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Cisco Unified IP Phone 6921, 6941, 6945,
and 6961 Administration Guide for Cisco
Unified Communications Manager 8.5
(SCCP and SIP)
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Text Part Number: OL-23769-01
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THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE
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CONTENTS Preface ix Overview ix Audience ix Organization ix Related Documentation x Obtaining Documentation, Obtaining Support, and Security Guidelines xi Document Conventions xi CHAPTER 1 An Overview of the Cisco Unified IP Phone 1-1 Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 1-2 What Networking Protocols are Used? 1-9 What Features are Supported on the Cisco Unified IP Phone 6921, 6941, and 6961? 1-12 Feature Overview
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Contents Power Outage 2-4 Obtaining Additional Information about Power 2-5 Understanding Phone Configuration Files 2-5 Understanding the Phone Startup Process 2-7 Adding Phones to the Cisco Unified CM Database 2-8 Adding Phones with Auto-Registration 2-9 Adding Phones with Auto-Registration and TAPS 2-10 Adding Phones with Cisco Unified CM Administration 2-10 Adding Phones with BAT 2-11 Using Cisco Unified IP Phones with Different Protocols 2-11 Converti
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Contents Editing Values 4-3 Network Setup Menu 4-4 IPv4 Setup Menu Options 4-6 Security Configuration Menu 4-9 Trust List Menu 4-9 802.1X Authentication and Status 4-9 CHAPTER 5 Configuring Features, Templates, Services, and Users 5-1 Telephony Features Available for the Cisco Unified IP Phone 5-1 Join and Direct Transfer Policy 5-15 Configuring Corporate and Personal Directories 5-16 Configuring Corporate Directories 5-16 Configuring Personal Direct
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Contents Call Statistics Screen 7-8 Security Configuration 7-10 CHAPTER 8 Monitoring the Cisco Unified IP Phone Remotely 8-1 Accessing the Web Page for a Phone 8-2 Disabling and Enabling Web Page Access 8-3 Device Information 8-3 Network Setup 8-4 Network Statistics 8-7 Device Logs 8-9 Streaming Statistics 8-9 CHAPTER 9 Troubleshooting and Maintenance 9-1 Resolving Startup Problems 9-1 Symptom: The Cisco Unified IP Phone Does Not Go Through its N
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Contents APPENDIX A Providing Information to Users Via a Website A-1 How Users Obtain Support for the Cisco Unified IP Phone A-1 Giving Users Access to the User Options Web Pages A-1 How Users Subscribe to Services and Configure Phone Features A-2 How Users Access a Voice Messaging System A-2 How Users Configure Personal Directory Entries A-3 Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer A-3 APPENDIX B Supporting International Users
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Contents APPENDIX G Feature Support by Protocol for the Cisco Unified IP Phone 6921, 6941, 6945, and 6961 G-1 INDEX Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) viii OL-23769-01
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Preface Overview Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) provides the information you need to understand, install, configure, manage, and troubleshoot the phones on a Voice-over-IP (VoIP) network. Because of the complexity of an IP telephony network, this guide does not provide complete and detailed information for procedures that you need to perform in Cisco Unified Communications Manager (Cisco Uni
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Chapter 4, “Configuring Settings on the Cisco Describes how to configure network settings, verify status, and make Unified IP Phone” global changes to the Cisco Unified IP Phone. Chapter 5, “Configuring Features, Templates, Provides an overview of procedures for configuring telephony Services, and Users” features, configuring directories, configuring phone button and softkey templates, setting up services, and adding users to Cisco Unified Communications Manager. Chapter 6, “Customizing th
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� Regulatory Compliance and Safety Information for Cisco Unified IP Phones Cisco Unified Communications Manager Administration Related publications are available at the following URL: http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html Cisco Unified Communications Manager Business Edition Related publications are available at the following URL: http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html Obtaining Documentation, Obta
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Convention Description string A nonquoted set of characters. Do not use quotation marks around the string or the string will include the quotation marks. screen font Terminal sessions and information the system displays are in screen font. boldface screen font Information you must enter is in boldface screen font. italic screen font Arguments for which you supply values are in italic screen font. ^ The symbol ^ represents the key labeled Control—for example, the key combination ^D in a scree
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CH A P T E R 1 An Overview of the Cisco Unified IP Phone The Cisco Unified IP Phones 6921, 6941, 6945, and 6961 provide voice communication over an IP network. The Cisco Unified IP Phone functions much like a digital business phone, allowing you to place and receive phone calls and to access features such as mute, hold, transfer, speed dial, call forward, and more. In addition, because the phone is connected to your data network, it offers enhanced IP telephony features, including access t
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Chapter Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Figure 1-1 shows the main components of the Cisco Unified IP Phone 6921. Figure 1-1 Cisco Unified IP Phone 6921 1 2 17 3 4 16 5 15 14 6 7 1 2 3 1 /.@ ABC DEF 8 4 5 6 2 GHI JKL MNO 13 7 8 9 PQRS TUV WXYZ 9 0 10 11 12 Table 1-1 describes the buttons on the Cisco Unified IP Phone 6921. Table 1-1 Features on the Cisco Unified IP Phone 6921 1 Handse
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Chapter Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Table 1-1 Features on the Cisco Unified IP Phone 6921 (continued) 5 Conference button Creates a conference call. 6 Hold button Places an active call on hold. 7 Navigation bar and The Navigation bar allows you to scroll through menus and highlight items. Select button When phone is on-hook, displays phone numbers from your Placed Call listings (up arrow) or your speed dials (down arrow). The Select button (in the mi
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Chapter Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Table 1-1 Features on the Cisco Unified IP Phone 6921 (continued) 16 Contacts button Opens/closes the Directories and the Subscribed phone services menus. Use it to access personal and corporate directories. 17 Handset Phone handset. Figure 1-2 shows the main components of the Cisco Unified IP Phone 6941 and 6945. Figure 1-2 Cisco Unified IP Phone 6941 and 6945 3 1 2 17 4 5 16 6 15 7 14 8 13 9 10 12 11 Table 1-2 des
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Chapter Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Table 1-2 Features on the Cisco Unified IP Phone 6941 and 6945 3 Programmable Depending on the configuration, programmable feature buttons provide feature buttons access to: � Phone lines and intercom lines � Speed-dial numbers (speed-dial buttons, including the line status speed-dial features) � Web-based services (for example, a Personal Address Book button) � Call features (for example, a Privacy button)
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Chapter Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Table 1-2 Features on the Cisco Unified IP Phone 6941 and 6945 13 Volume button Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook). 14 Messages button Auto-dials your voice message service (varies by service). 15 Applications Opens/closes the Applications menu. Use it to access call history, user button preferences, phone settings, administration settings, and phone in
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Chapter Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Figure 1-3 shows the main components of the Cisco Unified IP Phone 6961. Figure 1-3 Cisco Unified IP Phone 6961 1 2 3 17 4 16 5 15 14 6 7 8 1 2 3 /.@ ABC DEF 4 5 6 GHI JKL MNO 13 7 8 9 9 PQRS TUV WXYZ 0 10 12 11 Table 1-3 describes the buttons on the Cisco Unified IP Phone 6961. Table 1-3 Features on the Cisco Unified IP Phone 6961 1 Handset light strip Indicates an incoming call (flashing red) or new voice messag
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Chapter Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Table 1-3 Features on the Cisco Unified IP Phone 6961 6 Hold button Places an active call on hold. 7 Navigation bar and The Navigation bar allows you to scroll through menus and highlight items. select button When phone is on-hook, displays phone numbers from your Placed Call listings (up arrow) or your speed dials (down arrow). The Select button allows you to select a highlighted item. 8 Programmable Depending on
