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SOPHO
ErgoLine D340
USER GUIDE
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A Publication of PHILIPS BUSINESS COMMUNICATIONS HILVERSUM, THE NETHERLANDS Order No.: 9504 404 17203 Manual No.: Date: June 2005 Great care has been taken to ensure that the information contained in this handbook is accurate and complete. Should any errors or omissions be discovered or should any user wish to make a suggestion for improving this handbook, they are invited to send the relevant details to : PHILIPS BUSINESS COMMUNICATIONS CUSTOMER SERVICES P.O. BOX 32 1200 JD HILVERSUM THE NETHE
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Contents Section 1 Introduction Introducing the SOPHO ErgoLine D340 ...........................................................1 How to use the Help key....................................................................................1 SOPHO ErgoLine D340 Terminal Layout.........................................................2 Section 2 Making and answering a call Making calls Dialling a number.............................................................................................3 Dia
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Using Hold Putting the caller on Hold and calling someone else........................................10 Transferring a call ..........................................................................................10 Shuttling between two calls.............................................................................11 Connecting to a held call and disconnecting a current call ..............................11 Connecting to a held call after being disconnected ................................
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Answering incoming call waiting Switching between the current call and a waiting incoming call......................20 Putting the current call on hold and answering an incoming call.....................21 Ending the current call and answering call waiting.........................................21 Disconnecting a call and making another call whilst a caller waits..................22 Answering incoming call waiting whilst programming the telephone..............22 Answering a waiting message Call
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Diverting calls Diverting calls to a specific extension .............................................................33 Preparing your telephone for diverting calls ....................................................34 Diverting calls from another phone to your phone...........................................35 Deactivating diversion of your calls from your phone......................................36 Deactivating diversion of your calls from another phone .................................36 S
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Using Special mode Entering Special mode....................................................................................47 Clearing all personal information (keys, directory, messages) .........................48 Downloading features to your telephone..........................................................50 How to return to User mode ............................................................................51 Alphanumeric keyboard Setting the alphanumeric keyboard module................
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Section 5 Using Group functions How to use Group features Using group facilities ...................................................................................65 Monitoring the status of group facility keys ..................................................66 Making a call to a groupmember ..................................................................67 Making an intercom call to a groupmember .................................................68 Answering an incoming call for a groupmem
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Introducing the SOPHO ErgoLine D340 The SOPHO ErgoLine D340 telephone combines modern styling with sophisticated, easy- to-use functionality. The ErgoLine range is designed to release the full power of the Philips iS3000 system. The following Ergoline options offer you increased flexibility: • Direct Station Select (DSS) module Each DSS module gives you an additional 14 programmable keys. You can attach up to 3 DSS modules. Makes data entry easier. It also enables • Infra-red Alphan
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Dialling a number 1 Lift the handset 2 Type the number you want Dialling handsfree 1 Press the Loudspeaker key 2 Type the number you want Making calls 3
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Dialling a number offline 1 Type the number you want 2 Either lift the handset, press the Loudspeaker key, or press OK OK or or Dialling using a speed-dial key Before you can dial someone using a speed-dial key, it must be programmed with the number you are dialling (see Programming a speed-dial number into an empty memory key in section 4) 1 Lift the handset or press the Loudspeaker key or 2 Press the speed-dial key you want or or Press Shift and the speed-dial key to + access the secon
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< Dialling someone using the personal directory or the extra phonebook(s) The directory, often called personal directory, is present in your terminal. Before you can dial someone using the directory, you must have a directory set up with names and numbers (see Adding a name to the directory). It can contain up to 100 names. An extra phonebook consists of names/numbers, present in the system e.g. a list of the employees in the company. An extra phonebook is not always present, this depends on t
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< Using the Callers list During your absence callers numbers and/or messages, plus the date and time of the call, are stored into the Callers list in your phone. The Callers list can contain 15 callers numbers and/or messages. Message 1 The Message softkey flashes to indicate a new caller in the Callers list. Press the Message softkey Callers 2 Press the Callers softkey. The list of callers appears in the display Note: The display shows the time and date that the call was received and the name o
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Switching from Softspeaking to Listen-in Press the Loudspeaker key whilst using the handset Switching from Softspeaking to Handsfree Press and hold down the Loudspeaker key, replacing the handset whilst the prompt is displayed + Note: If you release the loudspeaker key and then replace the handset you will disconnect your call. Switching from Handsfree to Listen-in 1 Lift the handset 2 Press the Loudspeaker key Switching between Listen-in, Handsfree and Softspeaking 7
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Switching from Handsfree to Softspeaking Lift the handset Switching from Listen-in to Softspeaking Press the Loudspeaker key to deselect Listen-in Switching from Listen-in to Handsfree To switch from Listen-in to Handsfree, hold down the Loudspeaker key and replace the handset + Note: If you release the loudspeaker key and then replace the handset you will disconnect your call Switching between Listen-in, Handsfree and Softspeaking 8
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Switching the active microphone off and on Note: The same Mic key is used for both the handset and handsfree microphones. Press the Microphone mute key to switch the active microphone off. Press the Microphone mute key again to switch it back on Note: If Microphone mute is on, the other party cannot hear you. The LED indicates the status of the microphone, as follows: LED off The handset microphone is on as you are using the handset, or the set is idle. LED flashing The microphone is off: the ot
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Putting the caller on Hold and calling someone else R 1 Whilst connected, press the Hold key 2 Dial the number of the other party R 3 Press the Hold key again to return to the original caller Transferring a call R Whilst connected, press the Hold key Dial the number of the other caller Replace the handset or, if using the telephone handsfree, press the Loudspeaker key or 10 Using Hold
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Shuttling between two calls R 1 Whilst connected to one caller with a second caller on Hold, press the Hold key. You are connected to the held call and the original caller is put on Hold R 2 Press the Hold key again to connect to the original caller and put the second caller on Hold Connecting to a held call and disconnecting a current call Reconnect To connect to the person who is on Hold and disconnect the current call, press the Reconnect softkey The duration and costs of the call if availabl
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Setting up a three-party conference It may be that your system does not support this feature for you. If that is the case, you will not have access to it. R 1 Whilst connected to one caller, press the Hold key Prep3Call 2 Press the Prep3Call softkey 3 Dial the number of the third party 3-Call 4 To start the three-party conference, press the 3-Call softkey ViewParty 3-Call To see the i.d. of the third connected party, press 5 the ViewParty softkey To withdraw from the call, either replace the 6 h
