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DEFINITY® ProLogix™ Solutions
Release 2.0
Overview
555-235-100
June 1999
Issue 2
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Copyright © 1997, 1998 by Lucent Technologies. All rights reserved. For trademark, regulatory compliance, and related legal information, see the copyright and legal notices section of this document.
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© Copyright and legal notices Copyright 1999, Lucent Technologies All Rights Reserved Printed in U.S.A. Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change. Your Responsibility for Your System’s Security Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party, for example, persons other than your company’s employees, agents, subcontractors,
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Copyright and legal notices toll fraud and the steps that can be taken to reduce that risk. Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or facilities accessed through or connected to it. Lucent Technologies will not be responsible for any charges that result from such unauthorized use. Lucent Technologies Fraud Intervention If you suspect that you are being victimized by toll fraud and
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Copyright and legal notices Commence is a trademark of Commence Corporation. Octel is a registered trademark of Octel Communications Corporation. PagePac Plus is a registered trademark of Harris Corporation. PhoneLine is a registered trademark of CCOM Information Systems. Bay Networks is a registered trademark of Bay Networks. Paradyne is a trademark of Paradyne Corporation. Ascend and Pipeline are registered trademarks of Ascend Communications, Inc. Hypercom is a registered trademark of Hyp
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Copyright and legal notices You can be placed on a standing order list for this and other documents you may need. Standing order will enable you to automatically receive updated versions of individual documents or document sets, billed to account information that you provide. For more information on standing orders, or to be put on a list to receive future issues of this document, contact the Lucent Technologies Publications Center. Warranty The CD software and documentation are not warr
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Contents Copyright and legal notices iii About This Document xv Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv Intended Audiences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv How to Use This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xvi Conventions Used in This Document . . . . . . . . . . . . .
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Cabinets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-8 Compact Modular Cabinets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-9 Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11 Reliability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12 2 Deskt
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4 Messaging/Voice Response Solutions 4-1 Messaging Systems and Call Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 Messaging Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3 INTUITY AUDIX. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3 DEFINITY AUDIX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Basic Call Management System Vu . . . . . . . . . . . . . . . . . . . . . . . . 5-15 Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-16 Call Center Basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-17 Call Center Deluxe. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-18 Call Center Elite . . . .
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Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-10 Third-Party Applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-13 8 Telecommuting/Virtual Office Solutions 8-1 DEFINITY ProLogix Features for Telecommuting . . . . . . . . . . . . . . . . . 8-1 Remote Call Coverage/ Call Forwarding Off-Net/Coverage of Calls Redirected Off-Net . . . . . . . . . . . .8-2 Extended U
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Scheduling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-11 Basic Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-12 Performance Measurements. . . . . . . . . . . . . . . . . . . . . . . . . . . .9-13 Call Charge Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-15 Call Detail Recordin
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Facility Restriction Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10-13 Authorization Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10-14 Network Interfaces and Equipment . . . . . . . . . . . . . . . . . . . . . . . 10-15 Trunk Group Circuits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10-15 Centralized Attendant Service . . . . . .
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DEFINITY ECS Release 7.1 (and later) Installation & Maintenance for Compact Modular Cabinets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-4 DEFINITY Adjuncts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-5 DEFINITY AUDIX System Release 4 . . . . . . . . . . . . . . . . . . . . . . . B-5 Guide Builder . . . . . . . . . . . . . . . . . . . .
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About This Document Purpose This document provides an overview of the features, components, and capabilities of DEFINITY® ProLogix™ Solutions. This document provides high-level information about the system; it does not describe how to install, administer, or maintain DEFINITY ProLogix Solutions. For this information, refer to the enclosed documentation library compact disk (CD) (document number 555-235-807). See Appendix B for a listing of the libraries contained on this CD. You should read
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About This Document How to Use This Document How to Use This Document Since this document provides an overview of the features, components, and capabilities of DEFINITY ProLogix Solutions, you should read this document to get a basic understanding of DEFINITY ProLogix Solutions. This document describes all of the capabilities that you can add to your DEFINITY ProLogix Solutions, helping you to identify applications that increase the productivity and effectiveness of employees in your compa
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About This Document How to Use This Document • Chapter 7, “Computer Telephony Integration Solutions,” describes the applications that merge computer and telephone functions, enabling employees in your company to control their telephones from their personal computers and to use caller ID to access client information. • Chapter 8, “Telecommuting/Virtual Office Solutions,” describes applications that enable employees in your company to work effectively off-site. • Chapter 9, “System Administr
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About This Document Conventions Used in This Document Conventions Used in This Document The following conventions are used in this document: • The term system is used in general to represent DEFINITY ProLogix Solutions. • The term switch is used to represent other telecommunications switching products. Security The Security of your DEFINITY ProLogix Solutions is extremely important to Lucent Technologies. You must refer to the BCS Products Security Handbook (555-025-600) and the DEFINITY ECS
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About This Document How to Order Documentation How to Order Documentation This document’s order number is 555-235-100, Issue 2. The comcode for this document is 108432139. To order this document, contact: Lucent Technologies BCS Publications Center 2855 North Franklin Road Indianapolis, IN 46219-1385 U.S.A. Voice: 1 800 457-1235 Fax: 1 800 457-1764 International Voice: 317 322-6791 International Fax: 317 322-6699 To order paper versions of the documents contained on the documentation library
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About This Document How to Comment on This Document How to Comment on This Document Lucent Technologies welcomes your feedback. Please fill out the reader comment form at the back of the document and return it. If the reader comment form is missing, fax your comments to 1 908 953-6912, and mention this document’s name and number, DEFINITY® ProLogix™ Solutions Release 2.0 (Software Releases 7.1 and Later) Overview, 555-235-100, Issue 2. DEFINITY ProLogix Solutions Release 2 Overview 555-235-
