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Avaya 3100 Mobile Communicator - Client for
Nokia User Guide
Avaya 3100 Mobile Communicator
Release 3.1
Document Status: Standard
Document Number: NN42030-102
Document Version: 04.05
Date: October 2010
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© 2007 – 2010 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes. Documentation disclaimer Avaya shall not be responsible for any modifications, additions, or
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Contents Contents Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Your new Avaya 3100 Mobile Communicator - Client for Nokia . . . . . . . . . . . . . . . . . . . . . . 7 New in this release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Starting and exiting the Avaya 3100 MC - Client for Nokia . . . . . . . . . . . . . . . . . . . . . . . . . 31 Logging on and logging off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Hiding and restoring the Avaya 3100 MC - Client for Nokia . . . . . . . . . . . . . . . . . . . . . . . . 32
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Contents Using the Mid-Call Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Call hold and retrieve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Call transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Call swap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents 6 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010
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Welcome Welcome This section contains the following topics: • “Your new Avaya 3100 Mobile Communicator - Client for Nokia” on page 7 • “New in this release” on page 7 • “Avaya 3100 MC - Client for Nokia feature overview” on page 9 • “Language support” on page 10 Your new Avaya 3100 Mobile Communicator - Client for Nokia The Avaya 3100 Mobile Communicator - Client (Avaya 3100 MC - Client) for Nokia application allows you to achieve real-time communication with the Avaya 3100 Mobile Communicator
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Welcome November 2009 Standard 04.02. This document is issued to support Avaya 3100 Mobile Communicator Release 3.1. Changes were made to “Language support” on page 10, “Call Intercept” on page 38, “Call transfer” on page 47, and “Receiving calls” on page 40. October 2009 Standard 04.01. This document is issued to support Avaya 3100 Mobile Communicator Release 3.1. July 2009 Standard 03.08. This document is issued to support Avaya 3100 Mobile Communicator Release 3.0 and the Avaya Communica
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Welcome April 2008 Standard 02.01. This document is issued to support Avaya 3100 Mobile Communicator Release 2.1. October 2007 Standard 01.02. This document is up-issued to contain fixes for configuring Avaya 3100 Mobile Communicator Gateway addresses and revised Outgoing Call Service DN requirements. September 2007 Standard 01.01. This document is issued to support the Avaya 3100 Mobile Communicator Series Portfolio on Avaya Communication Server 1000 Release 5.0. Avaya 3100 MC - Client for N
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Welcome Note: You must configure your Outgoing Call Service DN in the Avaya 3100 MC - Client settings before you can use the Direct call mode. Your system administrator provides the Outgoing Call Service DN to allow direct Avaya 3100 MC - Client calling from your Nokia device. • Outbound Call From: you can start a call on your mobile device and then switch over and speak to the person from another device. • Inbound Call modes: — Screen Pop: In this mode, you receive a screen pop-up pane with
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Getting started Getting started This section contains the following topics: • “Before you begin” on page 11 • “System and network requirements” on page 11 • “Subscriber identity module (SIM) card” on page 13 • “Battery life” on page 13 Before you begin Before you install the Avaya 3100 MC - Client for Nokia application, complete the following checklist: • Install the Nokia PC Suite software and ensure it is working properly. • Become familiar with navigation and data entry methods for your Nokia
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Getting started For a list of the latest supported devices, see the Avaya 3100 Mobile Communicator Product Bulletin at www.avaya.com. For installation information, see “Software installation” on page 15. Device usage Functionality can be accessed using the keys and buttons in the following table. Table 2: Key and button functionality Key or button Description 5-way scroll key Use to scroll through screens and menus, and to select settings. Selection keys Use to perform the functions indicated
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Getting started Table 3: Cellular data plan usage Command Bytes (Approximate) Incoming call answer 900 Outgoing call (Call-me-First) 1000 Outgoing call (Direct) 1000 MWI Update 500 Client polling (every 240 seconds) 700 Sample calculation Using the following assumption for a Avaya 3100 MC - Client user: • 5 logon or logout attempts per day. • 3 calls per hour (2 inbound, 1 outbound) within an 8 hour workday. • 5 message waiting indicator updates per day. The following calculations show data usag
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Software installation Software installation This section describes how to install, upgrade, and uninstall the Avaya 3100 Mobile Communicator - Client (Avaya 3100 MC - Client) for Nokia on a supported Nokia device. There are two ways to install or upgrade the Avaya 3100 MC - Client for Nokia: from a computer or over the air. Before you install or upgrade the Avaya 3100 MC - Client for Nokia software from a computer, ensure that your Nokia device and your PC are connected using a Universal Seri
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Software installation Installing the Avaya 3100 MC - Client for Nokia software (new install) from a computer 1. On your computer, open a web browser and enter the HTTPS or Hypertext Transfer Protocol (HTTP) address of the User Portal: http://:8282/adminserver/userportal.html https://:8553/adminserver/userportal.html Note: Ask your system administrator for the correct hostname and port settings. 2. Use the controls to locate the software file you r
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Software installation 4. Use the following address format to access the user portal Web page: http://:8080/m OR https://:8443/m Note: Obtain the actual hostname or IP address and port settings from your system administrator. 5. Do one of the following: — To install the recommended software load, select the Installable link. — To select a different software load, select All other software for your platform, scroll to a load, and select the Installa
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Software installation 9. Click File Manager. The Nokia Phone Browser window appears. 10. Use the browser to locate the software files you extracted, and select mcc3100_ip1_.sisx. 11. Select Options, Install. 12. Follow the prompts to install the SISX file. Note: For best performance, install the application to the phone memory and not to a memory card. 13. Optionally, move the Avaya 3100 MC - Client for Nokia application icon to the menu screen of your Nokia device. For more information
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Software installation 11. Optionally, move the Avaya 3100 MC - Client for Nokia application icon to the menu screen of your Nokia device and press OK. For more information, see “Upgrading the Avaya 3100 MC - Client for Nokia software from a computer” on page 17. Moving the Avaya 3100 MC - Client for Nokia icon to the menu pane Complete this procedure to make the Avaya 3100 MC - Client for Nokia application icon available on the menu screen of the Nokia device. Moving the Avaya 3100 MC - Clie
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