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Title page
Nortel Communication Server 1000
IP Phone 1150E
User Guide
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Revision history Revision histor y October 2006 Standard 01.02. This document was up-issued to 01.02 to reflect a change in technical content found in the regulatory section. October 2006 Standard 01.01. This document is issued to support Nortel Communication Server 1000 Release 4.5 software. 3
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Revision history 4
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Contents Contents About the Nortel IP Phone 1150E . . . . . . . . . . . . . . . . . . . . 11 Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 22 Security features . . . . . . . . . . . . . . . . . . . .
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Contents Choosing a ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Enabling or disabling Call Timer . . . . . . . . . . . . . . . . . . . 51 Setting the call indicator light . . . . . . . . . . . . . . . . . . . . . . 51 Changing feature key labels . . . . . . . . . . . . . . . . . . . . . . . 52 Configuring the name display format . . . . . . . . . . . . . . . . 54 Using the Password Admin menu . . . . . . . . . . . . . . . . . . . . . 55 Call Center Agent/Supervi
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Contents Interflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Night Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 IP Phone 1150E non-ACD call features . . . . . . . . . . . . . . . 78 Make a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Using Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Using Auto Dial . . . . . . . . . . . . . . . . . . . . . .
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Contents Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Using Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Using the Voice Messaging control screens . . . . . . . . . . . . . 105 Activate Automatic Answerback . . . . . . . . . . . . . . . . . . . . . . 107 Activate Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 Use Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents Regulatory and safety information . . . . . . . . . . . . . . . . . . 141 DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . 144 Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 145 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 9
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Contents 10
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About the Nortel IP Phone 1150E About the Nortel IP Phone 1150E The Nortel IP Phone 1150E provides easy access to a wide range of business features. Your network administrator assigns features to your feature keys and provides you with passwords and other codes as required. The CS 1000 system automatically controls incoming call routing to answering positions, and can provide music or recorded announcements to waiting callers. The IP Phone 1150E can be configured for either an Agent, or Su
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About the Nortel IP Phone 1150E Basic features The IP Phone 1150E supports the following features: • six self-labeled line/programmable with labels and indicators • four context-sensitive soft keys providing access to a maximum of nine features Note: Some IP Phone 1150E phones are not configured to support soft key functionality. Contact your system administrator. • graphical, high-resolution pixel-based display, backlit, with adjustable contrast • volume control keys for adjusting ringer, sp
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About the Nortel IP Phone 1150E • eight dedicated ACD fixed keys for Supervisor key configuration with an integrated LED (configured by your system administrator): — Supervisor Talk/Listen — Display Agents — Interflow — Answer Emergency — Answer Agent — Call Agent — Observe Agent — In-Calls • Call Duration Timer • Corporate Directory • Personal Directory • Redial List • Callers List • Password Administration • Virtual Office • Branch Office • integrated Gigabit Ethernet switch for shared PC ac
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About the Nortel IP Phone 1150E • wireless device support (Agent port, only) through Bluetooth ® 1.2 compliant Audio Gateway Headset Profile) • language support: English, French, Swedish, Danish, Norwegian, German, Dutch, Portuguese, Czech, Finnish, Hungarian, Italian, Polish, Spanish, Russian, Latvian, Turkish, and Katakana Figure 2: IP Phone 1150E 14
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About the Nortel IP Phone 1150E Telephone controls This section describes the controls on your IP Phone 1150E. In some geographic regions, the IP Phone 1150E is offered with key caps that have English text labels. Text in parentheses indicates labels appearing on the key caps, for example (Services). Fwd context-sensitive soft keys are located below the display area. The LCD label above each key changes based on the active feature. Fwd When a triangle appears before a soft key label, the
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About the Nortel IP Phone 1150E Use the Volume control buttons to adjust (Volume +) the volume of the ringer, headset, and speaker. Press the top button to increase the volume, and press the bottom button to (Volume -) decrease the volume. Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen. The outer part of this key cluster rocks for up, down, left, and right movements. Use Up and Down keys to scroll up and down in lists, and the Left and Righ
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About the Nortel IP Phone 1150E Feature key (reserved for future use) Activity key (reserved for future use) Use the Goodbye key to terminate an active call. Press the Emergency key to join the supervisor into a call that you judge to be an emergency situation. Press the Mute key to listen to the receiving party without transmitting. Press the Mute key again to return to two-way conversation. The Mute key applies to headset microphones. Note 1: The Mute LED indicator, located on the Mut
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About the Nortel IP Phone 1150E When a message is waiting, the red Visual Alerter/Message Waiting indicator flashes. Also, this indicator flashes when the set ringer is on. When a data-related message, such as an instant message, is received, the blue Feature Status Lamp flashes. Also, this indicator flashes when a contact has come online. Note: This function requires server support and, therefore, is not available on all phones; consult your administrator. Press the Copy Key to copy e
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About the Nortel IP Phone 1150E Press the Services key and use the navigation keys to access the following items: • Telephone Options: — Volume adjustment — Contrast adjustment — Language — Date/Time — Display diagnostics — Local Dialpad Tone — Set Info — Diagnostics — Headset Type — Call Log Options — Ring type — Call Timer — Call Indicator Light — Change Feature Key Label — Name Display Format Press the (Quit) key to exit an active menu or dialog. Pressing the Quit key does not affect the
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About the Nortel IP Phone 1150E • Password Admin: — Station Control Password (continued) Note: The Password Admin menu is not available on all IP Phone 1150E phones. Consult your system administrator. • Display Network Diagnostics Utilities Note: Only your system administrator or service provider can use Display Network Diagnostics Utilities to perform Internet diagnostics. • Virtual Office Login and Virtual Office Logout (if Virtual Office is configured) • Test Local Mode and Resume Loca
