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Mitel NuPoint Messenger Technical Documentation - Release 7.0
Reference and Configuration Manual
Volume 1, Reference Information
2700-1398-B1, Issue 2
Contents ©Copyright 2002, Mitel Networks Corporation
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Mitel NuPoint Messenger Technical Documentation - Release 7.0 About This Manual This manual describes how to configure the NuPoint Voice™ software in any of these NuPoint Messenger™ servers: • Model 640 • Model 120 • Model 70 Who Should Read This Manual This manual is intended for technicians and administrators who are responsible for configuring software on the NuPoint Messenger system. How to Use This Manual This manual contains two volumes. Volume 1 includes reference chapters
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Mitel NuPoint Messenger Technical Documentation - Release 7.0 Worksheets Volume 1 includes information about completing worksheets, which helps you perform procedures. Volume 2 includes blank worksheets. You many need to complete a worksheet before you begin performing the steps in a CP. Navigation Aids Volume 1 contains a glossary of NuPoint Messenger, telecommunications and telephony terms. Volume 2 contains menu maps, or “road maps,” which help you reach a menu or see which task to
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Mitel NuPoint Messenger Technical Documentation - Release 7.0 Greetings √ Hardware changes √ √ Hardware descriptions √ Installation procedures √ √ LCOSs and limits √ Mailboxes √ Message delivery √ Message waiting lights √ Paging √ Passcode - mailbox √ Password - console √ Phoneline exceptions √ Power information √ Prompts √ √ RCOSs (NPA/NXX) √ Release Notes √ Repairing a server √ Replacing a server √ Reports
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Mitel NuPoint Messenger Technical Documentation - Release 7.0 What If Information Is Missing? If information you need is not available in the documents listed above, go to these documents: • Release Notes • Other documents, as applicable How Do I Obtain the Documents I Need? To obtain other documents, contact your distributor. Conventions Used in This Manual The procedures, located in Volume 2, use certain conventions to describe how you enter configuration data and to indicate informat
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Mitel NuPoint Messenger Technical Documentation - Release 7.0 DANGER! Warns of a condition that could severely injure or kill you. Before You Start This manual assumes that you are familiar with using a console and keyboard. This section describes how to use the NuPoint Messenger server effectively. Console Tips and Techniques The tips and techniques offered in the following paragraphs can make configuration entry sessions at the NuPoint Messenger server console more productive. Vi
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Mitel NuPoint Messenger Technical Documentation - Release 7.0 Exit from the offline or online menus, or FCOS, LCOS, GCOS Q + Y menus, without saving any entries. Stop scrolling a displayed report. Ctrl-S Resume scrolling a displayed report. Ctrl-Q Return to the NuPoint Voice application when a # prompt is Ctrl-D or displayed. type exit Return to the Reports Menu if you paused the display Q + return or Esc,Esc + return Preparing for a Configuration Session • Before you begin a
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Mitel NuPoint Messenger Technical Documentation - Release 7.0 Verify Configuration Parameters CP 5015 Applications These are the applications provided with your NuPoint Messenger server. Your server may use line group (a group of one or more of them. Each of these applications must be in a separate telephone lines connected to the server) if you have more than one application running, with the exception of NP Receptionist and NuPoint Agent™. NuPoint Voice Application This is the basic
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Mitel NuPoint Messenger Technical Documentation - Release 7.0 • NuPoint Fax • Integrations • NP Forms • NP Net Digital Network • NP Receptionist Note: NP Receptionist and NuPoint Agent can work in the same line group as the NuPoint Voice application, depending on your integrations. Most other optional features use different line groups. Use by the Hearing Impaired Almost all the functions and capabilities in a standard NuPoint Messenger server are available to hearing-impaired mailbox
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Mitel NuPoint Messenger Technical Documentation - Release 7.0 Day and Night Hours This feature of the NuPoint Voice application lets you set the work schedule: both office hours and which days are handled as weekends. This also handles certain situations such as a user wishing to speak to a system attendant. Mailboxes Every user of the server needs a mailbox, and all applications require mailboxes. The administrator’s mailbox and attendant’s mailbox are special mailboxes that interact wit
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Mitel NuPoint Messenger Technical Documentation - Release 7.0 mailbox interaction between user communities. Refer to the NuPoint Voice Enhanced SMDI Integration Manual for more information. Billing and Reports You can generate reports from information on the existing applications and whatever modifications you have put into effect. Billing is an application that collects call and message information so users can be billed for their server usage. Refer to the Billing chapter for informatio
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Mitel NuPoint Messenger Technical Documentation - Release 7.0 Overview The NuPoint Voice application provides voice messaging capability where each server user can have a personal mailbox. It is the standard business application for NuPoint Messenger servers. The NuPoint Voice application can be used with most Central Offices (COs), PBXs, and with all key systems. Other applications, such as DID NuPoint Voice or the Pager application are variations of the NuPoint Voice application, and are
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Mitel NuPoint Messenger Technical Documentation - Release 7.0 Parameter NuPoint Voice Application Default Administrator’s mailbox number 998 Allow dial an extension for callers N Allow dial an extension for users N Allow multiple messages for outside caller Y Answer delay 0 Attendant’s mailbox number 999 Attendant transfer string S+ Dial by name, last name first Y Exact match break Y General greeting mailbox number None Group name None Key 0 for attendant transfer N Line group num
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Mitel NuPoint Messenger Technical Documentation - Release 7.0 NuPoint Voice Application Worksheet is divided into these two types to help you enter settings into the console in the right order. Offline configuration handles server settings that cannot be changed immediately, such as setting up line groups. Online configuration includes the remainder of server settings that can be modified at any time. Many offline and online configuration settings work together, so there are two kinds of o
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Mitel NuPoint Messenger Technical Documentation - Release 7.0 If you have more than one line in the group, separate the line numbers by commas as you enter them on the worksheet. For example, write 1:0:0,1:0:1,1:1:0 since this is how you must enter them. If you are entering a range of lines, you must use the full triplet on both sides of the range, such as 1:0:0-2:7:2 for everything on module 1, and everything on module 2 up to slot 7, port 2. (You can omit the module number if it is module
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Mitel NuPoint Messenger Technical Documentation - Release 7.0 depends on the line group used to access the mailbox. Of course, if you don’t record any custom greetings then all callers hear the same default greeting. Start Time of the Work Day This is the time for the start of the work day in the format “hh:mm AM (or PM)”; where hh is the hour and mm is the minute. The default start time for the work day is 8 a.m. If neither AM nor PM is specified, the server assumes that the time is AM.
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Mitel NuPoint Messenger Technical Documentation - Release 7.0 5 3 Mailboxes starting with 5, 6, 7, and 8 are three digits long. 6 3 7 3 8 3 9 10 Mailbox numbers starting with 9 are ten digits long. Valid mailbox numbers are 916-456-7777 and 912-456-7777. 1 0 No mailboxes start with 1. Mailbox numbers 1, 11, 111, and so on are all invalid. The default dialing plan is 3,3,3,3,3,3,3,3,3 meaning all mailboxes have 3 digits. Other entries allowed in the dialing plan allow other NuPoint Me
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Mitel NuPoint Messenger Technical Documentation - Release 7.0 should match their extension numbers. This makes it easier for callers to remember the proper mailbox number. If the numbers do not match, and the optional NP Receptionist program is installed, you can program certain conversion factors to allow the NuPoint Voice application to match the extension with the correct mailbox number. If the company has employees in the field who do not have regular PBX extension numbers, you can giv
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Mitel NuPoint Messenger Technical Documentation - Release 7.0 If more than one name is found that matches the name dialed, the server plays the specified number of matching names. A threshold of 3, for example, means that up to three matching names will be recited, even if there are more than three. If the number of names for a partial match is greater than the threshold, the server prompts a caller to continue entering letters. Exact Match Break Specifying an exact match break determines
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Mitel NuPoint Messenger Technical Documentation - Release 7.0 site. This phone book shows the mailbox owners accessible through the Dial-by-Name function and their mailbox numbers. Same Digit for Dial-by-Name and Mailbox Numbers Occasionally you may need the same digit for a Dial-by-Name trigger and in a mailbox number. With the optional star prefix dialing plan (described above), the digit specified for Dial-by-Name can still be used for mailbox numbers when the digit is not followed by a
