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INTUITY™ Messaging Solutions
Enhanced-List Application
Release 1.0
585-310-575
Comcode 107975674
Issue 1
July 1997
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Copyright © 1997, Lucent Technologies Canadian Department of Communications (DOC) All Rights Reserved Interference Information Printed in U.S.A. This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regulations of the Notice Canadian Department of Communications. Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information Le Présent Appareil Nomérique
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Contents About This Book ■ Purpose v ■ Intended Audiences v ■ Trademarks and Service Marks vi ■ Related Resources viii ■ How to Comment on This Book viii 1 Enhanced-List Application ■ Overview 1 Audience 1 What You Should Know 1 ■ Enhanced-List Application 2 ■ What ELA Can Do for You 2 ■ ELA Administration 3 Basic Concepts 3 Planning with Professional Services 3 Things to Consider 4 2 Installation ■ Overview 9 ■ Installing the Software 9 ■ Rebooting the System 11 3 Administering AUDIX for ELA ■
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Contents ■ Increasing the Number of Mailing Lists Allowed on the System 15 ■ Defining an ELA Class of Service 16 ■ Setting Up ELA and Shadow Mailbox Community IDs 19 Things to Consider 19 Before You Begin 20 ELA Community ID 20 Shadow Mailbox Community ID 22 ■ Administering TCP/IP 23 Before You Begin 23 ■ Setting Up IMAPI Sessions for Trusted Server Access 26 ■ Defining Two ELA Trusted Servers 28 Before You Begin 28 4 Administering ELA for AUDIX ■ Overview 33 ■ Defining the AUDIX server and Ad
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Contents ■ Checking the Administrator’s Log 51 ■ Checking the Delivery Failure Log 52 ■ Delivery Failure Codes 54 ■ Troubleshooting ELA 55 6 Alarms ■ Overview 59 ■ DELIVTS Resource Type 59 ■ REGISTRY Resource Type 61 ■ SHADOW Resource Type 62 ■ EL — Enhanced-List Application 65 IN Index Issue 1 July 1997 iii
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Contents iv Issue 1 July 1997
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About This Book Purpose This book contains instructions for installing and administrating the ® NTUITY™ AUDIX R4 system. Enhanced-List Application (ELA) on an I Intended Audiences This book is intended primarily for the on-site technical personnel who are responsible for installing and configuring the system and performing initial administration and acceptance testing. Secondary audiences include the following from Lucent: ■ Field support — Technical Service Organization (TSO) ■ Helpline p
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About This Book Trademarks and Service Marks The following trademarked products are mentioned in books in the Lucent INTUITY document set: ■ AT™ is a trademark of Hayes Microcomputer Products, Inc. ® ■ AUDIX is a registered trademark of Lucent Technologies™. ® ■ cc:Mail is a registered trademark of cc:Mail, a subsidiary of Lotus Development Corporation. ® ■ COMSPHERE is a registered trademark of Lucent Technologies™ Paradyne Corp. ® ■ CONVERSANT Voice Information System is a registered tradem
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Trademarks and Service Marks ® ■ Novell is a registered trademark of Novell, Inc. ® ■ Paradyne is a registered trademark of Lucent Technologies™. ® ■ Phillips is a registered trademark of Phillips Screw Company. ® ■ Rolm is a registered trademark of International Business Machines. ■ SL-1™ is a trademark of Northern Telecom Limited. ® ■ softFAX is a registered trademark of VOXEM, Inc. ■ SUPERSET™ is a trademark of Mitel Corporation. ■ SX-100™ is a trademark of Mitel Corporation. ■ SX-200™ is a t
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About This Book Related Resources If you need help with basic administrative procedures, see the INTUITY™ Messaging Solutions Release 4 Administration book, 585-310-564. How to Comment on This Book We are always interested in your suggestions for improving this book. Please complete and return the reader comment card that is located behind the title page. If the reader comment card has been removed, send your comments to: Lucent Technologies Product Documentation Room 22-2H15 11900 North
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Enhanced-List Application 1 Overview This chapter describes the Enhanced-List Application (ELA) on an INTUITY™ ® Release 4 system. AUDIX Audience Read this book if you are the AUDIX system administrator responsible for the configuration and maintenance of an INTUITY AUDIX Release 4 system. What You Should Know The procedures in this chapter assume you know basic Lucent INTUITY commands and navigation, such as logging in and out of the system, the difference between the VM and SA logins, co
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Enhanced-List Application Enhanced-List Application The Enhanced-List Application (ELA) greatly expands your business’ capability to deliver messages to large numbers of recipients. A single enhanced list can contain 1500 addresses and you – the system administrator – can create up to 100 such lists. Enhanced lists can be nested (or embedded) in each other, that is, a list (containing 1500 addresses) can be a member contained in another list. By doing so, your users can record a message, ad
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ELA Administration ■ Forward messages to support staff automatically. If you often forward incoming messages, you can create an enhanced-list mailbox that automatically forwards messages to your staff. Your staff can review the messages and then respond to them as they normally would. ELA Administration Only the system administrator (sa) login can administer enhanced lists. Basic Concepts To understand ELA, you first need to understand some concepts and terminology, such as trusted servers a
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Enhanced-List Application This administration can be divided as follows: AUDIX Administration: ■ Contact Professional Services (or your account representative, if you did not contract with Professional Services) to have ELA installed. ■ Contact Professional Services (or your account representative, if you did not contract with Professional Services) to have ELA activated. ■ Verify that ELA is enabled for your system. ■ Increase the number of mailing lists AUDIX allows on the system. ■ Define a
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ELA Administration Hardware/Software Requirements ELA runs on the same machine as AUDIX. ■ ELA must be installed on a Lucent INTUITY R4.2-4 or higher machine. If your site has an earlier release, contact your Lucent service representative to obtain the necessary upgrade. ELA is not available for pre-R4 Lucent INTUITY systems. ■ MAP/40s machines require 64k of RAM. LAN Impact If your configuration includes a LAN, planning ELA implementation should involve your PC/LAN administrator(s) to ens
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Enhanced-List Application Port Usage Impact Voice port usage increases as recipients retrieve messages sent by ELA. Plan for the increase with Professional Services when you purchase ELA. Refer to the worksheets that were compiled at the time of the purchase to determine the port usage impact. You should monitor your system to determine if your Grade of Service (GOS) falls below acceptable levels. If that happens frequently, particularly during the peak busy hour, contact your Lucent accou
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ELA Administration The IMAPI password is an optional, secondary level of security used to prevent an unauthorized source external to AUDIX from starting an IMAPI session. We strongly recommend that you take advantage of this extra protection. If you choose to administer an IMAPI password, we recommend that you change it on a regular basis, for example, monthly. (If you have set your administrator’s password to age automatically, the system prompts you to change your password. You can use t
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Enhanced-List Application cannot be infected with viruses embedded in these software files, client machines may become infected when a user launches the application associated with the software file. ! CAUTION: ELA does not perform any virus detection. Your company should evaluate the security risks of file attachments carefully and make provisions for virus detection software on PCs running Message Manager or an e-mail application supported by INTUITY AUDIX R4. At a minimum, you should ad
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Installation 2 Overview This chapter describes how to install ELA on a Lucent INTUITY R4.2 or higher system. Installing the Software The ELA package is provided on a tape labeled Enhanced-List Application. To install ELA on a Lucent INTUITY R4.2 or higher system: 1. Log in to the Lucent INTUITY system using craft or tsc. 2. Starting from the main menu, select: > Customer/Services Administration >System Management >UNIX Management >Software Install The system displays the Software Install menu
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Installation Figure 2-1. Software Install Menu 3. Insert the tape labeled Enhanced-List Application into the tape drive. 4. Select: > Tape drive The system displays the message: Insert a tape into the Tape Drive. Type [go] when ready or [q] to quit: (default: go) 5. Press ENTER to go ahead with the install. The system displays the message: Installation in progress. Do not remove the tape. The following packages are available: 1 ELA Enhanced List Application Package Select package(s) you wish to
