infect the computer with a virus, or be illegal. Security solutions can deter theft, mishandling, and software attacks, but cannot prevent them. Connecting to the Internet Steps to connect to the Internet: 1. Connect the hardware as shown on the setup view. 2. Get Internet service. Sign up with an Internet Service Provider (ISP). If you already have an account with an ISP, skip this st
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3 Setting up additional features Using Beats Audio™ (select models only) Your HP TouchSmart PC features audio connectors (headphone and Audio Out ) that are optimized for Beats Audio™ headphones and external audio systems (purchased separately). Select HP TouchSmart PC models also include four Beats-optimized internal speakers and a Beats toggle button on the keyboard. Your computer comes ready for you to experience music with Beats enabled. To disable Beats, press the Beats toggle button; the
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Using the HDMI port controls (select models only) The right side of your computer may contain an HDMI port and volume control buttons. Unless a device is plugged into the HDMI port, the volume controls have no functionality. The HDMI controls are only intended to control the settings of the device plugged into that port, and do not control any other media devices on the system. To use the HDMI port controls, plug a device into the HDMI port. Press the menu button (the top button displayed). A ne
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4 Maintaining your computer Cleaning procedures Keeping your computer system free of dust, dirt, and heat will prolong its life. ● Dust, pet hair, and other particles can build up, creating a blanket effect; as a result, components can overheat or, in the case of the keyboard and mouse, not work smoothly and effectively. ● Check your system once a month for visible signs of dust and debris, and clean it about once every three months. ● Visit www.hp.com/go/contactHP for additional cleaning instru
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Cleaning the keyboard and When cleaning the keyboard keys, use a low setting on a battery-powered vacuum mouse cleaner, to avoid removing key caps and springs. 1. Vacuum between the keys of the keyboard and along the grooves. 2. Use a clean, dry cloth and isopropyl (rubbing) alcohol to clean buildup on the keyboard keys and along its edges. 3. Wipe the body of the mouse and the mouse cord by using cleaning wipes. If you have a roller-ball mouse, clean the ball and rollers inside: 1. Turn the mou
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5 Troubleshooting Refer to the documentation provided by the product manufacturer for information about peripheral-specific problems, such as issues with a monitor or a printer. The following tables present some issues you might encounter while installing, starting up, or using your computer and possible solutions. For more information or for additional troubleshooting options, see Getting information on page 1. Computer does not start Symptom Possible solution Error message: Restart the compute
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Symptom Possible solution Computer Use the Task Manager to close any programs not responding, or restart the computer: seems to be 1. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously. locked up and is not responding. 2. Select Task Manager. 3. Select the program that is not responding, and then select End task. If closing programs does not work, restart the computer: 1. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously. 2. Select the Power icon, and then select Restart.
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Power Symptom Possible solution Computer does Press and hold the Power button until the computer turns off. Check Power Settings. not turn off when the Power button is pressed. Computer shuts The computer might be in an exceedingly hot environment. Let it cool down. ● down ● Ensure that computer air vents are not blocked and that the internal fan is running — automatically. see Cleaning procedures on page 8. (Your computer might not have an internal fan.) Display (monitor) Symptom Possible solut
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Keyboard and mouse (general) Symptom Possible solution Keyboard Use the mouse to turn off the computer, unplug and reconnect the keyboard to the back commands and of your computer, and then restart your computer. typing are not recognized by the computer. Mouse (with cable) Unplug and reconnect the mouse cable to your computer. does not work or is not detected. If the mouse is still not detected, turn off the computer, unplug and reconnect the mouse cable, and then restart the computer. Cursor d
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Keyboard and mouse (wireless) Symptom Possible solution Wireless keyboard ● Ensure that you are using the wireless keyboard or wireless mouse within range of or mouse does not the receiver, approximately 3 meters (10 feet) for normal use, and within 30 cm (12 work or is not inches) during initial setup or for re-synchronization. detected. ● Ensure that the mouse is not in Suspend mode, which occurs after 20 minutes of inactivity. Click the left mouse button to reactivate it. ● Replace the batter
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Speakers and sound Symptom Possible solution No sound is 1. From the Start screen, type c, select Control Panel, and then select System and produced. Security. 2. Under Action Center, select Troubleshoot common computer problems, and then select Troubleshoot audio playback. If you are using built-in monitor speakers, use the monitor front-panel Volume button to adjust volume. Use the front-panel buttons to enter the on-screen display (OSD) and ensure that audio is enabled and that the volume is
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Symptom Possible solution I cannot connect to 1. From the Start screen, type c, and then select Control Panel. the Internet. 2. Under Network and Internet, select Connect to the Internet. Verify that you are using the proper cables for your Internet connection type. Your computer might have a dial-up modem and an Ethernet network adapter (also called a network interface card, or NIC). A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to a local
