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™
Blackwire C510-
M/C520-M
USB Corded Headset
User Guide
TM
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Contents Welcome 3 System Requirements 3 Need More Help? 3 What's in the package 4 Basics 5 Wearing Your Headset 6 Fit Headset 6 Daily Use 7 Connect PC and Call 7 Incoming/Outgoing Calls 7 Adjust Your Headset Volume 8 Mute a Call 8 Optional Plantronics Spokes software 9 Plantronics Control Panel 9 Applications tab 9 Preferences tab 10 About tab 10 Plantronics Update Manager 11 Troubleshooting 12 Headset 12 Microsoft Lync/Office Communicator usage 13 Smart Sensors 13 2
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Welcome Congratulations on purchasing your new Plantronics product. This guide contains instructions for setting up and using your Blackwire C510-M/C520-M headset. Please refer to the safety instructions in the quick start guide for important product safety information prior to installation or use of the product. System Requirements Computer ® ® ® ® • Supported Operating Systems: Windows 7, Windows 8, Windows XP , Windows Vista ® • Processor: 400 MHz Pentium processor or equivalent (Minimum); 1
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What's in the package Blackwire C510M Headset with inline Blackwire C520M Headset with inline controller (monaural) controller (stereo) Carrying case 4
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Basics Headset inline control icons Function Answer/End button Incoming call Answers or ends a call Flashes green On a call Solid green Volume up button Increases the listening volume Volume down button Decreases the listening volume Mute/Unmute button Solid red when muted Mutes/unmutes the headset microphone ™ Smart Sensor technology Sensors detect whether or not you are wearing the headset. Sensors are located in the speaker capsule on the microphone boom side. Smart Sensor Feature Function
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Wearing Your Headset 1 Slide the headband until it fits comfortably over both ears. Fit Headset 2 If still too tight, stretch the headband for better comfort. 3 For optimal voice clarity, bend the boom and place the microphone close to mouth. 6
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Daily Use 1 Ensure Microsoft Lync is running on your PC. Connect PC and Call 2 Connect the headset into the USB port of the computer. The headset will automatically power on. 3 Check your Audio Settings. Confirm the speaker and microphone settings for your PC softphone are set to Plantronics C510/C520. • PC Audio Setup for Windows 7 and Windows 8 Go to Control Panel -> Sound -> Playback tab, and set the Plantronics C510/C520 device as the Default Communications Device. • PC Audio Setup for W
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Adjust Your Headset Volume Listening Volume 1 Press the volume up button ( ) on the headset inline control to increase listening volume. 2 Press the volume down button ( ) on the headset inline control to decrease listening volume. 1 During a call, press the mute button on the headset inline control to mute the microphone. Mute a Call When mute is on, the mute LED is solid red (you will still be able to hear the caller). 2 To turn mute off, press the mute button again. 8
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Optional Plantronics Spokes software Optional Plantronics Spokes software must be downloaded to access the Plantronics Control Panel. Install Spokes software by visiting plantronics.com/software and click on the download button. To start this utility, click Start > Programs > Plantronics > Plantronics Control Panel. Plantronics Control Panel The Applications tab displays the status of Plantronics support for various applications such as Applications tab softphones and media players. 9
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Allows you to set preferences for: Preferences tab • Media player Modify call action: Pause, Play, Mute or Do Nothing • General use • Lync presence based on wearing state When headset is put on, or removed set presence to: Available, Busy, Do not disturb, Be right back or Offline About tab Provides online access to the user guide and support and displays your headset system's information. 10
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Plantronics Update Manager Using Plantronics Update Manager, you can download new software and firmware versions when they are available. To change settings such as checking for updates manually or automatically or to install new updates, go to the Start menu > Programs > Plantronics > Plantronics Update Manager. Check for Updates Automatically Select the box "Check for Updates Automatically" and you will be notified automatically when new software and firmware updates are available. Check for U
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Troubleshooting Headset I cannot hear caller. Listening volume is too low. Press the volume up button on the headset. The USB headset is not set as the default audio device. Use the audio settings in your sound control panel/preferences to select your headset as the default audio device. For Windows XP systems • Go to Control Panel > Sounds and Audio Devices > Audio tab. • Select your headset as the "Sound playback" default device. For Windows Vista and Windows 7 systems • Go to Control Panel >
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For Windows Vista and Windows 7 systems • Go to Control Panel > Sound > Recording tab. • Highlight your device choice, select the Set Default button and click OK. For Mac OS X • Choose Apple menu > System Preferences and click Sound. • Click Output, and then select “Internal Speakers” or your device choice. When a PC goes into standby or hibernation, the USB headset no My headset stops responding to longer is powered on. Be sure your PC is in an active state. button presses. Microsoft Lync/Offic
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NEED MORE HELP? www.plantronics.com/support Plantronics, Inc. Plantronics BV 345 Encinal Street South Point Building C Santa Cruz, CA 95060 Scorpius 140 United States 2132 LR Hoofddorp Netherlands © 2013 Plantronics, Inc. All rights reserved. Plantronics, the logo design, and Blackwire are trademarks or registered trademarks of Plantronics, Inc. All other trademarks are the property of their respective owners. Apple, iTunes and Mac are trademarks of Apple Inc., registered in the U.S. and other
