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Voice Mail User Guide
Xplus100 Flash Voice Mail Mailbox Owner’s Guide Record of Revisions
ROR
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Record of Revisions Catalogue Number Release Date Supercedes Comments Initial Release October, 2007 Flash Voice Mail Mailbox Owner’s Guide Table of Contents
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Table of Contents 1 INTRODUCTION .................................................................................................................................. 1-1 CAPABILITIES ........................................................................................................................................... 1-1 DOCUMENT OVERVIEW ............................................................................................................................ 1-2 DOCUMENT CONVENTIONS ...
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List of Tables Table 1. Document Conventions ............................................................................................ 1‐3 Flash Voice Mail Mailbox Owner’s Guide LIST OF FIGURES LOT
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1 Introduction 1 Introduction The Xplus100 Voice Flash Voice Mail is a powerful, compact voice processing system that uses state‐of‐the‐art Digital Signal Processing hardware and software, interfaced with the Xplus100 compact communications platform. All voice processing uses digital voice processing chips for the utmost in voice clarity and reliability. This compact, high‐performance, solid‐state voice processing system has been designed to provide today’s business with a feature‐ri
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In addition, the system provides: Playback controls when sending or reviewing messages. A temporary greeting. In order to simplify message storage, two queues are used. The new message queue stores all messages which have not been reviewed by the subscriber. The saved message queue is used to store already reviewed messages for future action. As messages are recorded, they need to be stored in such a way that they can be retrieved efficiently. The system stores messages in mailboxes.
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Chapter 5: Message Information ‐ this chapter describes how to listen to message information such as time and date of delivery and sending copies to others in the voicemail system. Chapter 6: Additional Operations ‐ this chapter provides instructions on how to change your mailbox greeting, review your greeting, delete your greeting, record your name, and how to record, review and delete a temporary greeting. Document Conventions This manual uses several conventions to convey informati
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Notes:
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2 Learning the System 2 Learning the System The best way to learn how to use the system is to experiment. No actions that you take can damage the system. It is recommended that you learn the operation of the system by sending messages to yourself. Access the personal options and change them. Changes are not permanent except when deleting a message. The system is programmed to respond when any of the twelve telephone keys are pressed. If no key is pressed in response to a prompt. The
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Interrupting the Prompts - Dial Ahead Function You can interrupt most prompts if you know what you want to do. You can even enter several commands at once. How to Use this Guide This guide gives you easy‐to‐follow instructions on how to get the most from the features of the system. It is divided into several sections. To start using the system quickly, read through Chapter 3‐Getting Started and Chapter 4‐Basic Operation. After you have practiced using the system for a short wh
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3 Getting Started 3 Getting Started Accessing Your Mailbox Call the Voice Mail system by pressing your dedicated Voice Mail key on your phone or dial the Voice Mail system hunt group number: 453. The hunt group number is a number assigned by your administrator in system configuration so that users can dial directly into the voicemail system and access the features. You will automatically be routed to your own mailbox. To access your voice mailbox from another extension or from outsi
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Notes:
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4 Basic Operations 4 Basic Operations Reviewing Your Messages Messages in your mailbox come from two places: other subscribers or non‐ subscribers who will leave voice messages while you are on the telephone or unavailable. Messages are presented to you in the following order: new messages, skipped messages, and saved messages. After the last new message has been presented to you, the system searches the mailbox to see if there are any remaining new messages to be reviewed. In part
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You may cancel message review at any time by pressing *. Any message not completely reviewed and either saved or deleted remains in the new message queue. If a subscriber forgets to press * to cancel review and just hangs up, all partially reviewed and unheard messages also remain in the new message queue. Playback Controls As you become more experienced, you will want to control the playback of the messages you’ve received. The system playback controls are designed to provide you
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Skip a Message You may skip to the next message while listening to any message by pressing #. Cancel Play of Messages You may cancel message review by pressing *. Any message not completely reviewed remains in the new message queue. If a subscriber forgets to press * to cancel review and just hangs up, all partially reviewed messages also remain in the new message queue. Replay a Message At the end of a message (when the system prompts with the ʺAfter Reviewingʺ menu) you
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keeps the mailbox clear and reduces the need for system storage capacity. 1 Reviewing → 3 → Delete → # → Confirm Deletion Request Once a message has been deleted, it cannot be retrieved. Reply to a Message A user can reply to a message sent from another subscriber’s mailbox by dialing one key. Therefore, subscribers should enter their own mailbox to record a message before sending so that recipients may conveniently reply. 1 → 4 Reply → Record Reply # → Message Acc
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5 Message Information 5 Message Information Sometimes a subscriber wants to know details about a message such as who sent it and the time and date it was delivered. This information is called Message Information. The message information can be heard at any time while listening to the message by pressing 5. 1 Review → 5 → Listen to Message Information The time and date stamp on a new message always relates to message delivery. Once a message is saved, the time and date stamp refers t
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Sending a Message 2 Record → # → Message → Enter → Send the Message Acceptable # Destination Message # 1 Review Message Mailbox 2 Re-record Message * Cancel 3 Append to Message * Cancel Message To send a message: 1. Press 2 at the Main Menu to Send a Message. The system prompts you to begin recording your message. 2. Record the message. 3. Press # to end the message. The system prompts you to send the message if it is acceptable after giving you a chance to
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6 Additional Operations 6 Additional Operations Changing Your Mailbox Greeting Your mailbox greeting is played to outside callers who enter a system mailbox in the telephone answering mode. This greeting enables you to give callers information about your schedule and to encourage callers to leave detailed messages. To change your mailbox greeting, temporary greeting or recorded name, simply enter personal options from the mailbox menu by pressing 3 and select 1 for Greetings. The
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4. Press 2 for Mailbox Greeting. 5. Record your greeting, and then press # . Reviewing Your Greeting You may use Personal Options to review your recorded greeting. To review your mailbox greeting: 1. Press 3 at the Main Menu for Personal Options. 2. Press 1 for Greetings. 3. Press 1 for Review. 4. Press 2 for Mailbox Greeting. Deleting Your Greeting The standard system greeting (recorded name) may be chosen at any time by deleting your recorded greeting without recording a n
