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Introduction IntraMail
Features
Empowered by Innovation
IntraMail Feature
Handbook
P/N 1093098
Rev 2, June 2006
Printed in U.S.A.
01.00.00
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This manual has been developed by NEC Unified Solutions, Inc. It is intended for the use of its customers and service personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving this manual would be appreciated. Forward your remarks to: NEC Unified Solutions, Inc. 4 Forest Parkway Shelton, CT 06484 www.necunifiedsolutions.com Nothing contained in this manual shall be deemed to be, and this manual does not con
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Table of Contents Table of Contents Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Using the DSX Feature Handbook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Telephone Illustrations. . . . . . . . . . . . . . . .
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Table of Contents Instruction Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Leaving a Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Additional Options While Leaving a Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Listening to Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Introduction Introduction Using the DSX Feature Handbook Using the DSX Feature Handbook How the Feature Handbook is Organized This feature handbook describes the features and operation of the DSX Multibutton Telephone. It is divided into two chapters, as follows: ❥ Introduction This is the chapter you are reading now. It provides a handy quick reference chart for the system feature codes, as well as key layout illustrations for each telephone. ❥ Features
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Charts Charts DSX Dial Codes by Feature (Page 1 of 2) For this feature Dial this code When you are 4 Barging-In on a co-worker’s call Barge In (Intrusion) INTERCOM + *30 Canceling Call Forwarding at an Call Forwarding extension INTERCOM + *32 + Extension or 0 Enabling Call Forwarding Busy/No (for the operator) Answer INTERCOM + *33 Setting up Call Forwarding Off Premise INTERCOM + *34 + Extension or 0 Enabling Call F
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Introduction Charts DSX Dial Codes by Feature (Page 2 of 2) For this feature Dial this code When you are 6 Setting up Monitor after calling a busy Monitor / Silent Monitor co-worker ** + UNA code (01-04) Answering a call ringing UNA at Night Service / Night Ring night INTERCOM + *1 + Page zone (1-7 or Making an internal Paging announce- Paging 0 for All Call) ment INTERCOM + * + System Park Orbit Parking or retrieving a call from Sys- Park (6
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1093100 - 2 Telephone Illustrations Telephone Illustrations Ring/Message Lamp Thu June 8 11:52 AM Pat Smith x301 Alpanumeric Display Menu Dir VM:00 CL:00 CHECK CLEAR Speed Dial Bin keys Soft keys Feature keys In DSX-40: Line 1 Line 2 Line 3 Line 4 Line 5 Line 6 Keys 1-8 are line keys. Keys 9-12 are undefined. Line 7 Line 8 Line 9 Line 10 Line 11 Line 12 In DSX-80/160: Keys 1-12 are line keys. ABC DEF TRANSFER INTERCOM For Attendants: FLASH V-MAIL GHI JKL MNO Key 12 is the
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Introduction 1093100 - 1 Telephone Illustrations Ring/Message Lamp Thu June 8 11:52 AM Pat Smith x301 Alpanumeric Display Menu Dir VM:00 CL:00 CHECK CLEAR Speed Dial Bin keys Soft keys Feature keys Line 1 Line 2 Line 3 Line 4 Line 5 Line 6 In DSX-40: Keys 1-8 are line keys. Line 7 Line 8 Line 9 Line 10 Line 11 Line 12 Keys 9-24 are undefined. In DSX-80/160: Keys 1-12 are line keys. ABC DEF Keys 13-24 are undefined. TRANSFER INTERCOM FLASH V-MAIL For Attendants: GHI JKL MNO
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1093100 - 4 Telephone Illustrations Ring/Message Lamp CHECK CLEAR Thu June 8 11:52 AM Pat Smith x301 Alpanumeric Display Menu y Director Soft keys V-Mail 00 Soft keys Calls 00 SP Dial 1 g Pa e SP Dial 2 Feature keys Line 1 Line 2 Line 3 Line 4 Line 5 Line 6 In DSX-40: Keys 1-8 are line keys. Line 7 Line 8 Line 9 Line 10 Line 11 Line 12 Keys 9-24 are undefined. In DSX-80/160: Keys 1-12 are line keys. ABC DEF TRANSFER INTERCOM Keys 13-24 are undefined. FLASH V-MAIL
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Introduction 1093100 -3 Telephone Illustrations 300 301 302 303 304 305 306 307 308 309 310 311 312 313 314 315 316 317 318 319 320 321 322 323 324 325 326 327 328 329 330 331 332 333 334 335 336 337 338 339 340 341 342 343 344 345 346 347 ALL Page 1 Page 2 Page 3 CALL Park 60 Park 61 Park 62 Park 63 Park 64 Park 65 Park 66 Night ANSWER RELEASE TRANSFER 60-Button DSS Console DSX Feature Handbook Introduction ◆ 7
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Telephone Illustrations 8 ◆ Introduction DSX Feature Handbook
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IntraMail Features IntraMail Features Introduction Introduction How To Use This Chapter If you are not familiar with the IntraMail features, review the IntraMail Feature Glossary on page 10. This chapter provides detailed information on the IntraMail features. The IntraMail features in this chapter are in alphabetical order, like a dictionary. This chapter subdivides each feature definition into headings as follows: ❥ Description Read Description to get an overview of the feature. ❥ Operation
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IntraMail Feature Glossary IntraMail Feature Glossary Name Description Usage Mailbox that allows a prerecorded greeting to play to callers. Automated Attendant Announcement Mailbox • See Announcement Mailbox (page 15) for more. The message that the System Administrator records for a Automated Attendant Announcement Message specific Announcement Mailbox. • See Announcement Message (page 16) for more. Enables an alternate greeting and alternate dialing options Automated Attendant Answer Schedule O
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IntraMail Features IntraMail Feature Glossary Name Description Usage The mailbox associated with an Answer Table that specifies Automated Attendant Call Routing Mailbox which dialing options (Dial Action Table) and announce- ments are available to Automated Attendant callers. • See Call Routing Mailbox (page 32) for more. Call Screening allows a display keyset extension user to Voice Mail Call Screening listen to (screen) a voice mail message as it is being left in their mailbox. Unlike Persona
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IntraMail Feature Glossary Name Description Usage If an extension user dials an incorrect code or forgets what Voice Mail Getting Recorded Help to dial while in their mailbox, they can request help from the IntraMail voice prompts. • See Getting Recorded Help (page 49) for more. A Subscriber Mailbox user can record up to three separate Voice Mail Greeting greetings and make any one of the three active. Caller’s to the user’s mailbox hear the active greeting. With Remote Greeting, an extension
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IntraMail Features IntraMail Feature Glossary Name Description Usage A Subscriber Mailbox user can listen to a voice message Voice Mail Make Call and dial MC to return the call without knowing their caller’s phone number. • See Make Call (page 67) for more. The telephone display can show the number of new mes- Voice Mail Message Count Display sages waiting in a user’s mailbox. • See Message Count Display (page 68) for more. An extension user can delete any messages left in their Voice Mail Mes
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IntraMail Feature Glossary Name Description Usage The extension user that has IntraMail system administra- Maintenance System Administrator tion capabilities. • See System Administrator (page 82) for more. Set the system Time and Date. Voice Mail Time and Date with Voice Mail • See Time and Date with Voice Mail (page 84) for more. • Also see Auto Time Stamp in this glossary. With caller ID enabled, an extension can listen to a mes- Voice Mail Time and Date Stamp sage and dial a code to hear
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IntraMail Features Announcement Mailbox Announcement Mailbox Description Play a pre-recorded announcement to callers. An Announcement Mailbox plays a pre-recorded announcement to Automated Attendant callers without providing dialing options. The Announcement Mailbox is typically set up to provide information to callers (such as company directions) and then route back to the Automated Attendant. For example: ❥ The Automated Attendant instructs the caller to dial a digit (e.g., 1) for company d
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Announcement Message Announcement Message Description This is the message that the System Administrator records for an Announcement Mailbox. The Announcement Message is the voice message that the System Administrator records for a specific Announcement Mailbox. See Announcement Mailbox (page 15) for more. Operation See Announcement Mailbox (page 15). 16 ◆ IntraMail Features DSX Feature Handbook
