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User Guide
Model 8560 Display Phone
Model 8660 IP Phone
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AXXESS MODEL 8000 SERIES QUICK REFERENCE GUIDE TO FREQUENTLY USED FEATURES These are the basic instructions for the most frequently used telephone system and voice mail features. For detailed information on these and other features, refer to the complete instructions in the User Guide. PLACING AN INTERCOM CALL 1. With or without the handset lifted, dial an extension number. 2. If your call goes through handsfree to the called phone's speaker, speak after you hear a double tone. If you hear cont
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ANSWERING AN OUTSIDE CALL EITHER, Lift the handset. ANSWER OR, Press . OR, Press the flashing key. REDIALING AN OUTSIDE NUMBER While on a call or after selecting a line, press . A line is selected auto- REDIAL matically, and the number is dialed. PLACING A CALL ON HOLD Press (Hold) and hang up or place another call. To return to the call, lift the handset and press the flashing key. RESPONDING TO A WAITING CALL If you hear a “call waiting” tone through your handset and/or you see a flashing lam
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TRANSFERRING A CALL TO AN OUTSIDE NUMBER 1. Press TRANSFER and select an outside line. 2. Dial the desired telephone number. 3. Wait for an answer, announce the call, and then hang up. If the number is busy, there is no answer, or the transfer is refused, press the flashing key to return to the caller. FORWARDING CALLS 1. Press FWD . (Model 8560 and 8660 users must then select a menu key.) 2. Do one of the following: • To forward to an outside telephone number: Select an outside line and dial a
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If your MSG key is not lit, access your mailbox by following these steps: 1. Dial the voice mail extension number. (You hear the main menu.) 2. During or after the greeting, press to identify yourself as a subscriber. 3. Enter your mailbox number and your personal password (if programmed). # Then press . LISTENING TO VOICE MAIL MESSAGES 1. Access your mailbox as described on page 3. 1 2. Press to listen to your new messages. While you are listening to a mes- sage, you can use the following opt
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VOICE MAIL OPTIONS PHONE SYSTEM AND FEATURE CODES Below is a summary of the options you can CODE FEATURE NAME CODE FEATURE NAME VOICE MAIL FEATURE GUIDE 391 Account Code – All Calls 324 Hunt Group Remove/Replace use when listening to messages, after the 390 Account Code – Optional 303 LCD Contrast Control message has played, and when leaving a mes- USING VOICE MAIL 326 ACD Agent Log In 365 Message sage. 327 ACD Agent Log Out 366 Message – Cancel Msg Left To access your voice mailbox: 328 ACD Ag
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To turn on Do-Not-Disturb: REMOTE FEATURE ACCESS Keypad Key Characters Remote Feature Access allows you to place NUMBER OF TIMES KEY IS PRESSED 3 7 0 1. Enter . KEY 12345 your phone in Do-Not-Disturb mode or forward 2. Enter message number 01-20 (see default 1- & ( ) 1 calls, either from another phone or through a message list below). 2A B C ' 2 special dial-up line. 3D E F ! 3 3. If desired, enter the optional second-line If you do not hear a tone after each step, or if 4G H I * 4 messag
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FINDING YOUR WAY GETTING STARTED LEARNING MORE MOVING ON Table of Contents CONTENTS PAGE FINDING YOUR WAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About Your Phone
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CONTENTS PAGE Programming Direct Station Selection Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Programming Secondary Extension Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Using Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Screening Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
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FINDING YOUR WAY Finding Your Way SECTION CONTENTS PAGE Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About Your Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Feature Key Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 LCD Menu Keys . . . . . .
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WELCOME It’s time to get connected with the future using your new Model 8560 Display Phone and Model 8660 IP (Internet Protocol) Phone. The About This Guide section lists the different sections of this user guide, along with a brief explanation of the information covered in each section. NOTE: Because the Axxess telephone system is very flexible and programmable, the procedures for using the features might vary slightly from the descriptions in this guide. If so, your trainer or System Administr
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FINDING YOUR WAY ABOUT YOUR PHONE NOTE: The Model 8660 IP Phone is very similar to the Model 8560 Display Phone. Because they are so similar, the information in this user guide applies to both phones unless otherwise indicated. For IP Phone exceptions, see page 7. The buttons on your phone are called “keys,” which is why the phone is sometimes called a “Keyset.” Your phone has three basic types of keys. • Keypad keys: Allow you to enter numbers and letters. • Feature keys: Provide quick access
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Feature Key Functions The feature keys are designed to automate some of the commonly-used functions, such as dialing an outside number. Each of these is described in the table below. KEY IF YOU... YOU CAN... PG. Press ANSWER Answer a call. 17, 20 ANSWER Press OUTGOING and dial the number Place an outgoing call. 19 OUTGOING Press an unlit key or the flashing Select an outside line or answer a 19, 20 CALL CALL key call. or LINE Press Access an intercom call. 17 IC IC DND Press unlit or lit Enab
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FINDING YOUR WAY LCD Menu Keys In addition to the various feature keys, your phone contains an LCD with six different lines. The top two lines show call information and messages; the remaining four lines display a menu, which changes according to the feature you are using. To select an option, press the menu selection key closest to it. If there is only one option on a line, such as DO-NOT-DISTURB, you can press the key on either side. MENU DISPLAY WITH SIX SELECTION 16-CHARACTER KEYS LINES Bec
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Message Indicator Lamp The Message Indicator lamp (located at the top, right-hand corner of the phone) shows the same indications as the Message key. The Message Indicator lamp flashes whenever there is a waiting message. NOTE: Because the telephone system allows for customization, you phone’s Message Indicator lamp may have been reprogrammed to indicate a different feature. DSS/BLF and Mini-DSS Generally, the Model 8450 Direct Station Selection/Busy Lamp Field (DSS/BLF) unit is used by individ
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FINDING YOUR WAY IP Phone Exceptions The 8660 IP Phone looks and functions almost identically to the 8560. The only exceptions are: • The 8660 does not support the Off-Hook Voice Announce feature (see page 18). • The 8660 does not support the Enhanced Speakerphone Mode feature (see page 31). • The 8660 has additional jacks on the phone that are used for Internet connections. CAUTION Consult your System Administrator and your local Inter-Tel servicing company for important information about di
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WHAT YOU SEE AND HEAR As you can see, your 8560 Display Phone, 8660 IP Phone, and Axxess system come equipped with a lot of “bells and whistles.” To help you understand what everything means, it is recommended that you read the following information before you use your phone. • Your telephone system may be programmed for one or two dial tones. Systems with two dial tones have one for intercom calls and one for outside calls. • Many features “time out” if you wait too long before performing the
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FINDING YOUR WAY SOFTWARE COMPATIBILITY Your phone is fully compatible with Axxess system software versions 7.0 and later. Phones using system software versions 3.0 to 6.x have limited functionality in the fol- lowing areas: • The Station Speed-Dial key will not work; however, you can still use this feature by dialing the Station Speed-Dial feature code (see page 52). • The Page key will not work; however, you can still use this feature by dialing the Page feature code (see page 55). • The Me
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Model 8560 Display Phone and Model 8660 IP Phone User Guide 10 FINDING YOUR WAY
