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®
SoundPoint IP 300/301 SIP
USER GUIDE
User Guide
®
SoundPoint IP 300/301 SIP 1.5.x
March 24, 2005
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Contents Introduction ............................................... 1 Parts List ................................................... 1 ® Installing SoundPoint IP 300/301 SIP .......... 2 Connecting Network and Power Source ................................2 Connecting the Handset and Optional Headset ....................3 Attaching the Base .................................................................3 Features .................................................... 4 Key Descriptions ........
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Voice Mail ............................................................................15 Distinctive Ringing / Call Treatment .....................................15 Phone Reboot ......................................................................16 Optional Features ..................................... 16 Text Messaging ....................................................................16 Presence / Status / Buddy Lists ...........................................17 Troubleshooting ........
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Introduction ® Thank you for choosing the SoundPoint network is prepared for configuring your ® IP 300/301 SIP. This unit provides busi- SoundPoint IP 300/301 SIP phone or ness telephony features and functions consult the Administrator Guide Sound- ® ® such as Multiple Call Appearances, Call Point /SoundStation IP SIP for more Hold, Transfer, and Conference over information. As well, be sure to read the an IP network. In this User Guide you Parts List and the Safety Notices section will
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® Installing SoundPoint IP 300/301 SIP ® This section provides basic installation The SoundPoint IP 300/301 SIP User instructions and information for obtaining Guide includes regulatory compliance the best performance with the Sound- information that your system administrator ® Point IP 300/301 SIP phone. If you re- should review and can also be found at: quire additional information or assistance www.polycom.com with your new phone, please contact your system administrator. Connecting Ne
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Connecting the Handset and Optional Headset 1. Connect the short straight end of the phone cord to the handset and the corresponding longer (Optional) straight end of the cord to the handset jack on the back of the phone. 2. Connect the headset (optional accessory) to the headset jack on the back of the phone. For information on headsets, please visit www.polycom.com and choose the Support link. Attaching the Base 1. Place all cords in the recessed area 2. Align the two protrusions on th
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Features Line/Speed Dial Keys Use these keys to activate up to two lines or one line and a speed dial that can be assigned to your Soft Keys phone. The screen will display labels for these keys, to Display Control Keys identify their context-sensi- Use the arrow keys to scroll tive functions. through the displayed information. Menu ABC DEF 1 2 3 Do Not Disturb Feature Keys GHI JKL MNO 4 5 6 Access important features using Headset Redial PQRS TUV WXYZ these keys. Microphone Mute 7 8 9 H
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Key Descriptions Feature Key Description S Se el l S Se el l Mutes audio transmission locally during calls. Sel Sel Allows users to place and receive calls through an optionally con- D De ell Directories D De ell nected headset. Sel Directories Sel Sel Sel Services Line or Speed Dial keys. Del Services Del Directories Menu Menu Call Lists Scrolls through menu options. Del Del Call Lists ABC DEF D De ell Directories Services Messages ABC DEF Directories 1 2 3 Sel Messages Sel 1 2 3 Conference 1 2
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® Using SoundPoint IP 300/301 SIP Placing a Call Using the Handset: 1. To obtain dial tone, pick up the handset. S Se el l 2. Dial the desired number, During a call, users can alternate between handset or headset modes OR by pressing the key, or picking † D De el l Dial by SIP URL or IP address: C Do irn ef c e tr o e rn ie cs e up the handset. Sel Sel • After obtaining dial tone press Name Services • Enter URL or IP (press * for “.” and # Menu for “@”) Call Lists ABC DEF • Press Send to c
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S Se el l D De el l D Co irn ef c e tr o e rn ie cs e Answering a Call Services Menu Using the Handset: Call Lists Incoming calls may be ignored ABC DEF Messages Pick up the handset. 1 2 3 1 2 3 by pressing the Reject soft key or Buddy Status ABC DEF Do Not Disturb during ringing. GHI JKL MNO Using Listen Mode: My Status 4 5 6 4 5 6 GHI JKL MNO Press the Answer soft key or the line key PQRS TUV WXYZ Redial 7 8 9 H Ho ol ld d S Se el l 7 8 9 ( ). PQRS TUV WXYZ OPER 0 # Using the Headset: 0 * O
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Sel Sel Del Del Directories Menu Directories Menu Services Messages ABC DEF General Key Use Services Messages 1 2 3 1 2 3 Conference Do Not Disturb ABC DEF ABC DEF 1 2 3 1 2 3 GHI JKL MNO To navigate through menus and to enter data, these are useful tips: Conference Do Not Disturb Transfer 4 5 6 ABC DEF 4 5 6 GHI JKL MNO GHI JKL MNO 4. To enter text using the dial pad, Transfer 4 5 6 4 5 6 S Se el l PQRS TUV WXYZ 1. Use and or the Redial 7 8 9 Hold GHI JKL MNO 7 8 9 press the number keys o
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Call Timer Call progress on an active call is monitored S Se el l through a local call timer. This is visible within the active call window on the display. S Se el l D De el l D Co irn ef c e tr o e rn ie cs e Ending a Call Services Press the EndCall soft key. Menu Replace the handset, or press if in D De el l Call Lists C Do irn ef c e tr o e rn ie cs e OR Headset Mode. ABC DEF Messages 1 2 3 1 2 3 Buddy Status ABC DEF Services Do Not Disturb GHI JKL MNO Menu My Status 4 5 6 4 5 6 Redial C
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S Se el l D De el l D Co irn ef c e tr o e rn ie cs e Services S Se el l Menu Call Lists ABC DEF Messages 1 2 3 1 2 3 Do Not Disturb Buddy Status D De el l ABC DEF C Do irn ef c e tr o e rn ie cs e Do Not Disturb Press to prevent the phone from (Optional) If multiple lines are in use, Do GHI JKL MNO My Status 4 5 6 ringing on incoming calls. A flashing icon 4 5 6 Not Disturb can be set on a line-by-line Services GHI JKL MNO and text on the display indicates that Do Not basis. Contact your
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S Se el l S Se el l Display Contrast D De el l D Co irn ef c e tr o e rn ie cs e To adjust the contrast on the display to a D De el l comfortable level: C Do irn ef c e tr o e rn ie cs e Services Menu 1. Press . Select Settings fol- 3. Press the Ok or Cancel soft keys to Services Call Lists lowed by Basic, Contrast. accept or cancel changes. ABC DEF Menu Messages 2. Press the Up or Down soft keys (or 4. Press or the Exit soft key 1 2 3 1 2 3 Call Lists Buddy Status volume keys) to increase
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Contact List S Se el l In addition to a directory of missed, placed, or received calls, the phone can store a local directory of 200 or more contacts*. Users can add, delete, edit, dial, or search for any contact in this list through just a few key strok D De el l es. D Co irn ef c e tr o e rn ie cs e To add or edit a contact: Services 4. Enter the Contact number. This Menu 1. Press , select Features is a required field and it must be Call Lists and Contact List. ABC DEF unique (not alr
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S Se el l Speed Dial Pre-assigned numbers can be associated with speed dial entries for rapid automated dialing. If a line key is unassigned to a line, it can act as a speed dial key for the first speed dial entry. Other speed dial D De el l D Co irn ef c e tr o e rn ie cs e entries can be viewed from the idle display by pressing . To assign John to a Speed Dial entry: Services Menu 1. Press , select Features and 4. Press Save to confirm or Cancel to Call Lists Contact List. abandon the cha
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Multiple Call Appearances Each line on the phone can be configured to have one or more call appearances. More than one call appearance is useful if there is an active call and an incoming call arrives on the same line. In the example shown, there is in an outbound call with Bob Smith. The second diagram shows an incoming call from Jim Green. To answer this incoming call, put the original call on Hold or press the key to access the new call. Soft key labels will be updated on the d
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Voice Mail Received messages will be indicated by a A stutter dial tone in place of normal dial flashing Message Waiting Indicator LED tone is used to indicate that one or more S Se el l on the front of the phone and optionally a voice messages are waiting at the message visual notification on the display. center. Individual line indicators reflect voice messages left on that line (useful if mul- D De el l D Co irn ef c e tr o e rn ie cs e tiple lines are in use). Services To listen to voice me
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Phone Reboot Periodically, the phone may require a user reboot. Reasons for this include accepting a S Se el l new configuration or new software. Menu ABC DEF There are two ways to reboot the phone: 1 2 3 Do Not Disturb GHI JKL MNO ► Simultaneously press and hold the Do D De el l 4 5 6 Redial D Co irn ef c e tr o e rn ie cs e Not Disturb, Hold, and Volume keys PQRS TUV WXYZ 7 8 9 (highlighted in the diagram) for more Hold OPER Services than 3 seconds 0 * ► Press Menu and select Settings, Ca
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S Se el l D De el l D Co irn ef c e tr o e rn ie cs e Services To send a text message: Menu 1. Press and select Fea- 5. Press the Select soft key to choose Call Lists tures, Messages, Instant Messages. from various pre-scripted short ABC DEF Messages 2. (Optional) If multiple lines are in messages. 1 2 3 1 2 3 Buddy Status use, first select from which line to OR ABC DEF Do Not Disturb GHI JKL MNO send the message. Press Edit to compose a custom My Status 4 5 6 4 5 6 3. Press the New soft
