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Warranty and
Support Guide
1 Year Parts and Labor
1 Year Technical Telephone Support
24 Hours a Day, 7 Days a Week
IMPORTANT NOTE
If you experience a problem with your new Presario, DO NOT RETURN YOUR COMPUTER
TO YOUR RETAILER. At Compaq, we take pride in our ability to service your needs. We are
available 24 hours a day, 7 days a week. We have specialists available to help you with
your technical support questions as they arise via the Web or phone (see Contact Numbers
chart
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Don’t Forget to Register! 5 If you have not solved the problem, you can contact us Click the registration icon by phone 24 hours a day, seven days a week, in English, Spanish, and French (Canada only) at: on your desktop or go to: 1-(800)-652-6672 (1-800-OK Compaq) or www.register.hp.com 1-(905)-206-4357 (local to Mississauga) NOTE: You can view your PC product number, model When you call please have your product model number, number, and serial number by pressing the Ctrl, Alt, an
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Symantec — Norton AV Veritas (only CD-RW and www.symantec.com/techsupp DVD+RW/+R models) Quicken Basic (Intuit) www.veritas.com 900-555-4688 Yahoo! — User Support www.intuit.com www.yahoo.com Troubleshooting For help on problems you may be experiencing when you Solution describes what you should do to try to solve the install your PC, refer to the following pages for possible problem. solutions. Look up the description of the symptom or problem, and try Symptom describes the sign
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Internet Access Symptom Problem Solution Cannot connect to the Internet Service Provider (ISP) Verify Internet settings, or contact your ISP for assistance. Internet. account is not set up properly. Modem is not set up properly. Reconnect the modem, verifying connections. Note that your PC may also have an Ethernet network interface (also called a network interface card, or NIC) that connects to a LAN (local area network). Although it looks similar to the modem connector, the RJ-45 Ether
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Power Symptom Problem Solution PC will not turn on or start. PC is not securely connected to Ensure that cables connecting the PC to the external power an external power source. source are plugged in properly. Green power supply light on When the cables connecting the PC to the external power back of PC is out. source are plugged in properly and the wall outlet is functioning, the green power supply light should be on; if the light is not on, refer to the Warranty and Support Guide to co
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There are several methods to fix your PC, including using the Application and Driver Recovery If the problem • System Recovery program. Try these methods in the order with the PC seems to be with only one program or one listed here, or refer to the table that follows the list. driver, it may be that the application program or the driver program is damaged. You can reinstall individual Restart When you restart the computer, the PC starts • factory-installed application programs and dri
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Creating Recovery CDs/DVDs 1 You can recover (bring back) the operating system and programs that were included on your hard drive just as they were when you bought the computer. NOTE: A hard disk drive is a disk inside the computer that stores the operating system, programs, and data. 2 You recover the operating system and programs directly from your hard drive, where a copy was placed for your convenience. We call this part of your hard drive the “recovery partition.” The recovery partit
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To use this program, your PC must have a CD-RW drive, WARNING: Before using the Compaq Recovery DVD Writer drive, or other drive that can write to the CDs or Tools CD to change your hard disk drive, make System Recovery CDs for your PC by using the DVDs. If necessary, purchase a Windows XP-compatible Compaq Recovery CD-DVD Creator program. You drive from your local PC or electronics store. cannot make System Recovery CDs after you The number of CDs/DVDs in the recovery set depends o
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When necessary, you can reinstall the operating system and Application Recovery the application software that was originally installed on the PC at the factory by using the System Recovery program. NOTE: Not all PC models include the Application Recovery program. Perform steps 3 through 5 of the WARNING: The Compaq System Recovery following procedure. If Compaq Application Recovery program will delete any data or programs that appears in the folder, your PC includes the program. you
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To Run System Recovery Program Using Starting System Recovery If the PC Recovery Discs: Is Not Responding 1 If the PC works, back up all data files that you want to 1 Turn off the PC. If necessary, press and hold the On save onto removable media, such as CD-RW or diskette. button until the PC turns off. Remove the backup CD or diskette you’ve made. 2 Disconnect all peripheral devices from the PC except the 2 Press the Eject button on the top disc drive, and wait for monitor, the ke
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Warranty and License Information In some cases, HP will ask for a credit card as collateral for HP Total Care the part and will charge you for the retail price of the part HP Total Care provides fast, friendly, and effective expert if the failed part is not returned within thirty (30) days. advice for all your Compaq-branded products. If you have a question or if a problem arises, we offer extensive service Availability of this program may vary depending on your and support options aroun
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NOT ALLOW A LIMITATION ON HOW LONG AN IMPLIED Protect Your Investment WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR Obtaining a Warranty Upgrade CONSUMER PRODUCTS. IN SUCH STATES OR Upgrade your standard factory warranty to two or three COUNTRIES/REGIONS, SOME EXCLUSIONS OR years with an extended service plan. Service coverage LIMITATIONS OF THIS LIMITED WARRANTY MAY NOT begins on product purchase date and you must purchase the APPLY TO YO
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Unless otherwise stated, and to the extent permitted by local YOU SHOULD MAKE PERIODIC BACKUP COPIES law, new HP Hardware Products may be manufactured OF THE DATA STORED ON YOUR HARD DRIVE OR using new materials or new and used materials equivalent OTHER STORAGE DEVICES AS A PRECAUTION to new in performance and reliability. HP may repair or AGAINST POSSIBLE FAILURES, ALTERATION, OR replace HP Hardware Products (a) with new or previously LOSS OF THE DATA. BEFORE RETURNING ANY used products o
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THIS LIMITATION OF LIABILITY APPLIES WHETHER Customer Self Repair DAMAGES ARE SOUGHT, OR A CLAIM MADE, UNDER Warranty Service THIS LIMITED WARRANTY OR AS A TORT CLAIM (INCLUDING NEGLIGENCE AND STRICT PRODUCT In countries/regions where it is available, your HP Limited Warranty may include a Customer Self Repair warranty LIABILITY), A CONTRACT CLAIM, OR ANY OTHER CLAIM. THIS LIMITATION OF LIABILITY CANNOT BE WAIVED OR service. If applicable, HP will determine in its sole discretion that C
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Service Upgrades Software Technical Support HP has a range of additional support and service coverage Software Technical Support for your HP Software, HP for your product that can be purchased locally. However, pre-installed third-party software and third-party software some support and related products may not be available in purchased from HP is available from HP via multiple contact all countries/regions. For information on availability of methods, including electronic media and tele
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e. Freeware. Notwithstanding the terms and conditions of End User License Agreement this EULA, all or any portion of the Software Product which PLEASE READ CAREFULLY BEFORE USING THIS constitutes non-proprietary HP software or software provided EQUIPMENT: This End-User License Agreement (“EULA”) is under public license by third parties (“Freeware”), is a legal agreement between (a) you (either an individual or licensed to you subject to the terms and conditions of the a single entity)
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5. PROPRIETARY RIGHTS. All intellectual property rights in INFORMATION, FOR BUSINESS INTERRUPTION, FOR the Software Product and user documentation are owned by PERSONAL INJURY, FOR LOSS OF PRIVACY ARISING HP or its suppliers and are protected by law, including but OUT OF OR IN ANY WAY RELATED TO THE USE OF not limited to United States copyright, trade secret, and OR INABILITY TO USE THE SOFTWARE PRODUCT, OR trademark law, as well as other applicable laws and OTHERWISE IN CONNECTION WITH ANY
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DECLARATION OF CONFORMITY according to ISO/IEC Guide 22 and EN 45014 Manufacturer’s Name: Hewlett-Packard Company Manufacturer’s Address: Hewlett-Packard Company 10500 Ridgeview Court Cupertino, CA 95014 declares, that the product(s) Product: Personal computer Model Number(s): S0000, SR1000, SA3000, m000, m1000, m5000, d1000, a000, t000, x5000, w1000 series Product Options: All conforms to the following Product Specifications: Safety: IEC 60950: 1999 / EN60950: 2000 IEC 60
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Operating Specifications Electrical ratings: AC INPUT 100–240V, 4A, 50–60 HZ Operating temperature: 5° to 35° C Storage temperature: –30° to 65° C Operating humidity: 15 to 80% @ 26° C Operating altitude: 0–2286 m Storage altitude: 0–4572 m Regulatory and Safety Information WARNING: Text set off in this manner indicates FCC Regulatory and Safety Information that failure to follow directions could result in (USA Only) damage to equipment, loss of information, Federal Communica
