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© 2006 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases. Documentation Disclaimer Avaya Inc. is not responsible for any modifications, additions, or deletions to the original published version of this documentation
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Table Of Contents Introduction ................................................................................................................................ 5 About this Guide.......................................................................................................................................5 IP Office Embedded Voicemail ................................................................................................. 7 Overview .........................................
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Embedded Voicemail Installation Guide Auto Attendant Remote Access..............................................................................................................33 Changing Prompts and Prompt Short Codes..........................................................................................34 Cascading Auto Attendants ....................................................................................................................35 Miscellaneous ..........................
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Introduction About this Guide This guide describes how to install and configure Embedded Voicemail. This guide is for Avaya professional services staff, business partners, and system integrators but can be used by anyone who has been trained to install or configure Embedded Voicemail. These instructions assume that you are familiar with IP Office Manager. Further information about Avaya IP Office is available from www.avaya.com/support and also from www.avaya.com/ipoffice/knowledgebase.
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Embedded Voicemail Installation Guide Page 6 Embedded Voicemail Installation Guide 15-601067 Issue 4 (25 May 2006) IP Office
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IP Office Embedded Voicemail Overview IP Office Embedded Voicemail is supported on the IP Office Small Office Edition and IP Office 406 V2 control units. Embedded voicemail does not require an IP Office license. It provides basic voicemail mailbox operation without requiring a permanent voicemail server PC. It also provides multiple auto- attendant support for incoming calls. Embedded voicemail uses the following components: Memory Card The type and capacity depends on the memory c
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Embedded Voicemail Installation Guide What's New in IP Office 3.0 There are no changes to Embedded Voicemail in release 3.2. The following changes were made in version 3.0 of IP Office. IP406 V2 Support The IP Office IP406 V2 control unit is supported using a 512MB uncompressed Compact Flash memory card. Auto Attendant Timeout Following the playing of the auto attendant prompts, the auto-attendant will wait 8 seconds for a key press. If the auto attendant was accessed via an Incomi
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IP Office Embedded Voicemail SNMP Disk Full Warning On IP Office systems configured for SNMP, a disk full alarm is generated when the embedded voicemail memory card reaches 90% full. In addition a critical space alarm is generated at 98% full (99% for the IP406 V2) and an OK alarm is generated when the disk space returns to below 90% full. Note: When the critical disk space limit is reached, the Embedded Voicemail will not record any more messages. However calls are not advised of th
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Embedded Voicemail Installation Guide Maximum Simultaneous Connections For Small Office Edition systems, this figure may be reduced whenever voice compression channels are already in use for VoIP call support. Major Features Not Supported User trusted source settings The use of V numbers in the user Source Numbers to bypass the mailbox access code is not supported. Call Recording Voicemail Email Hunt Group Queued and Still Queued Messages. Languages Supported From 3.0
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Installing Embedded Voicemail Overview Ensure that you have read and fully understood this documentation before installing embedded voicemail. This will ensure that you are familiar with the equipment and information required to complete the installation and the aspect of IP Office system configuration that affect embedded voicemail. The installation process can be divided into a number of steps as follows: 1. Gather Setup Information The Setup Information section contains a number o
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Embedded Voicemail Installation Guide Setup Information Using the following tables to gather customer information before installation will assist and speed up the installation process. System Settings Maximum Record Time: ___________________ (5 to 180 seconds, default 120 seconds). User Mailboxes Use the following form to plan the user mailbox settings. See User Mailboxes for details of each feature and Mailbox Configuration for how to enter the values. Name Voicemail Voicemail Voi
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Installing Embedded Voicemail Hunt Group Mailboxes See Hunt Group Mailboxes for details of each feature and Mailbox Configuration and Message Waiting Indication for how to enter the values. Name Voicemail Voicemail Users to receive group Code On message waiting indication Possible Values Blank or 4 to On or Off None (default underlined) 15 digits Embedded Voicemail Installation Guide Page 13 IP Office 15-60106
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Embedded Voicemail Installation Guide Auto Attendant Setup Auto Attendant Name: ____________________ (Up to 12 characters) Route to Auto Attendant: ______________________________________ ______________________________________________________________ (Detail which calls should go to the auto attendant and the routing to be used) Maximum Inactivity: ________________ (5 to 20 seconds, default 8 seconds) Fallback Destination: ____________________ Time Profiles Remember that IP Off
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Installing Embedded Voicemail Menu Actions Action Key Transfer to Normal Replay Not Destination Operator Transfer Greeting Defined 0 1 2 3 4 5 6 7 8 9 0 * # Embedded Voicemail Installation Guide Page 15 IP Office 15-601067 Issue 4 (25 May 2006)
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Embedded Voicemail Installation Guide IP406 V2 Installation The following sections detail the process for installing and testing embedded voicemail for an IP406 V2 system. 1. Requirements Hardware IP Office 406 V2 control unit. No voice compression channels are required. Avaya supplied 512MB Memory (Compact Flash) Card. Configuration PC, connected to the IP Office network, with the following installed from the IP Office Administration CD: IP Office Manager application. 2.
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Installing Embedded Voicemail Small Office Embedded Voicemail Installation The following sections detail the process for installing and testing embedded voicemail for a Small Office Edition system. 1. Requirements Hardware IP Office Small Office Edition control unit with VC (voice compression) channels. Existing systems cannot be upgraded to add additional voice compression channels. Avaya 64MB Small Office Memory (Compact Flash) Card. This is supplied with a PCMCIA memory card
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Embedded Voicemail Installation Guide Configuring an IP Office for Embedded Voicemail The system configuration for embedded voicemail is common to all the IP Office systems that support embedded voicemail memory cards. To configure an IP Office for embedded voicemail: 1. Start IP Office Manager and receive the IP Office configuration. 2. Display the System configuration form. 3. Click the System tab. The Locale setting should match the language for spoken prompts required from the emb
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Installing Embedded Voicemail Upgrading Prompts For IP Office 3.0 and higher, embedded voicemail memory cards are supplied with the necessary prompt files pre-installed. Previous releases required that the prompts be initially transferred using TFTP from a PC running IP Office Manager. Therefore the processes below should only be required when upgrading an existing pre-3.0 memory card or when the documentation for future releases indicates that the range of available embedded voicemail pr
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Embedded Voicemail Installation Guide 9. There should be a folder for each language supported, for example. ENG for UK English, ENU for US English and so on. 10. Drag and drop each of the language folders from the CD to the lvmail folder on the memory card. If a set of language folder already exists, you will be asked to confirm the action. Select Yes to all for the folder replace and for the following file replacement query. 11. Following the transfer: Select all the language sub-
