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HomePortal 3801HGV Gateway User Guide
Release 1.0
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Notice to Users ©2005–2010 2Wire, Inc. All rights reserved. This manual in whole or in part, may not be reproduced, translated, or reduced to any machine-readable form without prior written approval. 2WIRE PROVIDES NO WARRANTY WITH REGARD TO THIS MANUAL, THE SOFTWARE, OR OTHER INFORMATION CONTAINED HEREIN AND HEREBY EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE WITH REGARD TO THIS MANUAL, THE SOFTWARE, OR SUCH OTHER INFORMATION, IN NO EVEN
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Contents About This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi Using this Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi Style Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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HomePortal 3801HGV Gateway User Guide Contents Setting Default System Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 Creating Your System Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30 Configuring Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30 Automatically Setting up Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31 Manu
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HomePortal 3801HGV Gateway User Guide Contents Viewing All Event Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85 Filtering Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87 Clearing Event Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87 Viewing System Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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About This Guide The HomePortal 3801HGV Gateway Installation and Configuration Guide is designed to serve as a reference to install and set up the HomePortal 3801HGV gateway. This guide contains the following major sections: Introducing the HomePortal 3801HGV Gateway on page 1 Installing the HomePortal 3801HGV Gateway on page 4 Accessing the User Interface on page 11 Configuring Internet Connection on page 14 Viewing Subscribed Services Status on page 17 Configuring Voice-Based Services on pag
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HomePortal 3801HGV Gateway User Guide About This Guide These sections help you find your topics of interest with ease, and guide you through the topics in a simple and logical manner. The See Also section has cross-referenced links to other topics within this document, which may assist you in further understanding your device. Style Conventions The following style conventions are used in this document: Note Notes contain incidental information about the subject. In this guide, they are used t
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HomePortal 3801HGV Gateway User Guide About This Guide Support Technical support is available from the 2Wire Website: http://support.2wire.com/index.php. Support viii
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CHAPTER 1 Introducing the HomePortal 3801HGV Gateway Welcome to the 2Wire family. The HomePortal 3801HGV gateway belongs to the next generation gateway series that delivers profound user experience with its easy-to-use features. This gateway helps you connect to your ISP , and also to achieve a host of functions, which makes your home network safe, convenient, and greatly enjoyable! This chapter offers an overview of the HomePortal 3801HGV gateway, and describes its key features. Overview
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HomePortal 3801HGV Gateway User Guide Introducing the HomePortal 3801HGV Gateway � Parental Controls (Internet Access Controls and Content Screening): Parental controls offer easy-to-use tools to limit access to specific Websites, monitor browsing history and usage, and enforce time restrictions on common applications. Parental control settings are straightforward and easily managed by users. Because this service resides at the gateway, every Internet device on the network can be protected—e
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HomePortal 3801HGV Gateway User Guide Introducing the HomePortal 3801HGV Gateway Figure 1: Installation Components Your HomePortal 3801HGV gateway has the following components in the box: � 1 HomePortal 3801HGV Gateway � 1 Power Cord & Adapter See Also Installing the HomePortal 3801HGV Gateway on page 4 Accessing the User Interface on page 11 Configuring Internet Connection on page 14 Regulatory Information on page 117 Components 3
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CHAPTER 2 Installing the HomePortal 3801HGV Gateway Installing your HomePortal 3801HGV gateway consists of the following tasks: � Determining HomePortal 3801HGV Gateway Location on page 4 � Connecting the Power Adapter on page 5 � Connecting Your Computer to the Gateway on page 5 � Connecting the Broadband Interface on page 7 � Connecting VoIP Interface on page 8 � Connecting HPNA Interface to IPTV set top Box on page 9 Determining HomePortal 3801HGV Gateway Location If you have subscribed for
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HomePortal 3801HGV Gateway User Guide Installing the HomePortal 3801HGV Gateway Connecting the Power Adapter Follow these steps to power on the gateway: 1. Connect one end of the power adapter to the POWER port of your gateway. 2. Connect the other end of the power adapter to an electrical outlet. Once the gateway is powered on, the power LED flashes green for a brief period of time and then turns solid green. Figure 2: Power Connection Note Use the 2Wire power adapter packaged with the gatewa
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HomePortal 3801HGV Gateway User Guide Installing the HomePortal 3801HGV Gateway Figure 3: LAN Connection Connecting through Wireless The HomePortal 3801HGV gateway has an integrated wireless access point (AP) that enables you to connect your wireless-enabled computers to your gateway. By default, the HomePortal 3801HGV gateway is shipped with WPA-PSK/WPA2-PSK enabled and a preconfigured network name. Most laptops are equipped with an internal 802.11b/g card. If your computer is not equipped wi
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HomePortal 3801HGV Gateway User Guide Installing the HomePortal 3801HGV Gateway Figure 4: Wireless Network Key Location Connecting the Broadband Interface Follow these steps to connect the gateway to Very High Bit-rate DSL (VDSL) wall jack: 1. Connect one end of the phone cord/twisted pair cable to the DSL port (green) on your gateway. 2. Connect the other end of the phone cord/twisted pair cable to the VDSL enabled wall jack outlet. Once the gateway recognizes the VDSL connection, Broadband L
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HomePortal 3801HGV Gateway User Guide Installing the HomePortal 3801HGV Gateway Figure 5: VDSL Broadband Connection Note The HomePortal 3801HGV gateway must be connected to the VDSL wall jack. Do not connect the DSL port of the HomePortal 3801HGV gateway to a telephone wall jack. Connecting VoIP Interface The HomePortal 3801HGV gateway includes one RJ-14 port (Voice 1 & 2) with the capacity to support 2 phone lines using a splitter or multi-jack adapter. c Warning: Do not connect the VoIP line
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HomePortal 3801HGV Gateway User Guide Installing the HomePortal 3801HGV Gateway 2. To connect 2 phones: a. Connect one end of the line splitter to the HomePortal 3801HGV gateway Voice 1&2 port. b. Connect the phone cables to the first and second jack of the splitter. Figure 7: VoIP Connection Using Splitter Connecting HPNA Interface to IPTV set top Box The HomePortal 3801HGV gateway can be configured to use IPTV services through the cable port. Follow these steps to connect the gateway to the s
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HomePortal 3801HGV Gateway User Guide Installing the HomePortal 3801HGV Gateway Figure 8: IPTV Connection VDSL over Coax See Also Introducing the HomePortal 3801HGV Gateway on page 1 Accessing the User Interface on page 11 Connecting HPNA Interface to IPTV set top Box 10
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CHAPTER 3 Accessing the User Interface To launch the HomePortal 3801HGV gateway user interface, access the Home page of the gateway by entering one of the following URLs into a compatible browser on the computer connected to the gateway: � http://gateway.2Wire.net � http://home � http://192.168.1.254 The Home page appears. 11
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HomePortal 3801HGV Gateway User Guide Accessing the User Interface The Home page has the following five panes: � System Link Tabs �Home �Services � Settings �Site Map �Summary � New TELCO Services Features � Quick Service Links � Home Network Devices � Top Networking Features System Link Tabs Home The Home tab provides the most relevant information about your broadband service at a glance. It also provides links to access more detailed information. Services The Services tab provides links to vi
