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™
VCX
Administration Guide
■ VCX V7000 IP Telephony Solution
■ VCX Telephones and Attendant Console
■ CDR Reporting Application
Convergence Applications Suite
System Release 7.1
Part Number 900-0383-01 Rev AF
Published January 2007
http://www.3com.com/
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3Com Corporation Copyright © 2002–2007, 3Com Corporation. All rights reserved. No part of this documentation may be reproduced in any form or by any means or used to make any 350 Campus Drive derivative work (such as translation, transformation, or adaptation) without written Marlborough, MA permission from 3Com Corporation. 01752-3064 3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com C
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CONTENTS ABOUT THIS GUIDE Conventions 12 Related Documentation 13 Comments 14 1 VCX SYSTEM CONFIGURATION OVERVIEW Network-based Telephony 16 VCX Software Components 16 VCX Hardware Configurations 18 Single-Site Configurations 19 Multi-Site Configurations 19 VCX Configuration Tasks 21 About VCX Administrator Passwords 24 2 ACCESSING THE CENTRAL MANAGER AND GLOBAL DIRECTORY Central Manager Overview 28 Accessing a VCX Site through the Central Manager 29 VCX Administrator Access Roles 31 Using the G
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4 Removing a Directory Reference on a Regional Office 42 Listing Regional Offices in a Global Directory 42 Configuring Data Collection Frequency 43 Manually Resynchronizing the Global Directory 45 Manually Loading a Global Directory Database 45 Uploading a User Directory to Multiple Regional Offices 46 Global Directory Requirements for Replicated Regions with Branch Offices 46 Searching for End Users through Global Directory 50 Locating Global Directory Log Files 52 3 CONFIGURING VCX USERS AND
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5 Creating a Phone Profile 83 Editing a Phone Profile 91 Viewing Phone Profile Member Phones 92 Deleting a Phone Profile 92 Cloning a Phone Profile 93 Upgrade Considerations 94 Managing Phone Extensions 95 Accessing the Phones Page 96 Adding Phone Extensions 97 Modifying a Phone Extension 100 Deleting a Phone Extension 101 Managing User Phone Extensions 102 Assigning a Phone Extension to a User 102 Unassigning a Phone Extension 105 User Roaming Services 106 Modifying a User’s Phone Settings 107
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6 Adding ERLs 131 Adding or Editing the Emergency Defaults 135 Deleting ERLs 136 Editing the IP Address Range of an ERL 136 Deleting IP Addresses from an ERL 137 Editing Emergency Numbers 137 Deleting Emergency Numbers from an ERL 138 Editing Emergency Gateway IP Addresses from an ERL 138 Deleting Emergency Gateway IP Addresses from an ERL 139 Editing Emergency Lines for an ERL 140 Deleting Emergency Lines from an ERL 141 5 CONFIGURING TELEPHONE COMMUNICATION SETTINGS 3Com Telephone Configuratio
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7 Adding Bridge Permission for an Extension 182 Mapping Bridged Extensions 184 Mapping a Bridged Extension on a Secondary Phone 185 7 CONFIGURING GLOBAL TELEPHONE FEATURES Configuring System Speed Dial Numbers 188 Adding a System Speed Dial Entry 189 Modifying a System Speed Dial Entry 191 Deleting a System Speed Dial Entry 192 Configuring Camp On Parameters 192 Mapping Features to Telephone Buttons 194 Dynamic Button Mapping Overview 194 Managing Button Mapping Templates 195 Mappable Features 2
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8 Configuring the Message Waiting Indicator for Hunt Group Members 247 Using the Group Search Tool 249 9 CONFIGURING DIAL PLANS, PATTERNS, AND DIAL RULES Configuring Dial Plans 254 Adding Dial Plans 254 Editing Dial Plan Names 257 Changing the Dial Rules Associated with a Dial Plan 257 Deleting Dial Plans 257 Configuring Dial Rules 258 Adding Dial Rules 258 Deleting Dialing Rules 260 Configuring Patterns (USERS) 260 Adding Patterns 261 Editing Patterns 263 Deleting Patterns 263 Configuring Numb
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9 Adding Routes 297 Editing Routes 299 Deleting Routes 299 Assigning End Points to Routes 299 Editing Priorities of End Points Assigned to a Route 301 Removing an End Point Assigned to a Route 301 Assigning an OutDial Pattern to a Route 302 Unassigning an OutDial Pattern for a Route 303 Managing Route Plans 304 Adding a Route Plan 305 Using the Route Plan Wizard 308 Editing a Route Plan 312 Deleting a Route Plan 313 Managing OutDial Patterns 313 Adding OutDial Patterns 314 Editing OutDial Patter
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10 Understanding Translation Algorithms 328 Adding a Number Translation Pattern 329 Editing Number Translation Patterns 332 Deleting Number Translations 333 11 CONFIGURING THE CALL REPORTS APPLICATION Call Detail Records Overview 336 Accessing the Call Reports Application 337 Downloading CDR Data 338 Retrieving VCX CDRs Manually 338 Retrieving VCX CDRs Automatically 338 Managing the CDR Display and Generating Reports 339 Changing Configuration Preferences 339 Uninstalling the Call Reports Applic
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ABOUT THIS GUIDE ® This guide describes how to configure 3Com VCX IP Telephony Solution software. VCX software runs on either the 3Com V6000 or 3Com V7000 server platforms. ™ This guide describes how to configure and maintain the following VCX IP Telephony Solution components: ■ VCX IP Telephony Solution server software ■ 3Com Telephones and Attendant Console ■ VCX CDR Reporting Application software This guide is for operators and administrators of the system and assumes the reader has a tho
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12 ABOUT THIS GUIDE Conventions Table 1 and Table 2 list conventions that are used throughout this guide. Table 1 Notice Icons Icon Notice Type Description Information note Information that describes important features or instructions Caution Information that alerts you to potential loss of data or potential damage to an application, system, or device Warning Information that alerts you to potential personal injury Table 2 Text Conventions Convention Description Screen displays This typefa
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Related Documentation 13 Related These 3Com documents contain additional information about the Documentation products in this release that are a part of or support the 3Com Convergence Applications Suite. The following documents are a part of the VCX IP Telephony Solution: ■ VCX Installation Guide ■ VCX Maintenance Guide ■ VCX Administration Guide ■ VCX Basic Telephone Quick Reference Guide ■ VCX Business Telephone Quick Reference Guide ■ VCX Telephone Display Quick Reference Guide ■ V
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14 ABOUT THIS GUIDE The following documents provide information on products that support this release: Enterprise Management Suite ■ Enterprise Management Suite Getting Started Guide, Version 2.3 ■ Enterprise Management Suite User Guide, Version 2.3 ■ Enterprise Management Suite 2.3 for VCX 7.1 User Guide Digital Gateways ■ V7122 and V6100 Digital User Guide, Version 4.8 ■ V6100 Digital Fast Track Installation Guide, Version 4.8 ■ V7122 Digital Fast Track Installation Guide, Version 4.8 Analog
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VCX SYSTEM CONFIGURATION 1 OVERVIEW The 3Com® VCX IP Telephony Solution delivers reliable, highly-scalable, comprehensive standards-based IP telephony for large enterprises. This chapter provides an overview of the VCX™ system and the steps required to enable devices to communicate in a VCX environment. This chapter includes the following topics: ■ Network-based Telephony ■ VCX Software Components ■ VCX Hardware Configurations ■ VCX Configuration Tasks ■ About VCX Administrator Passwords
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16 CHAPTER 1: VCX SYSTEM CONFIGURATION OVERVIEW Network-based The VCX IP Telephony Solution (referred to in this guide as the VCX Telephony system) merges telephony with networking by delivering business telephone service over a data network. The VCX architecture provides a distributed call processing system using the SIP signalling protocol to establish voice, video, and text sessions between SIP phones and other SIP-compatible devices. The system can be deployed across enterprises in any
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VCX Software Components 17 ■ Authentication and Directory Service — Performs the following tasks: ■ Authentication: Authentication (for example, validating a username and password) Authorization (for example, verifying a user is allowed to make an international call) User-specific routing or translation (for example, processes a personal speed dial number) ■ Directory (routing and translation functions): The routing function identifies, selects, and prioritizes all the possible routes for a
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18 CHAPTER 1: VCX SYSTEM CONFIGURATION OVERVIEW Table 3 VCX Software Configuration Options Standard Software Configurations IP Telephony Authentication Global and IP IP and Call VM Software IP Messaging Call Telephony Messaging Directory Records Central Service Server Server Server Server Server Server Server Call Processor Yes Yes Yes SIP Downloader Yes Yes Yes Authentication Yes Yes Yes and Directory Services Accounting Yes Yes Yes Services Provisioning Yes Yes Yes Services Common Yes Yes Ye
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VCX Hardware Configurations 19 There are two basic configuration options, single-site and multi-site systems. The hardware servers in each option type run the VCX operating system. Currently supported hardware platforms include: ■ V7000-series systems with IBM X306m or IBM X346 servers ■ V6000 Integrated Branch Communications servers ■ V6100 Integrated Branch Communications servers The next two sections describe typical examples of single-site and multi-site configurations. Single-Site Thi
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20 CHAPTER 1: VCX SYSTEM CONFIGURATION OVERVIEW ■ One or two servers running the IP Messaging services configuration. The number of servers depends on whether the branch offices are configured with IP Messaging services or obtain that service from the regional office. ■ One server running the Authentication and Directory Server configuration ■ One server running the Call Records Server configuration The other regional offices contain: ■ Two servers running the Call Server configuration ■ On
