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IP Phone - Linksys 921
Installation, Set-up and User Guide
May 2008
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Installation Phone will arrive via FedEx after placing order from your online account. The phone is pre-provisioned at our shipping office. Installation is easy: 1. Plug long straightened end of the coiled phone cord into back of phone. Plug short straightened end into the handset (not shown). 2 PC port not 2. Plug power cord into phone (only use available power supply that came in the box). 3 3. Plug Cat 5 Ethernet cable into the phone, connected to your network. Phone now has dial-to
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Installation Firewall Ports to Open: IP Phones/ATA Adapters need port 5060 UDP and the range of 16384- 16482 UDP inbound and outbound open. In some cases, multiple IP Phones/ATA Adapters on the same network/router will need to change the 5060 port number to another available port [examples: 5062, 5064, 5090…). This will mainly happen with older routers, but some newer models may still be affected as well and require a different port for each IP Phone/ATA Adapter. 3
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Installation Tip for Best Voice Quality: A good internet connection is needed to maintain good voice quality. We recommend a high speed DSL, cable or fiber connection with an upload speed of 90kbps or greater. We provision DigitalLine service at the "High/ Automatic" bandwidth setting for better sound quality. If your broadband connection speed is less than 90kbps (and you experience choppy voice quality), you should adjust the bandwidth setting to "Low." To change phone’s bandwidth connec
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Set-Up After installation, the phone will be automatically listed in the assigned extension’s Forwarded Numbers list. Check the Active box and inbound calls will ring on this device. (404) 555-3245 5
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Set-Up To change phone’s name, extension assignment, or other provisioning actions, log into your online account, click Preferences, then DigitalLines. Click the View link: (404) 555-3245 (404) 555-3245 6
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Enable to activate the red light at top of Set-Up the phone when new message arrives. Bottom half of the view panel: 4045553245 7
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Answering a call to your Local RingCentral number on the IP Phone saves you money! Andy, a Plus Plan customer, has two RingCentral numbers: Phone Number Location Main: (888) 555-5462 Toll Free (248) 555-2386 Pontiac, Mi. 1 minute inbound call, under three scenarios: Dials Local Number $0.000 ( Free* ) (248) 555-2386 Dials Local Number $0.059 (248) 555-2386 (Plus plan) Dials TollFree $0.059 (888) 555-5462 (Plus plan) 8 * Subject to Fair Use Policy
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User Guide 9
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IP Phone User Guide – Volume and Speaker Buttons Using the Handset, Speakerphone or Headset Calls can be made or received using the handset, speakerphone or headset and you can switch audio devices during a call. Adjust the volume for the device you are using with the volume adjustment bar. Using the Handset To place and answer calls using the handset, simply lift the handset. Volume Adjustment Using the Speaker To place and answer calls using the speaker, press the speaker button.
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IP Phone User Guide – Mailbox, Mute and Hold Buttons Accessing the Voice Mailbox Access the voice mailbox by pressing the mailbox button and entering your password when prompted. Mailbox Button New Message Alert: RingCentral can activate the red light at top of the phone if you have an new message. To turn this feature on (or off), log into your online account, click Preferences, then Phone Devices. Click the View link next to the ATA device, then change the New Message Alert: Muting a Call
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IP Phone User Guide – Dial a Number, Extension, Speed Dial or Directory listing Dialing a Telephone Number Activate a dial-tone prompt one of three ways: • Lifting the handset, or • Connect the headset and press the headset button, or • Press the speaker button. Enter the telephone number using the phone keypad. You will see Called person Ringing and Connected in sequence as the call is being connected. At the end of the call, hang up the phone to disconnect. For headset or speaker, you must
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IP Phone User Guide – Redial, Ending a Call and DND Dialing From the Redial List • To redial the last number called, press the soft button below redial twice, or • Press the soft button under redial to see the phone’s history of recent calls you have made. Use the navigation button to highlight your choice. Lift the handset and the number will automatically be dialed. Ending a Call • To end a handset call, hang up the handset. • To end a speakerphone call, press the speaker button. • To end a
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IP Phone User Guide – 3-Way Conference and Transfer Three Way Conference Calls To initiate a conference call, press the soft button under conf during an active call. • The first call is placed on hold, and you will hear a dial tone. • Dial the second person’s telephone number. You will be talking privately to the second party when he picks up (first call remains on hold). • To start the conference call, press the soft button under conf again; all three parties will be participating in a confer
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IP Phone User Guide – Setup - Directory Customize the phone using the Setup options by pressing the Setup button 1. Directory (Setup button, 1) To view your phone’s directory options, press the Setup button, then 1, then the soft button under select. Using the navigation button, move up or down to highlight a New Entry or Personal Directory. Adding a New Entry to Your Personal Directory (Setup button, 1,1) For numbers that you call often, you may want to set up a personal directory. • Press t
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IP Phone User Guide – Setup – Speed Dial 2. Speed Dial (Setup button, 2) Enter up to 8 speed dial numbers. Each one can be a phone number, IP address or URL. • To setup or edit Speed Dial, press the Setup button, then 2. - To enter a new SD number, use navigation button to move to a slot. - To edit a previously entered choice, highlight the entry with the navigation button. • Press the soft button under edit. • The last soft button feature allows you to choose num, IP or URL. • Us
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IP Phone User Guide – Setup – Call History & Ring Tones 3. Call History (Setup button, 3) You can view lists of recently received (up to 60) incoming calls in Call History. Choose from Redial List, Answered Calls or Missed Calls. • To view the phone’s Call History lists, press the Setup button, then 3. • To review a list, use the navigation button to highlight it and press select. • To redial a number from the list, press dial. You can also choose to delete, edit or cancel entries from these l
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