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Information in this document is subject to change without notice. © 1996-1997 Dell Computer Corporation. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, and PowerEdge are registered trademarks, DellWare is a registered service mark, and Dell Dimension is a trademark of Dell Computer Corporation; Intel and Pentium are registered trademarks of Intel Corp
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Safety Instructions U se the following safety guidelines to help protect 3. Touch an unpainted metal surface on the com- your computer system from potential damage and to puter chassis, such as the power supply, before ensure your own personal safety. touching anything inside the computer. While you work, periodically touch an unpainted metal surface on the computer chassis to dissipate any static electricity that might harm internal When Working Inside the components. Computer In addition
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microprocessor. You can do so by touching an unpainted W hen Using the Computer metal surface on the computer chassis. System As you continue to work inside the computer, periodi- cally touch an unpainted metal surface to remove any As you use the computer system, observe the following static charge your body may have accumulated. safety guidelines: In addition to the preceding precautions, you can also • Be sure the monitor and attached peripherals are take the following steps to prevent
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Preface provides information on removing the computer cov- About This Guide ers and front bezel. This guide provides directions for trained service techni- • Chapter 8, “Installing System Board Options,” cians who are installing system upgrade options in a Dell Chapter 9, “Installing Drives in the External Bays,” PowerEdge 6100/200 computer system or are trouble- and Chapter 10, “Installing Drives in the Internal shooting problems that have temporarily disabled a Bays,” are intended for tec
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• Documentation is included with any options you O ther Documentation You May purchase separately from the system, such as the Need Dell PowerEdge Expandable RAID Controller host adapter. This documentation includes information You may need to reference the following documentation that you need to configure and install these options when performing the procedures in this guide: in the Dell computer. Installation instructions for the • The Dell PowerEdge 6100/200 System User’s Guide, opti
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• Syntax lines consist of a command and all its Typographical Conventions possible parameters. Commands are displayed in The following list defines (where appropriate) and illus- lowercase bold; variable parameters (those for which trates typographical conventions used as visual cues for you substitute a value) are displayed in lowercase specific elements of text throughout this document: italics; constant parameters are displayed in lower- case bold. The brackets indicate items that are •
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Contents Chapter 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Chapter 2 Checking the Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 Backing Up Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 Basic Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 Checking Connect
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Chapter 5 Running the System Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . 5-1 Features of the System Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1 When to Use the System Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1 Starting the System Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2 How to Use the System Diagnostics . . . . . . . . . . . . .
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Video Test Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12 Subtests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12 Why Run a Video Test? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12 Keyboard Test Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13 Subtests . . . . .
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Inside the Chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4 Responding to a Dell HIP Alert Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6 Troubleshooting a Wet Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6 Troubleshooting a Damaged Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-7 Troubleshooting the RTC Chip . . . . . .
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Chapter 9 Installing Drives in the External Bays . . . . . . . . . . . . . . . . . . . . . . 9-1 Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-2 Removing and Replacing Front-Panel Inserts . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3 Connecting the Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3 DC Power Cables . . . . . . . . . . . . . . . . . . .
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Dell Diagnostics Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-3 AutoTech Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-3 TechFax Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-3 TechConnect BBS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-4 Automated Order-Status System. . . . . .
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640 x 480 16-Color Graphics Mode Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-5 320 x 200 256-Color Graphics Mode Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . .B-6 640 x 480 256-Color Graphics Mode Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . .B-6 800 x 600 16-Color Graphics Mode Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-6 800 x 600 256-Color Graphics Mode Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . .B-6 102
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Figure 7-7. Power Supply Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-9 Figure 7-8. Removing the Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10 Figure 7-9. Replacing a Cooling Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-11 Figure 8-1. System Board Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2 Figure 8-2. Expansion Cards . . . . . . . . . . . . . . . . . . . . . . .
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Tables Table 2-1. Boot Routine Indications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5 Table 3-1. System Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 Table 3-2. System Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4 Table 3-3. SCSI Hard-Disk Drive Indicator Patterns. . . . . . . . . . . . . . . . . . . . . . 3-6 Table 4-1. Default IRQ Line Assignments. . . . . . . . . . . . . .
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Tables Table 2-1. Boot Routine Indications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5 Table 3-1. System Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 Table 3-2. System Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4 Table 3-3. SCSI Hard-Disk Drive Indicator Patterns. . . . . . . . . . . . . . . . . . . . . . 3-6 Table 4-1. Default IRQ Line Assignments. . . . . . . . . . . . . .
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DELL CONFIDENTIAL Preliminary 12/17/96 xxiv
