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HP ProBook 6465b Notebook PC
Maintenance and Service Guide
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© Copyright 2011 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Advanced Micro Devices, Inc. AMD are trademarks of Advanced Micro Devices, Inc. Microsoft, Windows, and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without no
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Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing
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iv Safety warning notice
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Table of contents 1 Product description ........................................................................................................................................ 1 2 External component identification ................................................................................................................ 7 Display .................................................................................................................................................. 7 Top .......
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Drive handling ................................................................................................... 36 Grounding guidelines ......................................................................................................... 37 Electrostatic discharge damage ........................................................................ 37 Packaging and transporting guidelines ............................................. 38 Workstation guidelines ...................................
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Updating the BIOS ............................................................................................................. 98 Determining the BIOS version ........................................................................... 98 Downloading a BIOS update ............................................................................. 98 Using System Diagnostics .................................................................................................................. 99 6 Specific
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viii
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1 Product description Category Description Product Name HP ProBook 6465p Notebook PC Processors AMD A8-3510MX, 2.50-GHz Max/1.8-GHz Base, 4-MB L2 cache, quad- core, 45W Graphics: HD 6620G AMD A6-3410MX, 2.30-GHz Max/1.6-GHz Base, 4-MB L2 cache, quad- core, 45W Graphics: HD 6520G AMD A4-3310MX, 2.50-GHz Max/2.1-GHz Base, 2-MB L2 cache, dual- core, 45W Graphics: HD 6480G Fusion Controller Hub (Chipset) AMD A60M FCH Graphics AMD UMA Processor-specific, see Processors. Panel All display assemblies
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Category Description PC3-10600, 1333-MHz, DDR3 Supports the following configurations: ● 16384 (8192 × 2) (not orderable; customer upgrade only) ● 8192 (8192 × 1) ● 8192 (4096 × 2) ● 6144 (4096 + 2048) ● 4096 (2048 × 2) ● 4096 (4096 × 1) ● 3072 (2048 + 1024) ● 2048 (2048 × 1) Brazil memory options: ● 8192 (4096 × 2) ● 4096 (2048 × 2) ● 4096 (4096 × 1) ● 2048 (2048 × 1) Storage Supports 9.5-mm or 7-mm, 6.35-cm (2.50-in) SATA hard drives Customer-accessible Supports the following 7-mm or 9.5-m
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Category Description Supports the following 12.7-mm SATA optical drives: ● DVD-ROM ● DVD+/-RW SuperMulti DL ● Blu-ray ROM DVD+/-RW SuperMulti DL Supports the following 9.5-mm SATA hard drive: ● 500-GB, 7200-rpm Microphone Integrated dual-array microphone (webcam models only) Integrated mono (non-webcam models) Audio SRS Premium Sound Stereo speakers (2) Webcam Integrated webcam (720p HD) Modem 56K V.92 MDC data/fax modem Modem cable not included Supports “No Modem” option Ethernet Realtek R
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Category Description Integrated Bluetooth 2.1 External media card One ExpressCard/54 slot Integrated Media Card Reader with SD, MMC support Ports Audio-in (stereo microphone) Audio-out (stereo headphone) DisplayPort 1.1a RJ-11 (modem) RJ-45 (Ethernet, includes link and activity lights) USB 2.0 (3) eSATA/USB 2.0 combo port VGA (Dsub 15-pin) supporting 1920 × 1200 external resolution at 75-GHz (hot plug with auto-detect) 1394a 3-pin AC power Secondary battery connector Docking connect
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Category Description Integrated smart card reader (replaces ExpressCard slot) Security cable slot Trusted platform module (TPM) V.1.2 Full volume encryption Preboot authentication (password, smart card) Operating system Preinstalled (U.S., French Canadian, and Japanese localizations only): Windows 7 Professional 64 with Microsoft® Basics (localizations available only for U.S., French Canada, and Japan) Windows 7 Professional 32 with Microsoft Basics (localizations available only for U.S.,
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Category Description Windows 7 Home Premium 64 with Microsoft Office 2010 Professional Restore Media: Windows 7 Professional 64 Windows 7 Professional 32 Windows 7 Home Premium 64 Windows 7 Home Premium 32 DRDVD Windows 7 (available with any Windows 7 Premium or Professional localization) DRDVD Windows 7 with WinDVD (available with any Windows 7 Home Basic localization) Web-only support: Windows XP Professional 32 Windows Vista Enterprise 32/64 Windows Vista Business 32/64 Windows 7
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2 External component identification Display Component Description (1) Internal display switch Turns off the display or initiates Sleep if the display is closed while the power is on. NOTE: The display switch is not visible from the outside of the computer. (2) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLAN). (3) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless wide area networks (WW
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Component Description (6) Webcam (select models only) Records video and captures still photographs. To use the webcam, select Start > All Programs > HP > HP Webcam. *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safety and Environmental Notices that applies to your country or region. These notices are located
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Lights Component Description (1) TouchPad light ● Amber: The TouchPad is off. ● Off: The TouchPad is on. (2) Caps lock light On: Caps lock is on. (3) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. (4) Wireless light ● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on. ● Amber: All wireless devices are off. (5) QuickWeb light ● On: The comp
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Buttons and fingerprint reader Component Description (1) TouchPad on/off button Turns the TouchPad on and off. (2) Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. If the computer has stopped responding and Windows® shutdown pr
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Component Description (4) QuickWeb button ● When the computer is off or in Hibernation, press the button to open HP QuickWeb. ● When the computer is in Microsoft Windows, press the button to open the default Web browser. ● When the computer is in HP QuickWeb, press the button to open the default Web browser. NOTE: For more information, refer to the HP QuickWeb software Help. If your computer does not have HP QuickWeb software, the button does not perform any action or function. (5) Volume mute b
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Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) Function keys Execute frequently used system functions when pressed in combination with the fn key. (3) fn key Executes frequently used system functions when pressed in combination with a function key, the num lk key, or the esc key. (4) Windows logo key Displays the Windows Start menu. (5) Windows applications key Displays a shortcut menu for items beneath the cursor. (6) Embedded
