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177620-006.book Page i Thursday, March 14, 2002 3:16 PM
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Troubleshooting Guide
Compaq Evo Desktop Family
Compaq Evo Workstation Family
Document Part Number: 177620-006
May 2002
This guide provides helpful hints and solutions for troubleshooting
the above products as well as scenarios for possible hardware and
software problems.
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177620-006.book Page ii Thursday, March 14, 2002 3:16 PM © 2002 Compaq Information Technologies Group, L.P. Compaq, the Compaq logo and Evo are trademarks of Compaq Information Technologies Group, L.P. in the U.S. and/or other countries. Microsoft, MS-DOS, Windows, Windows NT, and Windows XP are trademarks of Microsoft Corporation in the U.S. and/or other countries. All other product names mentioned herein may be trademarks of their respective companies. Compaq shall not be liable for tech
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177620-006.book Page iii Thursday, March 14, 2002 3:16 PM Contents 1 Computer Diagnostic Features Compaq Diagnostics for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1 Installing Compaq Diagnostics for Windows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3 Using Categories in Compaq Diagnostics for Windows . . . . . . . . . . . . . . . . . . . . 1–4 Running Diagnostic Tests in Compaq Diagnostics for Windows . . . . . . . . . . . .
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177620-006.book Page iv Thursday, March 14, 2002 3:16 PM Contents A Post Error Messages POST Numeric Codes and Text Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–1 POST Diagnostic Keyboard LEDs, Front Panel LEDs and Audible Codes . . . . . . . . A–14 B Password Security and Resetting CMOS Resetting the Password Jumper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–2 Clearing and Resetting the CMOS . . . . . . . . . . .
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177620-006.book Page 1 Thursday, March 14, 2002 3:16 PM 1 Computer Diagnostic Features Compaq Diagnostics for Windows The Compaq Diagnostics for Windows (DFW) utility is a component of Intelligent Manageability that allows you to view information about the hardware and software configuration of your computer while running Microsoft Windows (Microsoft Windows 98, Microsoft Windows Me, Microsoft Windows 2000, Microsoft Windows NT 4.0, and Microsoft Windows XP). It also allows you to perfo
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177620-006.book Page 2 Thursday, March 14, 2002 3:16 PM Computer Diagnostic Features Menu Bar—File, Categories, Navigation, Level, Tab, Help At the top of the Compaq Diagnostics for Windows screen is the Menu Bar consisting of six pull-down menus: ■ File—Save As, Print, Printer Setup, Exit ■ Categories—See the list of categories in the following section ■ Navigation—Previous Category (F5), Next Category (F6) ■ Level—Less (F7), More (F8) ■ Tab—Overview, Test, Statu
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177620-006.book Page 3 Thursday, March 14, 2002 3:16 PM Computer Diagnostic Features Tabs—Overview, Test, Status, Log, Error Below the ToolBar are five tabs: ■ Overview—The Overview window displays general overview information about the computer. This is the window that is displayed when you first start the utility. The left side of the window shows hardware information, and the right side of the window shows software information. ■ Test—The Test window allows you to choose various parts
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177620-006.book Page 4 Thursday, March 14, 2002 3:16 PM Computer Diagnostic Features 3. Click Next to install Compaq Diagnostics for Windows. 4. After the program has finished installing, you may be prompted to restart the computer, or it may automatically restart. If prompted, click Finish to restart the computer or Cancel to exit the program. You must restart the computer to complete the installation of Compaq Diagnostics for Windows. If you want to upgrade an existing version of Compaq
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177620-006.book Page 5 Thursday, March 14, 2002 3:16 PM Computer Diagnostic Features To print the information, click File, then select Print. Select one of ✎ the following options: Detailed Report (All Categories), Summary Report (All Categories), or Current Category. Click OK to print the report you selected. To save the information, click File, then select Save As. Select one of ✎ the following options: Detailed Report (All Categories), Summary Report (All Categories), or Current Categ
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177620-006.book Page 6 Thursday, March 14, 2002 3:16 PM Computer Diagnostic Features 3. Select one of the following options: ❏ Quick Test—Runs a quick, general test on each device. Requires no user intervention if Unattended Mode is selected. ❏ Complete Test—Runs maximum testing of each device. The user can select Interactive Mode or Unattended Mode. ❏ Custom Test—Runs only the tests you select. To select specific devices or tests, find the device in the list, then select the check box be
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177620-006.book Page 7 Thursday, March 14, 2002 3:16 PM Computer Diagnostic Features Compaq Configuration Record Utility Compaq Configuration Record Utility is a windows-based information-gathering tool similar to other Compaq management tools. It gathers critical hardware and software information from various computer subsystems to give a complete view of your desktop or workstation. Configuration Record Utility provides a means for automatically identifying and comparing configuration
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177620-006.book Page 8 Thursday, March 14, 2002 3:16 PM Computer Diagnostic Features The Compaq Configuration Record Utility has two view options: ✎ Show Changed Items Only and Show All. The default view is Show Changed Items Only, therefore all the text is displayed in the color red since it shows only the differences. Switching to Show All displays the complete, comprehensive view of the system. The Compaq Configuration Record Utility is part of Compaq ✎ Diagnostics for Windows. Whenev
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177620-006.book Page 9 Thursday, March 14, 2002 3:16 PM Computer Diagnostic Features The Compaq Remote Diagnostics Enabling Agent provides a Web browser interface to Compaq Diagnostics for Windows. This enables remote control of the diagnostics and facilitates easy transfer of computer information from remote machines to a service provider. The Compaq Remote Diagnostics Enabling Agent captures hardware configuration and provides the ability to perform tests remotely to diagnose computer
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177620-006.book Page 10 Thursday, March 14, 2002 3:16 PM Computer Diagnostic Features Protecting Your Software To protect software from loss or damage, you should keep a backup copy of all system software, applications, and related files stored on the hard drive. See the operating system or backup utility documentation for instructions on making backup copies of data files. Restoring Your Software The operating system and software can be restored to its original state as when you purchase
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177620-006.book Page 1 Thursday, March 14, 2002 3:16 PM 2 Troubleshooting Without Diagnostics This guide provides information on how to identify and correct minor disk, graphics, memory, and software problems. It also explains many of the messages that may be displayed on the screen, including specific error messages that may appear during the Power-On Self-Test (POST) at startup. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text m
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177620-006.book Page 2 Thursday, March 14, 2002 3:16 PM Troubleshooting Without Diagnostics Helpful Hints If you encounter some minor problems with your computer, monitor, or software, see the following list of general suggestions before taking further action: ■ Check that the computer and monitor are plugged into a working electrical outlet. ■ Check to see that the computer is turned on and the green power light is on. ■ Check to see that the monitor is turned on and the green monitor l
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177620-006.book Page 3 Thursday, March 14, 2002 3:16 PM Troubleshooting Without Diagnostics Solving General Problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact your Compaq authorized dealer or reseller. Solving General Problems Problem Cause Solution Computer won’t Computer is not Connect to an external power turn on. c
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177620-006.book Page 4 Thursday, March 14, 2002 3:16 PM Troubleshooting Without Diagnostics Solving General Problems (Continued) Problem Cause Solution Computer date and RTC (real-time clock) First, reset the date and time under time display is battery may need to be Control Panel (Computer Setup incorrect. replaced. Battery life is can also be used to update the approximately 3–5 years. RTC date and time). If the problem persists, replace the RTC battery. See the Hardware Reference Guid
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177620-006.book Page 5 Thursday, March 14, 2002 3:16 PM Troubleshooting Without Diagnostics Solving General Problems (Continued) Problem Cause Solution Computer appears to Network driver is loaded Establish a network connection, or pause periodically. and no network use Computer Setup or Microsoft connection is Windows Device Manager to disable established. the network controller. Cannot remove Smart Cover Lock, Unlock the Smart Cover Lock using computer cover or featured on some Computer
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177620-006.book Page 6 Thursday, March 14, 2002 3:16 PM Troubleshooting Without Diagnostics Solving Power Supply Problems Solving Power Supply Problems Problem Cause Solution Computer won’t turn on Computer is not Connect to an external power (Power LED on front of connected to an source. computer not on). external power source. Cables to the external Ensure that cables connecting the power source are computer to the external power unplugged. source are plugged in properly and the wall ou
