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®
SoundPoint IP 301 SIP
USER GUIDE
User Guide
®
SoundPoint IP 301 SIP 2.2
July, 2007
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Contents Introduction................................................ 1 Parts.List.................................................... 1 ® Installing.SoundPoint .IP.301.SIP................... 2 Connecting Network and Power Source ................................2 Connecting the Handset and Optional Headset ....................3 Attaching the Base .................................................................3 Features..................................................... 4 Key.Descriptions....
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Voice Mail ............................................................................16 Distinctive Ringing / Call Treatment .....................................16 Phone Reboot ......................................................................17 Optional.Features...................................... 17 Text Messaging ....................................................................17 Presence / Status / Buddy Lists ...........................................18 Troubleshooting.........
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Introduction ® Thank you for choosing the SoundPoint system administrator that your network IP 301 SIP. This unit provides business is prepared for configuring your Sound- ® telephony features and functions such as Point IP 301 SIP phone. As well, be Multiple Call Appearances, Call Hold, sure to read the Parts List and the Safety Transfer, and Conference over an IP Notices section in this guide before you ® network. In this User Guide you will find set up and use the SoundPoint IP 301 SI
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® Installing.SoundPoint .IP.301.SIP ® This section provides basic installation The SoundPoint IP 301 SIP User Guide instructions and information for obtaining includes regulatory compliance informa- the best performance with the Sound- tion that your system administrator should ® Point IP 301 SIP phone. If you require review and can also be found at: www. additional information or assistance with polycom.com your new phone, please contact your sys- tem administrator. Connecting Network and P
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Connecting the Handset and Optional Headset 1. Connect the short straight end of the phone cord to the handset and the corresponding longer (Optional) straight end of the cord to the handset jack on the back of the phone. 2. Connect the headset (optional accessory) to the headset jack on the back of the phone. For information on headsets, please visit www.polycom.com and choose the Support link. Attaching the Base 1. Place all cords in the recessed area 2. Align the two protrusions on th
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Features Line/Speed Dial Keys Use these keys to activate up to two lines or one line and a speed dial that can be assigned to your Soft Keys phone. The screen will display labels for these keys, to Display Control Keys identify their context-sensi- Use the arrow keys to scroll tive functions. through the displayed information. Menu ABC DEF 1 2 3 Do Not Disturb Feature Keys GHI JKL MNO 4 5 6 Access important features using Headset Redial PQRS TUV WXYZ these keys. Microphone Mute 7 8 9 H
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Key.Descriptions Feature Key Description S Se el l S Se el l Mutes audio transmission locally during calls. Sel Sel Allows you to place and receive calls through an optionally con- D De ell Directories D De ell nected headset. Sel Directories Sel Sel Sel Services Line or Speed Dial keys. Del Services Del Directories Menu Menu Call Lists Scrolls through menu options. Del Del Call Lists ABC DEF D De ell Directories Services Messages ABC DEF Directories 1 2 3 Sel Messages Sel 1 2 3 Conference 1 2 3
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® Using.SoundPoint .IP.301.SIP Placing a Call S Se el l Using the Handset: During a call, you can alternate 1. To obtain dial tone, pick up the handset. between handset or headset modes Sel Sel 2. Dial the desired number. by pressing the key, or picking D De el l D Co irn ef c e tr o e rn ie cs e up the handset. Services Menu Del Del Call Lists Directories ABC DEF Messages Using Listen Mode: 1 2 3 1 2 3 Buddy Status Listen Mode can be used for ABC DEF Services 1. With the handset on-hook, p
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S Se el l D De el l D Co irn ef c e tr o e rn ie cs e Answering a Call Services Menu Using the Handset: Call Lists Incoming calls may be ignored ABC DEF Messages Pick up the handset. 1 2 3 1 2 3 by pressing the Reject soft key or Buddy Status ABC DEF Do Not Disturb during ringing. Note that GHI JKL MNO Using Listen Mode: My Status 4 5 6 4 5 6 Do Not Disturb stays active when the GHI JKL MNO call is dropped and will remain so Press the Answer soft key or the line key PQRS TUV WXYZ Redial 7
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Sel Sel Del Del Directories Menu Directories Menu Services Messages ABC DEF General Key Use Services Messages 1 2 3 1 2 3 Conference Do Not Disturb ABC DEF ABC DEF To na 1 vig 2ate through menus and to enter data, these are useful tips: 3 1 2 3 GHI JKL MNO Conference Do Not Disturb Transfer 4 5 6 ABC DEF 4 5 6 GHI JKL MNO GHI JKL MNO 4. To enter text using the dial pad, Transfer 4 5 6 4 5 6 S Se el l PQRS TUV WXYZ 1. Use and or the Redial 7 8 9 Hold GHI JKL MNO 7 8 9 press the number keys
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Transferring a Call 1. During a call, press the Trnsfr soft 3. Press the Trnsfr soft key again or key (the active call is placed on hang up to complete the transfer. hold). This can be done as soon as the 2. Dial the number to which you want ringback sound is heard or you can to transfer the call or use the arrow wait until the third party answers keys to access speed dial numbers and talk to them before completing or the missed call list, or use the the transfer. Press the Split sof
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Call Forwarding You can configure your phone so that all incoming calls are forwarded to another Call forwarding is not available on shared party (known as static forwarding). You lines. can also forward calls while the phone is This feature is local to the phone, and may ringing (known as dynamic forwarding). be overridden by call server settings. For more information, contact your system All incoming calls can be forwarded to administrator. another party while Do Not Disturb is enable
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S Se el l Volume Adjustment To conform to regulatory requir- Press the volume keys to adjust receiver ments, handset and headset volume volume during a call. Pressing these keys in will return to a preset level after each D De el l C Do irn ef c e tr o e rn ie cs e idle state adjusts the ringer volume. call. Hands-free volume settings will be maintained across calls. Services S Se el l Menu Call Lists ABC DEF Messages 1 2 3 Do Not Disturb 1 2 3 Buddy Status D De el l ABC DEF C Do irn ef c
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S Se el l S Se el l Display Contrast D De el l C Do irn ef c e tr o e rn ie cs e To adjust the contrast on the display to a D De el l comfortable level: C Do irn ef c e tr o e rn ie cs e Services Menu 1. Press . Select Settings fol- 3. Press the Ok or Cancel soft keys to Services Call Lists lowed by Basic, Contrast. accept or cancel changes. ABC DEF Menu Messages 2. Press the Up or Down soft keys (or 4. Press or the Exit soft key 1 2 3 1 2 3 Call Lists Buddy Status volume keys) to increase
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Contact List In addition to a directory of missed, placed, or received calls, the phone can store a local directory of 200 or more contacts*. You can add, delete, edit, dial, or search for any contact in this list through just a few key strokes. S Se el l *Limit depends on Server configuration. Contact your system administrator for full details. D De el l C Do irn ef c e tr o e rn ie cs e To add or edit a contact: Services 4. Enter the Contact number. This Menu 1. Press , select Featur
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Speed Dial S Se el l Pre-assigned numbers can be associated with speed dial entries for rapid automated dialing. Speed Dial entries are consecutively placed next to assigned line keys on the phone. When a new entry is added to the Contact List, it is automatically assigned the next available D De el l D Co irn ef c e tr o e rn ie cs e speed dial index. To change a Speed Dial assignment: Services Menu 1. Press , select Features and soft keys. Call Lists Contact List. Scroll to the desired
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Multiple Call Appearances Each line on the phone can be configured to have one or more call appearances. More than one call appearance is useful if there is an active call and an incoming call arrives on the same line. In the example shown, there is in an outbound call with Bob Smith. The second figure shows an incoming call from Jim Green. To answer this incoming call, put the original call on Hold or press the key to access the new call. Soft key labels will be updated on the d
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Voice Mail Received messages will be indicated by a A stutter dial tone in place of normal dial flashing Message Waiting Indicator LED tone is used to indicate that one or more on the front of the phone and optionally a S Se el l voice messages are waiting at the message visual notification on the display. center. Individual line indicators reflect voice messages left on that line (useful if mul- D De el l D Co irn ef c e tr o e rn ie cs e tiple lines are in use). To listen to voice messages
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Phone Reboot Periodically, the phone may require a user reboot. Reasons for this include accepting a S Se el l new configuration or new software. Menu ABC DEF There are two ways to reboot the phone: 1 2 3 Do Not Disturb GHI JKL MNO ► Simultaneously press and hold the Do D De el l 4 5 6 Redial D Co irn ef c e tr o e rn ie cs e Not Disturb, Hold, and Volume keys PQRS TUV WXYZ 7 8 9 (highlighted in the figure) for more Hold OPER Services than 3 seconds 0 * ► Press Menu and select Settings, Ca
