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®
MultiModem ZPX
MT5634ZPX-PCI-U/NV
MT5634ZPX-PCI-V92/NV
MT5634ZPX-PCI/NV
Internal Data / Super G3 Fax Modem
User Guide
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MultiModemZPX User Guide MultiModemZPX User Guide MT5634ZPX-PCI-U, MT5634ZPX-PCI-U-NV, MT5634ZPX-PCI, 5634ZPX-PCI-NV, MT5634ZPX-PCI- V92, 5634ZPX-PCI-V92-NV P/N MTS000197D Revision D Copyright © 2003-09 by Multi-Tech Systems, Inc. All rights reserved. This publication may not be reproduced, in whole or in part, without prior ex- pressed written permission from Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifi
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MultiModemZPX User Guide Contents Contents Chapter 1 - Introduction ......................................................................................... 5 Product Description ........................................................................................................ 5 Chapter 2 - Installation ........................................................................................... 6 What You Will Need............................................................................
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MultiModemZPX User Guide Introduction ................................................................................................................... 30 Upgrade Overview........................................................................................................ 30 Step 1: Identify the Modem Firmware ....................................................................... 30 Step 2: Identify the Current Firmware Version ........................................................ 31 St
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MultiModemZPX User Guide 1 Introduction C C C C Chapter hapter hapter hapter hapter 1 - Int 1 - Int 1 - Int 1 - Int 1 - Intr r r r roduct oduct oduct oduct oducti i i i io o o o on n n n n Congratulations on your purchase of the MultiModemZPX. You have acquired one of the finest internal data/fax modems available today from one of the world’s oldest modem manufacturers: Multi-Tech Systems, Inc. This User Guide will help you to install, configure, test, and use your modem. This User Guide docum
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MultiModemZPX User Guide 2 Installation C C C C Chapter hapter hapter hapter hapter 2 - Inst 2 - Inst 2 - Inst 2 - Inst 2 - Instal al al al alla la la la lat t t t ti i i i io o o o on n n n n What You Will Need Before starting, please make sure you have everything you need: We supply • An MT5634ZPX-PCI data/fax modem • An RJ-11 telephone cable • A printed Quick Start Guide • An MultiModemZPX system CD containing modem drivers, this User Guide, PhoneTools (a data communications software progra
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MultiModemZPX User Guide 2 Installation Step 1: Install the MultiModemZPX in your Computer Figure 2-1. The MultiModemZPX. Installing the MultiModemZPX requires you to open your computer. Please consult your computer manual in addition to the following instructions. 1. Turn off the computer and unplug it. Failure to do so may result in damage to both the MultiModemZPX and the computer. Do not turn on the computer until the instructions tell you to do so. 2. Remove the cover from the computer as
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MultiModemZPX User Guide 2 Installation Step 2: Make the External Connections Now connect the MultiModemZPX to the telephone line and, optionally, to your telephone. For voice mail or speakerphone use, you can also connect it to a microphone and an external speaker, headphone, or sound card. The microphone can be used for recording answering machine messages or for speakerphone use. The speaker or headphone can be used for playing back messages or as a speakerphone.
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MultiModemZPX User Guide 2 Installation Sound Card and Speaker Connections (If you have the Voice Option) For voice mail or speakerphone applications, use a 3.58mm (9/64-inch) plug male-to-male stereo patch If you use W cord to connect the LINE OUT jack on the modem to the LINE IN jack on your sound card. If your how to contr sound card does not have a LINE IN jack, use its MIC jack. a Linux oper OpenServer o This will allow you to hear modem activity whether it is originating or answering a c
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MultiModemZPX User Guide 2 Installation Verifying the Windows 98/Me Configuration Windows assigns an interrupt request (IRQ) number for your modem. Because the number of IRQs is limited, a computer with several accessories may not have an available IRQ for your new modem. In that case, you may have to decide which of your other accessories you can modify or do without. Be aware that resource settings should be changed only by users with expert knowledge of computer hardware and hardware config
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MultiModemZPX User Guide 2 Installation Installing the Modem Driver in Windows NT 4.0 Before you begin a Windows NT installation, make sure Windows NT Service Pack 3 or newer is installed on the computer. Also, to add and remove devices you must be logged on with Administrator privileges. 1. After installing the MultiModemZPX modem into your computer, turn the computer on and allow Windows NT to start. 2. Insert the MultiModemZPX system CD into your computer’s CD-ROM drive. 3. When the MT5634Z
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MultiModemZPX User Guide 2 Installation Verifying the Windows 2000 Configuration To verify your modem adapter configuration in Windows 2000: 1. Click Start | Settings | Control Panel. Double-click Phone and Modem Properties. 2. In the Phone and Modem Properties dialog box, click the Modems tab. 3. In the Modem tab, select Multi-Tech Systems MT5634ZPX-PCI, and then click the Diagnostics tab and then click the Query Modem button to display information about your modem settings. Windows 2000 auto
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MultiModemZPX User Guide 2 Installation Step 4: Configure the Modem for Your Country Before you use your modem, you must configure it for the country in which it will be used. You must also do this if you move the modem to another country after it has been configured for the first country. You can use one of two configuration methods: the Global Wizard utility or AT commands. The Global Wizard Utility The Global Wizard configuration utility is recommended for computers running Windows 98 or ne
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MultiModemZPX User Guide 2 Installation Step 5: Install PhoneTools You can use PhoneTools to setup the operation of your modem. Multi-Tech includes this data communications software program on the product CD shipped with your modem. In general, the modem will work with most data communications software programs. Data communications software gives you access to commands that govern how the modem operates; that is, how the modem handles incoming and outgoing data streams, etc. 1. Insert the Mult
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3 Remote Configuration MultiModemZPX User Guide C C C C Chapter hapter hapter hapter hapter 3 - R 3 - R 3 - R 3 - R 3 - Remote C emote C emote C emote C emote Co o o o onf nf nf nf nfig ig ig ig igur ur ur ur ura a a a at t t t ti i i i io o o o on n n n n Remote configuration is a network management tool that allows you to configure the MT5634ZPX modem anywhere in your network from one location. With password-protected remote configuration, you can issue AT commands to a remote modem for maint
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3 Remote Configuration MultiModemZPX User Guide To Change the Remote Escape Character To further improve security, you can change a remote modem’s remote configuration escape character either locally or remotely. The remote configuration escape character is stored in register S9. The factory default is 37, which is the ASCII code for the percent character (%). Setting S9 to 0 (zero) disables remote configuration entirely. CAUTION: If you do this remotely, you won’t be able to change it back rem
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4 Troubleshooting MultiModemZPX User Guide C C C C Chapter hapter hapter hapter hapter 4 - 4 - 4 - 4 - 4 - Tr Tr Tr Tr Troub oub oub oub oubleshoot leshoot leshoot leshoot leshooting ing ing ing ing Your modem was thoroughly tested at the factory before it was shipped. If you are unable to make a successful connection, or if you experience data loss or garbled characters during your connection, it is possible that the modem is defective. However, it is more likely that the source of your pr
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4 Troubleshooting MultiModemZPX User Guide other devices installed on your computer. Resources are assigned at power-up by the computer’s BIOS. If the resources assigned to the MultiModemZPX-PCI conflict with the resources of another device, the resources of the second device have to be changed. Select the port the conflicting device is on and change it to resolve the conflict. If you need to change switches or jumpers on the conflicting device, refer to the device’s documentation. • If you hav
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4 Troubleshooting MultiModemZPX User Guide To change the dial prefix in Windows HyperTerminal, select Connect from the Call menu, click Dialing Properties, and type 9 in the local and long distance boxes. • If the modem reports NO ANSWER, the other system has failed to go off-hook, or you might have dialed a wrong number. Check the number. • If the modem reports NO CARRIER, the phone was answered at the other end, but no connection was made. You might have dialed a wrong number, and a person an
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4 Troubleshooting MultiModemZPX User Guide The Modem Cannot Connect When Answering • Autoanswer might be disabled. Turn on autoanswer in your communications program or send the command ATS0=1 (ATS0=2 if you have Caller ID service) to your modem in terminal mode. • The application should supply DTR. The default DTR Control command (&D2) inhibits autoanswer. To enable autoanswer, change DTR Control to &D0, and make sure &Q0, &Q5, or &Q6 is also set. For more information, see the &D command in the
