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Get Started Guide
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Mitel 3000 Getting Started Guide Table of Contents GUIDE TO SYSTEM DOCUMENTATION......................................................................................................1 Getting Started Guide.................................................................................................................................1 Phone Quick Reference Guide.................................................................................................................1 Administrator
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Mitel 3000 Getting Started Guide SYSTEMS POPULATED WITH DIGITAL (ISDN) LINES ONLY WILL NOT OPERATE IN POWER FAIL MODE. THESE SYSTEMS MUST BE INSTALLED WITH THE OPTIONAL BATTERY BACK UP UNIT OR AN AUXILIARY UNINTERRUPTIBLE POWER SUPPLY (UPS)EXTENSION SETTINGS ......................................................................................................................25 EXTENSION SETTINGS.............................................................................................
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Mitel 3000 Getting Started Guide Guide to System Documentation The Mitel 3000 is provided with the following range of documentation: Getting Started Guide Provides overview of System Programming and Key Features The Getting Started Guide takes the user through key system programming and enables the user to modify basic system configurations to suit their customer’s business requirements. In addition, it allows a designated Administrator to configure the system, through key settings a
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Mitel 3000 Getting Started Guide System description • The Mitel 3000 is an integrated communications system. It supports all your voice call needs as well as an optional integrated data solution that allows multiple simultaneous Internet sessions. • The Mitel 3000 can accommodate up to 16 PSTN lines or 8 ISDN Basic Rate Access with up to 40 extensions and 12 IP access points that can be used as IP extensions and/or VoIP trunks. System Options The following options are available for
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Mitel 3000 Getting Started Guide Eight key Feature Phone layout Speaker key/light Volume keys Mute key 4 Function keys: Hold Program Message Directory Handset Message Waiting/Ringing Indicator Data socket and Headset socket Display keys (underneath) Scroll/Edit keys Numeric keypad Programmable Keys Clear key Sixteen Feature Phone (with 32 key Console) 3
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Mitel 3000 Getting Started Guide Explanation of Symbols in this Guide Specific symbols are used to define particular operations or to highlight important areas as follows: Caution Programming key Select function Scroll Scroll through menus System Programming The system may only be programmed from one specific extension, by default this is configured as extension 20, but the programming position can be moved to any extension. The System Programming is separated in
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Mitel 3000 Getting Started Guide Accessing the System Programming Instruction Action Menu Display ---PHONE SETUP--- From the Programming phone (ext. - Auto Answer 20 by default) select the - Key Programming Programming key - Headset Mode ---PHONE SETUP--- Scroll through the menus to find - System Programming [System Programming] and select - Background Music the option - Exit -Enter System Password Enter Password 1111 (default) -Ex
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Mitel 3000 Getting Started Guide Programming System Time & Date Instruction Action Menu Display Select Option From the system programming -System sub menu select [System] -Extensions -Lines Select Option Select [Time & Date] - Language -Time And Date -Change Password Set Time HHMM Enter Time [HHMM] -Confirm -Exit Set Date MMDDYY Enter Date [MMDDYY] -Confirm -Exit Note: The time and date settings are saved automatically, you are then returned
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Mitel 3000 Getting Started Guide Configuring a Group (Ring/Hunt Group) Configuring a Group & Assigning extensions Instruction Action Menu Display Select Option From the system programming -System sub menu select [Lines] -Extensions -Lines Select Option Select -Equipped Lines [Group Programming] -Group Programming -Incoming Ringing Select Group Select the group to be programmed ◊ Group 1 Group 4 ◊ [Scroll if necessary] ◊ Group 2 Group 5 ◊ ◊
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Mitel 3000 Getting Started Guide Configuring a Group & Assigning extensions [continued] Instruction Action Menu Display If RING GROUP is selected Select Extensions Select the extensions to be included ◊ Ext. 20 Ext. 23 ◊ in the RING GROUP ◊ Ext. 21 Ext. 24 ◊ Scroll ◊ Ext. 22 Ext. 25 ◊ [To select an extension(s), select the diamond next to it ] If HUNT GROUP is selected Select Hunt Group Type Select the HUNT GROUP type ◊ Linear required ◊ Circular ◊
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Mitel 3000 Getting Started Guide Note on groups & group types. Group programming • When assigning extensions within a ring or hunt group, the first eight extensions are included by default in Group 1. The remaining 19 groups contain extension 20 only. The Administrator may select or deselect extensions within a group at any time. • Up to 20 groups can be programmed. • Up to 16 extensions can be assigned to each group. • Extensions can be in multiple groups. • Groups of differen
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Mitel 3000 Getting Started Guide Mapping Incoming Calls to a Group [From a Network line] Instruction Action Menu Display Select Option From the System Programming -System sub menu select [Lines] -Extensions -Lines Select Option Select -Equipped Lines [Incoming Ringing] -Group Programming -Incoming Ringing Select Line Select the line for which this rule -Line 1 applies -Line 2 Scroll -Door Phone Select Option Select the time when this rule -Day Mod
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Mitel 3000 Getting Started Guide Mapping Incoming Calls to a Group [From an MSN or DDI] Instruction Action Menu Display Select Option From the System Programming -System -Stations Sub Menu Select [Lines] -Lines Select Option Scroll down and select -CLI Programming [DDI Programming] -DDI Programming Scroll -PSTN Programming Enter MSN Index 001 - 100 Enter MSN Index 001 – 100 XXX - Exit May be Existing or New ------------- Enter MSN/DDI Number XXXX
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Mitel 3000 Getting Started Guide Configuring Call Restriction Rules Call Restriction and Tables Call Restriction allows you to prevent specific extensions from making specific types of calls in Day or Night Mode. To configure Call Restriction rules, you first set up the rules [CLASS CODES] as described below and then assign the relevant rules to individual extensions. There are four tables, that can be programmed, and six [CLASS CODES], that can be assigned to an extension as listed
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Mitel 3000 Getting Started Guide Setting up Call Restriction Tables Instruction Action Menu Display Select Option From the System Programming -System sub menu select [System] -Extensions -Lines Select Option Scroll down and select -Caller ID List [Class Codes] -Class Codes Scroll -Local Codes Select Table Select the table which is to be -Table 2 programmed -Table 3 Scroll -Allowed Table Enter Index 01 – 50 Enter Index 01 - 50 May be an
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Mitel 3000 Getting Started Guide Assigning the Rules to Extensions Instruction Action Menu Display Select Option From the System Programming -System sub menu select [Extension] -Extensions -Lines Select Option Select -Name Programming [Restriction Classes] -Restriction Classes -Tone Protect Select Option Select the time when this rule - Day Class Of Service should apply - Night Class Of Service - Exit Select Option Select the class rule to be a
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Mitel 3000 Getting Started Guide Configuring Night & Weekend Service Menu Display Instruction Action Select Option From the System Programming -System sub menu select [System] -Extensions -Lines Select Option Scroll down and select -Programming Position [Night Service] -Night Service Scroll -Music On Hold Select Option Program night service Automatic On -Automatic On Times & Off times -Automatic Off Times [Apply Weekend (if required)] -Weekend Ser
