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User Guide
DW6000 High-Speed Internet Modem
(International Version)
1034405-0001
Revision A
October 8, 2003
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Copyright © 2003 Hughes Network Systems, Inc., a wholly owned subsidiary of Hughes Electronics Corporation All rights reserved. This publication and its contents are proprietary to Hughes Network Systems, Inc., a wholly owned subsidiary of Hughes Electronics Corporation. No part of this publication may be reproduced in any form or by any means without the written permission of Hughes Network Systems, Inc., 11717 Exploration Lane, Germantown, Maryland 20876. Hughes Network Systems, Inc. has
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Declaration of Conformity Standards to which Conformity is declared: FCC Part 15 This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Responsible Party’s name: Hughes Network Systems, Inc. Address: 11717 Exploration Lane, Germantown, MD 20876 Telephone: 1-866-DIRECWAY (347-329
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If trouble is experienced with the Two-Way DIRECWAY System equipment, for repair or warranty information, please contact DIRECWAY Technical Support Address: 11717 Exploration Lane, Germantown, MD 20876 Web: http://www.mydirecway.com (To send an e-mail, login to your user account on theis Web site and then navigate to the Email page.) If the equipment is causing harm to the telephone network, the Telephone Company may request that you disconnect the equipment until the problem is resolved. Hughe
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Contents Check that the unit is commissioned . . . . . . . . 26 Chapter 1: DW6000 installation and components . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Check receive signal . . . . . . . . . . . . . . . . . . . . . 27 Check transmit signal . . . . . . . . . . . . . . . . . . . . 27 Contact information. . . . . . . . . . . . . . . . . . . . . . . . . 1 Check that TCP acceleration is operational . . . 28 System requirements . . . . . . . . . . . . . . . . . . . . . . . . 1 Check Netwo
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viii Contents
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DW6000 installation and components 1 ® Congratulations on your purchase of a DIRECWAY DW6000! After your unit has been professionally installed, you will be able to click on a browser and surf the Internet. You will also be able to operate a local area network (LAN) after you configure your computers with network interface cards (NICs), connect them with Ethernet cable or via a wireless base station, and configure your computers’ operating system network properties. The DW6000 DIRECWAY Sys
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DW6000 components Your DIRECWAY System was completely assembled by the professional Relocating the DW6000 installer. Should you need to move the DW6000 to another location, you would not have to disassemble it. You would simply disconnect the receive, transmit, and Ethernet cables and unplug it from the power strip or surge protector. Then move it to the new location and reconnect all the cables as shown in Figure 1. Be aware that if you move the DW6000 you may have to reroute, or add to, th
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Operating considerations WARNING Do not insert objects through the vents. Inserting objects through the vents may result in severe personal injury or death due to electric shock. In addition, inserting objects through the vents may damage the DW6000. CAUTION Keep the DW6000 in a well-ventilated space. Do not place anything on top of it. Doing so may reduce heat dissipation and cause operational problems or damage the unit. Do not install near any heat sources, such as radiators, he
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Professional Professional installation and service of the two-way antenna assembly is required by the Federal Communications Commission because the antenna installation or service transmits radio frequency (RF) energy. requirement The two-way antenna assembly must be installed in a location or manner not readily accessible to children. The two-way antenna assembly must be installed at least 5 feet (1.5 meters) above ground level or any nearby surface on which a person could sit or stand. CA
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How the DW6000 Figure 1 shows how the DW6000 allows you to connect multiple computers to the Internet via satellite signals. The DW6000 is independent of operating works ® ® platforms. Whether your computers use Windows or MacIntosh operating systems, they can surf the Internet now that they are connected to the DW6000. Because the satellite access software is on the DW6000, there is no need to load any other software on your computer.
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6 DW6000 installation and components
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The DIRECWAY System Control Center 2 The DW6000 has an internal Web server that supports the DIRECWAY System Control Center. The System Control Center can be accessed from any computer connected to a DW6000 via a Web browser by going to www.direcwaysupport.com. It provides information about system status, system configuration, and online documentation. Access it to obtain status and status change information, if the DW6000 doesn’t seem to be functioning properly, to find system information
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How to access the The System Control Center is accessed through any browser, such as Internet Explorer or Netscape. A shortcut to the System Control Center should have System Control been placed on your desktop during installation. Click on it and the Home Center screen in Figure 3 appears. If no shortcut is present, follow the instructions below to access the System Control Center. 1. Go to Start→ Programs→ Internet Explorer (or Netscape). The browser interface appears. 2. Place the curs
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• System Status reports on signal strength and transmit, receive, software download, commission, and TCP acceleration status. If the indicator is colored RED there is a problem with satellite connectivity. If the indicator is colored GREEN the satellite connection is operating properly. • Reception Info reports data on DW6000 receive functions. Click on it to learn if the receive function is working properly. • Transmission Info reports data on DW6000 transmit functions. Click on it to lear
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System Status The System Status screen displays the fields described below. • Signal Strength - receive signal strength. A value of 30 or less indicates an appropriate signal is not being received. Chapter 5 – DW6000 Troubleshooting, on page 25 or Weather and Signal Strength on page 15. • Transmit Status - indicates whether the transmit data path is operational. Clicking on the status message displays corresponding help information. • Receive Status - indicates if the receive data path is ope
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Reception Info The Reception Info screen displays the fields described below. • Receive Status - reports the status of the receive data path. Clicking on the blue status message displays corresponding help information. • Frames Received- reports the number of data messages received by the DW6000 over the satellite link. • Frames with Errors- reports the percentage of received frames that were found to be corrupted. A continuously increasing value indicates problems in the receive path. This
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The Transmission Info screen displays the fields described below. Transmission Info • Transmit Status - reports the status of the transmit data path. Clicking on the blue status message displays corresponding help information. • Number of Successful Transmissions- reports the number of frames transmitted to the satellite. • Number of Failed Transmissions- reports the number of frames that could not be sent. A continuously increasing value indicates a problem with transmitting. However, if a
