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Tivoli® Intelligent Orchestrator
Version 5.1
Problem Determination and Troubleshooting Guide
SC32-2216-00
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Tivoli® Intelligent Orchestrator Version 5.1 Problem Determination and Troubleshooting Guide SC32-2216-00
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Note: Before using this information and the product it supports, read the information in Appendix C, “Notices,” on page 229. First Edition, July 2006 © Copyright International Business Machines Corporation 2003, 2006. All rights reserved. US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.
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Contents Preface . . . . . . . . . . . . . . vii Chapter 4. Locating and configuring Who should read this book . . . . . . . . . vii log files . . . . . . . . . . . . . .39 Publications . . . . . . . . . . . . . . vii Log locations . . . . . . . . . . . . . .39 Tivoli Intelligent Orchestrator library . . . . . vii Log directory files . . . . . . . . . . .39 Prerequisite publications . . . . . . . . . viii Logging levels . . . . . . . . . . . . .40 Related publications and reso
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The silent installation program for Tivoli Limitations when trying to manually associate a Intelligent Orchestrator exits before the discovered software resource with a software installation is completed . . . . . . . . .58 definition . . . . . . . . . . . . . .75 Environment variables not set for user tioadmin 58 Some patch installations might fail when trying The installation of IBM Tivoli NetView on to perform a multiple patch installation . . . .76 Windows fails if the password for
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Common agent subsystem messages . . . . . 153 Contents of the CASservice.zip file . . . . . . 221 TC driver manager subsystem messages . . . . 154 Utilities subsystem messages . . . . . . . . 164 Appendix B. Support information . . . 225 Compliance Messages . . . . . . . . . . 166 Searching knowledge bases . . . . . . . . . 225 Group Messages . . . . . . . . . . . . 168 Search the information center on your local Networking Messages . . . . . . . . . . 169 system or network . .
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vi Tivoli Intelligent Orchestrator Problem Determination and Troubleshooting Guide
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Preface This guide describes how to identify and resolve problems that might occur when ® you use Tivoli Intelligent Orchestrator or Tivoli Provisioning Manager. The instructions in this book apply to both Tivoli Intelligent Orchestrator and Tivoli Provisioning Manager and will clearly identify any information or tasks that apply only to one application or the other. Who should read this book This book should be read by system administrators, operators, or anyone else responsible for
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Explains how to install and upgrade Tivoli Intelligent Orchestrator software. This guide also provides information about troubleshooting installation problems. v Tivoli Intelligent Orchestrator Migration Guide This book describes the steps to migrate from a previous version of Tivoli Intelligent Orchestrator. ® v Tivoli Intelligent Orchestrator Release Notes These release notes describe last minute product changes and known problems in the Tivoli Intelligent Orchestrator product r
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v The Tivoli Software Library provides a variety of Tivoli publications such as white papers, datasheets, demonstrations, redbooks, and announcement letters. The Tivoli Software Library is available on the Web at: http:// publib.boulder.ibm.com/tividd/td/tdprodlist.html v The Tivoli Software Glossary includes definitions for many of the technical terms related to Tivoli software. The Tivoli Software Glossary is available at http://publib.boulder.ibm.com/tividd/glossary/tivoliglossarym
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Tivoli software training For Tivoli software training information, refer to the IBM Tivoli Education Web site: http://www.ibm.com/software/tivoli/education. Support information If you have a problem with your IBM software, you want to resolve it quickly. IBM provides the following ways for you to obtain the support you need: v Searching knowledge bases: You can search across a large collection of known problems and workarounds, Technotes, and other information. v Obtaining fixes: Y
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Chapter 1. Introduction to troubleshooting Problem determination, or troubleshooting, is a process of determining why a product is not functioning in the expected manner. This guide provides information to help you identify and resolve problems that you encounter when using Tivoli Intelligent Orchestrator. Product and system overview Tivoli Intelligent Orchestrator is an automated resource management solution for corporate and Internet data centers. Through orchestrated provisioning, it
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v Each asset is represented by a data center object. When you make a change to an asset with Tivoli Intelligent Orchestrator, the data center object is updated in the data center model. If a change is made outside of Tivoli Intelligent Orchestrator, the external change can be identified by comparing it with the data center object in the data center model. v For some data center assets, the data center model stores data about the asset and data about deploying or provisioning the asse
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Product architecture Tivoli Intelligent Orchestrator includes the following main components: Device-specific Policy Engine protocols (For ex., SNMP) JDBC IIOP/RMI Command Line Interface (CLI) JDBC SOAP Web User Interface WebSphere IIOP/RMI Application Server JDBC EJB JDBC Soap Service (WebSphere Database (Web Container) Application Server EJB Container) Device-specific protocol IIOP/RMI Deployment Queue LDAP Engine (WebSphere LDAP Application Server MQ) JDBC Automation Packages Device-spe
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from each managed application environment in the data center. It captures and filters data from the application, operating system, and infrastructure layers and communicates the data to other components. objective analyzer This component determines the resource requirements of each application, and identifies trends and peaks in resource use. Each managed application environment has an associated objective analyzer. global resource manager This component receives requirements for serve
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WebSphere Application Server WebSphere Application Server hosts management interfaces and coordinates interaction between other system components. Database server The database server stores the data center model and report and audit data. Directory server The directory server manages user accounts and user authentication. Built-in troubleshooting features Tivoli Intelligent Orchestrator records system activity and events in message logs, trace logs, and Common Base Event logs. You can v
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You might want to consider the following general recommendations for backing up your Tivoli Intelligent Orchestrator system: v Perform a full backup of your existing DB2 Universal Database or Oracle database. General guidelines for backing up DB2 Universal Database and Oracle9i Database data are provided in the Tivoli Intelligent Orchestrator Version 5.1 Migration Guide. For more details, refer to the DB2 Universal Database information center available at http://publib.boulder.ibm.com
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Chapter 2. Problem determination essentials for Tivoli Intelligent Orchestrator This chapter describes how to approach troubleshooting in Tivoli Intelligent Orchestrator. Providing methodologies and troubleshooting methods for identifying problems in Tivoli Intelligent Orchestrator will help you to reduce the time spent finding resolutions to these problems. The following sections are described: v “Problem determination methodologies” v “Troubleshooting methods for Tivoli Intellige
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v What was the first symptom of the problem? Have you noticed other symptoms occurring simultaneously? v Does the problem affect only one system or multiple systems? v Did you receive an error message indicating what the problem is? v If the problem can be reproduced, what are the steps that you need to perform to recreate it? Identifying the cause of the problem The information you gathered during the previous phase helped you to correctly identify the problem and describe the
