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IP Office
5420/2420 Phone User Guide
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Issue 6d (15 September 2005)
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Table of Contents The Telephone............................................................................................................................ 4 Overview..................................................................................................................................................... 4 Call Appearance Keys ................................................................................................................................ 6 Call Appearance Keys Ico
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Table Of Contents EU24 Expansion Module ......................................................................................................... 28 EU24 Overview......................................................................................................................................... 28 Connection ............................................................................................................................................... 29 Using the EU24 Expansion Module....
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The Telephone Overview This guide covers the use of the Avaya 5420 and 2420 phones on Avaya IP Office. Both phones are similar, however the 5420 is only supported on the IP Office whereas the 2420 is supported on a range of Avaya phone systems. 5420/2420 Phone User Guide Page 4 IP Office Issue 6d (15th September 2005)
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The Telephone 1. Display, Call Appearance and Feature buttons: Call Appearance Keys allow the user to handle multiple calls and the display shows call information. Details on system features (allocated by your System Administrator) can also be displayed. 2. Message lamp: Lit when the user has voicemail messages. Can also be set to flash when the phone is ringing. 3. Previous/Next Page: Move through the different pages of the call handling, speed dials and call log screens. Also used
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2420user Call Appearance Keys Normally, the first page of the main call handling screen contains three keys set as 'call appearance' keys. These are allocated to you by your System Administrator and are indicated as a=, b= and c=. Your System Administrator can change a call appearance key with: • A Bridged Appearance A bridged appearance key matches the status and operation of the Call Appearance Key on a pre-defined colleague’s telephone. Hence, you can pick-up, make and receive cal
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The Telephone Call Appearance Keys Icons The icons displayed against the Call Appearance/Feature Keys allow you to determine the status (for example, on Hold) of each call. Icons also indicate whether a feature has been activated for a particular button. • Incoming Call: A symbol next to a call appearance key indicates an incoming call. Pressing the adjacent key answers the call and puts any other current call on hold. • Connected: A symbol next to a call appearance key indicates t
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Basic Call Handling Features Answer a Call When a call arrives at your phone, you hear a ringing tone and a blinking bell icon appears on the associated call appearance. To answer an incoming call Do one of the following: • If you are not active on another call, answer the call using your handset, headset, or speakerphone (see Speakerphone). • If you are active on a call already, place the active call on hold (Hold), and then answer the incoming call. • If the call appearance for th
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Basic Call Handling Features Clearing a Call To clear an established call either: 1. Replace the handset or 2. Press Drop. You will hear dial tone, unless you are in ‘call center mode’ of working when you will then hear silence. Headset Working When a headset is to be used, it must be plugged in to the headset socket on the base of the phone. To activate the headset and switch off the handset, press Headset. The lamp beside the button is illuminated when headset working is activa
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2420user Speakerphone The two-way built-in speakerphone allows you to make and answer calls without lifting your handset. Keep in mind that two-way speakerphones may not operate satisfactorily in every environment (such as in very noisy locations). To make or answer a call without lifting the handset, or to use the speakerphone with any feature 1. Press Speaker. The LED beside the button illuminates. 2. Make or answer the call, or access the selected feature. and buttons. 3. Adjust
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Basic Call Handling Features Mute During an active call, the Mute feature prevents the party with whom you are speaking from hearing you. This feature is most commonly used in conjunction with the Speakerphone, but can be used to hold an off-line conversation at any time during a call. Preventing the other person on the line from hearing you: 1. Press Mute. The other party cannot hear you. The indicator next to the Mute button lights when Mute is active. 2. To reinstate two-way conversa
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2420user Transfer The Transfer feature allows you to transfer a call from your telephone to another extension or outside number. To transfer the current call to another extension: 1. With a call in progress, press Transfer or Hold. 2. When you hear dial tone, dial the number to which the call is to be transferred. 3. Do one of the following: • To transfer the call without announcing it, either hang up or press Transfer again. The transfer is complete. If the transferred call is not
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Basic Call Handling Features Conference The Conference feature allows you to conference other parties (including yourself) into a call. Notes: 1. The number of parties allowed in a conference is controlled by your telephone system. 2. Two Call Appearance keys are required for the conference feature. To add another party to a call: 1. Press Conference 2. Dial the number of the person you want to add to the call. 3. Wait for an answer. If the called party does not answer or does not
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Using Speed Dials Overview of Speed Dials The phone can store up to 104 personal speed dials. The list of these speed dials is accessed by pressing SpDial. If SpDial is not shown, press Exit top exit the current screen. • The speed dial list is sorted alphabetically. • Press and to move between pages. • Press the appropriate letter key to move direct to the first page with a matching name. • Press the or next to an entry to call the associated number. • Use the key options
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Using Speed Dials Deleting a Speed Dial 1. Press SpDial. If SpDial is not shown, press to exit the current screen. 2. Press Delete. 3. Select the speed dial entry you want to delete. Press and to display different pages of speed dials or key the first letter of the required name to jump to the page with a matching entry. 4. When the required entry is displayed, press the adjacent or key. A request for confirmation will appear. 5. Press Yes to delete the entry or Cancel to e
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2420user Adding a New Speed Dial 1. Press SpDial. If SpDial is not shown, press to exit the current screen. Press Add. If a message stating that the speed dial list is full appears, you must first delete an existing entry before adding any new entry. See Deleting a Speed Dial. • You can switch between Name and Number entry by pressing the key next to the item you want to edit. The options also change accordingly. 2. With Name selected, begin entering text using the telephone keypa
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Using the Call Log Overview of the Call Log The phone maintains a call log, accessed by pressing Log. This log can store up to 100 entries. These can be a combination of incoming answered calls, incoming unanswered calls and outgoing calls You can select which types of calls are included in the log. You can also use call log entries to make return calls or convert the entry into a speed dial for future use. • WARNING: Calls that are made using pin codes and other information will ap
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2420user Using The Call Log You can make calls directly from the call log. Whilst in the call log you can still make a call by going off- hook, pressing Speaker and dialing a new call. Similarly, you can still receive calls and handle them using the dial pad key functions. Viewing the Call Log 1. Press Log. If Log is not shown press any soft key 2. At default, Missed calls are displayed first. You can select from InAns or Outgo. Alternatively, press More and select All to display al
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Using the Call Log Deleting a Call Log Entry 1. Press Log. If Log is not shown press any soft key 2. At default, Missed calls are displayed first. You can select from InAns or Outgo. Alternatively, press More and select All to display all three options. To return to Missed or InAns or Outg, press Back and make your selection. 3. Press and to display different pages of log entries. 4. When you locate the entry you want to call, press the or key next to the entry. 5. Press Delete.
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Changing Options Changing Ringer Options The IP Office uses 'distinctive ringing' for different types of calls - a repeated single ring for internal calls, a repeated double ring for external calls and a single ring followed by two short rings for ringback calls. These options are fixed by the IP Office. The phone's own menus allow its ringer sound to be personalized so you can recognize it from other ringing phones. To change the ringer sound: You can choose from among eight differ
