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Cisco Unified IP Phone 8961, 9951, and
9971 Administration Guide for Cisco
Unified Communications Manager 8.5
(SIP)
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Text Part Number: OL-20862-01
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THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE
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CONTENTS Preface xi Overview xi Audience xi Organization xi Related Documentation xiii Obtaining Documentation, Obtaining Support, and Security Guidelines xiii Document Conventions xiv CHAPTER 1 An Overview of the Cisco Unified IP Phone 1-1 Understanding the Cisco Unified IP Phone 8961, 9951, and 9971 1-2 What Networking Protocols are Used? 1-10 What Features are Supported on the Cisco Unified IP Phone 8961, 9951, and 9971? 1-13 Feature Overview
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Contents Terminology Information 1-30 CHAPTER 2 Preparing to Install the Cisco Unified IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco Unified IP Telephony Products 2-1 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager 2-2 Understanding How the Cisco Unified IP Phone Interacts with the VLAN 2-2 Providing Power to the Cisco Unified IP Phone 2-3 Power Guidelines 2-4 Power Outage 2-4 Reducing
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Contents Using Bluetooth Wireless Headsets 3-8 Handsfree Profile 3-8 Important Note about Headset Types 3-10 Using External Devices 3-11 Installing the Cisco Unified IP Phone 3-11 Connecting the Footstand 3-19 Phone Display Viewing Angle 3-20 Securing the Phone with a Cable Lock 3-20 Mounting the Phone to the Wall 3-20 Verifying the Phone Startup Process 3-21 Configuring Startup Network Settings 3-21 Configuring Security on the Cisco Unified IP Phone
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Contents 802.11 Standards for WLAN Communications 6-3 World Mode (802.11d) 6-4 Radio Frequency Ranges 6-5 802.11 Data Rates, Tx Power, Ranges, and Decibel Tolerances 6-5 Wireless Modulation Technologies 6-6 AP, Channel, and Domain Relationships 6-7 WLANs and Roaming 6-7 Bluetooth Wireless Technology 6-7 Components of the VoIP Wireless Network 6-8 Interacting with Cisco Unified Wireless APs 6-8 Associating to APs 6-8 Voice QoS in a Wireless Network
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Contents Connecting to VPN 7-16 VPN Configuration Settings 7-17 CHAPTER 8 Configuring Features, Templates, Services, and Users 8-1 Telephony Features Available for the Cisco Unified IP Phone 8-2 Park Monitoring 8-23 Setting the Service Parameters for Park Monitoring 8-24 Setting Park Monitoring Parameters in Directory Number Configuration Window 8-25 Setting Park Monitoring Parameter in Hunt Pilot Configuration Window 8-25 Configuring Product Specific Configurat
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Contents CHAPTER 10 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 10-1 Model Information Screen 10-1 Status Menu 10-2 Status Messages Screen 10-3 Ethernet Statistics Screen 10-7 WLAN Statistics Screen 10-9 Call Statistics Screen 10-11 Video Statistics Screen 10-13 Current Access Point Screen 10-15 CHAPTER 11 Monitoring the Cisco Unified IP Phone Remotely 11-1 Accessing the Web Page for a Phone 11-2 Enabling and Disab
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Contents Checking Static IP Address Settings 12-7 Verifying the Voice VLAN Configuration 12-7 Verifying that the Phones Have Not Been Intentionally Reset 12-7 Eliminating DNS or Other Connectivity Errors 12-8 Checking Power Connection 12-8 Troubleshooting Cisco Unified IP Phone Security 12-9 General Troubleshooting Tips 12-10 Resetting the Cisco Unified IP Phone 12-15 Using the Quality Report Tool 12-16 Monitoring the Voice Quality of Calls 12-16 Trouble
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Contents Performing Final End User Configuration Steps D-6 APPENDIX E Installing the Wall Mount for the Cisco Unified IP Phone E-1 Installing the Wall Mount for Cisco Unified IP Phone 8961, 9951, and 9971 E-1 Before You Begin E-2 Installing the Bracket E-2 Installing a Wall Mount for a Phone with a Key Expansion Module E-8 Before You Begin E-8 Installing the Bracket E-9 APPENDIX F Cisco Unified IP Phone Non-Lockable Wall Mount F-1 ADA Non-Lockable Wall Mount
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Preface Overview Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP) provides the information you need to understand, install, configure, manage, and troubleshoot the phones on a Voice-over-IP (VoIP) network. Because of the complexity of an IP telephony network, this guide does not provide complete and detailed information for procedures that you need to perform in Cisco Unified Communications Manager or other network devices.
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Preface Chapter 3, “Setting Up the Cisco Unified IP Phone” Describes how to properly and safely install the Cisco Unified IP Phone on your network. Also provides procedures on how to configure and add accessories, such as Bluetooth wireless headsets, USB headsets, and analog wideband headsets, to the Cisco Unified IP Phone. Chapter 4, “Setting Up the Cisco Unified IP Color Describes how to connect and configure supported Key Expansion Key Expansion Module” Modules for the Cisco Unified
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Preface Related Documentation For more information about Cisco Unified IP Phones or Cisco Unified Communications Manager, refer to the following publications: Cisco Unified IP Phones 8961, 9951, and 9971 These publications are available at the following URL: http://www.cisco.com/en/US/products/ps10453/tsd_products_support_series_home.html • Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager � Regulatory Compliance and Safety Information for Cisc
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Preface Document Conventions This document uses the following conventions: Convention Description boldface font Commands and keywords are in boldface. italic font Arguments for which you supply values are in italics. [ ] Elements in square brackets are optional. { x | y | z } Alternative keywords are grouped in braces and separated by vertical bars. [ x | y | z ] Optional alternative keywords are grouped in brackets and separated by vertical bars. string A nonquoted set of characters. Do
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CH A P T E R 1 An Overview of the Cisco Unified IP Phone The Cisco Unified IP Phone 8961, 9951, and 9971 provide voice communication over an Internet Protocol (IP) network. The Cisco Unified IP Phone functions much like a digital business phone, allowing you to place and receive phone calls and to access features such as mute, hold, transfer, speed dial, call forward, and more. In addition, because the phone is connected to your data network, it offers enhanced IP telephony features, inclu
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Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 8961, 9951, and 9971 Understanding the Cisco Unified IP Phone 8961, 9951, and 9971 Figure 1-1 shows the main components of the Cisco Unified IP Phone 8961. Figure 1-1 Cisco Unified IP Phone 8961 1 20 2 19 18 3 4 17 5 16 15 6 14 7 13 12 11 10 9 8 Table 1-1 describes the buttons on the Cisco Unified IP Phone 8961. Table 1-1 Features on the Cisco Unified IP Phone 8961 1 Phone screen Shows informat
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Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 8961, 9951, and 9971 Table 1-1 Features on the Cisco Unified IP Phone 8961 (continued) 3 Softkey buttons Allow you to access the softkey options displayed on your phone screen. Back button Returns to the previous screen or menu. 4 5 Release button Ends a connected call or session. 6 Navigation pad and The four-way Navigation pad allows you to scroll through menus, highlight items, and move Sele
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Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 8961, 9951, and 9971 Table 1-1 Features on the Cisco Unified IP Phone 8961 (continued) 17 Contacts button Opens the Contacts menu. Depending on how your system administrator sets up the phone, use it to access personal directory, corporate directory, or call history. Phone display Phone display that can be positioned to your preferred viewing angle. 18 19 Programmable Programmable feature butto
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Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 8961, 9951, and 9971 Table 1-2 describes the buttons on the Cisco Unified IP Phone 9951. Table 1-2 Features on the Cisco Unified IP Phone 9951 1 Phone screen Shows information about your phone, including directory number, call information (for example caller ID, icons for an active call or call on hold) and available softkeys. Session buttons Each represents a call session and takes the defa
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Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 8961, 9951, and 9971 Table 1-2 Features on the Cisco Unified IP Phone 9951 (continued) 11 Speakerphone button Selects the speakerphone as the default audio path and initiates a new call, picks up an incoming call, or ends a call. During a call, the button is lit green. The speakerphone audio path does not change until a new default audio path is selected (for example, by picking up the handse
