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HP EliteBook 9470m Notebook PC
Maintenance and Service Guide
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© Copyright 2012 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in
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Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during
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iv Safety warning notice
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Table of contents 1 Product description ........................................................................................................................................ 1 2 External component identification ................................................................................................................ 8 Display .................................................................................................................................................. 8 Top .......
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Drive handling ................................................................................................... 36 Grounding guidelines ......................................................................................................... 36 Electrostatic discharge damage ........................................................................ 36 Packaging and transporting guidelines ............................................. 38 Component replacement procedures .........................
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Navigating and selecting in Computer Setup .................................................... 87 Restoring factory settings in Computer Setup ................................................... 88 Updating the BIOS ............................................................................................ 89 Determining the BIOS version .......................................................... 89 Downloading a BIOS update ............................................................ 89 Using
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SUSE Linux – Backup and recovery ................................................................................................ 109 Creating backups ............................................................................................................. 109 Backing up your information ............................................................................................ 109 Performing a system recovery .................................................................................
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1 Product description Category Description Product Name HP EliteBook 9470m Notebook PC Processors Intel® Core® processors: ● i3-3217U 1.8-GHz, 3-MB L3 Cache, 17W ● i5-3317U 1.7-GHz (max turbo frequency 2.6-GHz), 3-MB L3 Cache, 17W ● i5-3427U 1.7-GHz (max turbo frequency 2.7-GHz), 3-MB L3 Cache, 17W ● i7-3667U 1.8-GHz (max turbo frequency 2.9-GHz), 4-MB L3 Cache, 17W Chipset Mobile Intel QM77 Graphics Intel UMA Graphics with shared video memory: Intel HD Graphics 4000 Panels 35.6-cm (14.0-in), 3.
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Category Description Flash cache Samsung 32-GB MLC mSATA module, not available on computer models equipped with SSD, SED, or 256 mSATA. Supports no Flash cache module configuration. Hard drive Supports 7.0-mm (.28-in), 6.35-cm (2.5-in) hard drives and solid-state drives Customer-accessible Serial ATA Supports the following hard drives: ● 500-GB, 7200-rpm, self-encrypting drive (SED) ● 500-GB, 7200-rpm ● 320-GB, 7200-rpm Solid-state drive Solid-state drive (SSD) mounts in the same bracket as the
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Category Description Wireless Integrated wireless local area network (WLAN) options by way of wireless module Three WLAN antennas built into display assembly Support for the following WLAN formats: ● QC/Atheros AR9462 802.11a/b/g/n 2x2 BT4.0 combo ● Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0 Combo Adapter ● Intel Centrino Advanced-N 6235 ● Intel Centrino Advanced-N 6205 WLAN module Supports no WLAN option Integrated wireless wide area network (WWAN) options by way of wireless
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Category Description Ports Audio-in (mono microphone) Audio-out (stereo headphone) Battery connector DisplayPort 1.1a Docking connector HP Smart AC adapter RJ-45 (Ethernet) USB 3.0 ports (2) USB 3.0 charging/powered port (1) VGA (Dsub 15 pin) supporting: 1920×1200 external resolution @ 75 Hz, hot plug and unplug and autodetection for correct output to wide-aspect vs. standard aspect video Keyboard/pointing devices Full chiclet keyboard, backlit, dual-point, spill-resistant with durakeys Gesture
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Category Description Operating system Preinstalled: ● Windows® 7 Home Premium 64- and 32-bit with Microsoft Basics (in Canada, Japan, and the United States) ● Windows 7 Professional 64- and 32-bit with Microsoft Basics (in Canada, Japan, and the United States) ● Windows 8 Professional 64 with Windows 7 Professional 32 or 64 image and with Microsoft Basics (in Canada, Japan, and the United States) ● Windows 8 Professional 64 with Microsoft Basics (in Canada, Japan, and the United States) ● Window
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Category Description Preinstalled with Microsoft Office Windows 7: ● Windows 7 Home Basic 32-bit with Office Transition (emerging markets only, not available in Japan) ● Windows 7 Home Premium 64- and 32-bit with Office Transition (not available in Japan) ● Windows 7 Home Premium 64-bit with Office 2010 Personal (only in Japan) ● Windows 7 Home Premium 64-bit with Office 2010 Home and Business (only in Japan) ● Windows 7 Home Premium 64-bit with Office 2010 Professional (only in Japan) ● Window
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Category Description Restore media–DR-DVD: ● Windows 7 without Windows DVD ● Windows 7 with Windows DVD ● Windows 8 Restore media–OS-DVD: ● Windows 7 Home Basic 32-bit ● Windows 7 Home Premium 64- and 32-bit ● Windows 7 Professional 64- and 32-bit Certified: ● SuSE Linux 64-bit Service Pack 2 Web-only support: ● Windows XP Pro 32-bit ● Windows 7 Home Basic 64-bit ● Windows 7 Enterprise 64- and 32-bit ● Windows 7 Ultimate 64- and 32-bit Serviceability End user replaceable parts: ● AC adapter
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2 External component identification Display Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLAN). (2) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless wide area networks (WWAN). (3) Internal microphones (2) Record sound. (4) Webcam light (select models only) On: The webcam is in use. (5) Webcam (select models only) Records video and captures still photographs. T
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Component Description (6) Internal display switch Turns off the display or initiates Sleep if the display is closed while the power is on. NOTE: The display switch is not visible from the outside of the computer. *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safety, and Environmental Notices that applies to
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Lights NOTE: Windows 7 keyboard shown. Component Description (1) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. (2) Microphone mute light ● On: Microphone is off. ● Amber: Microphone is on. (3) Num lock light On: Num lock is on. (4) Wireless light ● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on. ● Amber: All wireless devices are off. (
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Buttons and fingerprint reader (select models only) NOTE: Windows 8 keyboard shown. Top 11
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Component Description (1) Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep/Suspend. ● When the computer is in the Sleep/Suspend state, press the button briefly to exit Sleep/Suspend. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. If the computer has stopped responding and operating system shutdown procedures are ineffective, press and hold the power button
