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518-455-317
October 1993
®
PARTNER II
Communications System
Release 3.1
Programming and Use
AT&T—Proprietary
This book contains proprietary information of
AT&T and is not to be disclosed or used except in
accordance with applicable agreements.
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AT&T 518-455-317 Copyright © 1993 AT&T Issue 1 All Rights Reserved October 1993 Printed in U.S.A. Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change. Federal Communications Commission (FCC) Interference Notice This equipment has been tested and found to comply with the limits of a Class A digital device, pursuant to Part 15 of FCC rules. For additional FCC information, see Appendix
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Contents v About This Guide 1-i Overview 1 ■ 1-ii Important Safety Instructions ■ Features and Capabilities 1-1 ■ System Components 1-2 ■ Auxiliary Equipment 1-7 2-i 2 Programming 2-1 Overview ■ ■ Hardware Considerations 2-2 ■ Initial System Setup 2-3 ■ 2-5 Changing Settings after Installation ■ Changing Settings to Support PBX or 2-6 Centrex Services ■ System Programming Options 2-7 ■ Using System Programming 2-12 ■ Telephone Programming Options 2-15 ■ Using Telephone Programming 2-18 Learning
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Contents 4-i 4 Using Auxiliary Equipment 4-1 ■ Overview 4-4 ■ Answering Machines 4-8 ■ Call Reporting Devices (SMDR) 4-11 ■ Credit Card Scanners 4-12 ■ Fax Machines 4-19 ■ Modems 4-21 ■ Night Service with Auxiliary Equipment 4-23 ■ PARTNER Attendant 4-24 Voice Messaging Systems ■ 5-i 5 Feature Reference 6-i 6 Troubleshooting ■ 6-1 When You Need Help ■ 6-1 Power Failure Operation ■ 6-2 Problems with System Phones 6-4 ■ Problems with Standard Phones 6-6 ■ Problems with Combination Extensions 6-7 ■
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Contents C-1 FCC Information C D Speed Dial Form D-1 GL Glossary GL-1 IN Index IN-1 Programming Quick References Inside back cover iii
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About This Guide Purpose This guide is intended for the system manager. It explains what the PARTNER® II Communications System can do, provides instructions for programming and using the system, and tells you how to get the most out of its many features and capabilities. Terminology Throughout this guide, the PARTNER II Communications System is referred to simply as the system and AT&T telephones specifically designed to work with the system are called system phones. You can also use industry-st
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Using Auxiliay Equipment. The system supports a wide variety of ■ auxiliary equipment, including fax machines, modems, voice messaging systems, and call reporting devices. Chapter 4 provides advice on setting up these devices to work effectively with the system. ■ Daily Operation. Depending on how your system is set up, you may need to oversee some of the system’s daily operations. For example, you may need to turn on Night Service at the end of each day before leaving the office. Reference info
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Overview 1 Contents 1-ii Important Safety Instructions 1-1 Features and Capabilities 1-2 System Components ■ Control Unit 1-2 System Modules 1-4 System Capacity 1-4 Telephones ■ 1-5 System Telephones 1-5 1-6 Intercom Autodialers 1-6 Standard Telephones 1-7 Auxiliary Equipment ■ Requirements 1-7 ■ Connecting Standard Devices 1-7 1-i
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Important Safety Instructions WARNING: The following list provides basic safety precautions that should always be followed when using your telephone equipment: Read and understand all instructions. 1. 2. Follow all warnings and instructions marked on the product. 3. Unplug all telephone connections before cleaning. DO NOT use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning. 4. This product should be serviced by (or taken to) a qualified repair center when service or repair wor
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Overview 1 Features and Capabilities The following list provides an overview of the system’s features: ■ Full line of system phones, providing access to multiple lines from a single phone at each extension. ■ Programmable buttons on system phones, providing one-touch access to system features simply by pressing the button. ■ Intuitive operation of basic call handling capabilities including transfer, conference, and hold. ■ Intercom (inside) calling to other system extensions using an Intercom bu
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■ Flexible dialing restrictions and permissions so you can control telephone activity and phone bills. ■ Special hospitality features that let Bed and Breakfast proprietors, for example, regulate phone use in guest rooms and schedule wake up calls for guests. Easy-to-use programming procedures, making it simple for you to ■ manage your system and telephones. System display phones provide feedback during programming. ■ Two system programming extensions, allowing you to program the system from one
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CONTROL UNIT Expansion Primary Carrier Main Circuit Carrier Main Circuit Breaker Breaker 400 206 Modules Modules Expansion Primary Processor Processor Module Module Grounding Screw Outside Line Outside Line Jacks Jacks Power Indicators PAGE Jack (LEDs) SMDR Jack Extension Jacks (206 modules only) MUSIC ON HOLD Volume Adjustment Screw Expansion Cable MUSIC ON HOLD Jack Power Indicators (for RCA phono plug) (LEDs) Optional Devices Optional Devices SYSTEM PHONES (for the control unit) (for extensio
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System Modules The following system modules can be installed in your system: ■ Primary Processor Module provides the software intelligence that controls the system’s features. It has jacks for a music-on-hold audio source, a loudspeaker paging system, and a call reporting (SMDR) device, such as a printer. It also has a green-wire grounding screw to properly ground the control unit. ■ Expansion Processor Module extends the primary processor module’s software capabilities to the lines and extensio
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Telephones System Telephones This guide refers to AT&T telephones specifically designed to work with the system as system phones. These include the MLS-34D, MLS-18D, MLS-12D, MLS-12, MLS-6, and MLC-6 telephones. System phones have several buttons in common: volume control buttons, and the [ Feature ], [ Conf ], [ Transfer ], and [ Hold ] buttons. In addition, each phone has programmable buttons that can be used for outside lines, extension numbers, outside phone numbers, or system features. Outs
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Intercom Autodialers The system phones at extensions 10 and 11 each support up to two MLS-CA24 Call Assistant™ Intercom Autodialers, which provide Auto Dial buttons for all of the extensions in your system (up to 48). Users can program the Auto Dial buttons for either intercom ringing, voice signaling, or manual signaling. (Note that each user can have only one Auto Dial button—either on the system phone or on the autodialer—for another extension in the system.) The Auto Dial buttons allow the u
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Auxiliary Equipment You can connect many types of telecommunications devices to your system without expensive adapters or additional phone lines. Many industy-standard, single-line devices will work with the system regardless of the manufacturer: ■ Touch-tone, rotary, and cordless telephones (such as those you might have in your home) ■ Fax machines ■ Answering machines ■ Modems ■ Credit card scanners There are several other devices that may be compatible with the system. For more information, r
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Programming 2 Contents 2-1 Overview 2-2 Hardware Considerations 2-3 Initial System Setup 2-3 ■ Setting the System Clock 2-3 Assigning Lines ■ 2-4 Customizing Extensions ■ 2-4 ■ Copy Settings 2-5 Changing Settings after Installation 2-5 ■ Changing the System Clock 2-5 ■ Adding New Lines 2-5 Adding New Extensions ■ 2-5 Swapping Extensions ■ Changing Settings to Support PBX or 2-6 Centrex Services 2-6 Recall Setting ■ 2-6 Dialing Restrictions ■ 2-6 Speed Dial and Auto Dial Numbers ■ 2-7 System Prog
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Contents Using System Programming 2-12 ■ The Programming Overlays 2-12 ■ Programming Mode 2-14 ■ Changing Programming Types 2-14 Telephone Programming Options 2-15 ■ Automatic Line Selection 2-15 ■ Extension Name Display 2-15 ■ Line Ringing 2-15 ■ Personal Speed Dialing 2-15 ■ Programming Telephone Buttons 2-15 ■ Programming a Receptionist’s Extension 2-16 Call Handling Options 2-16 Backup Answering Options 2-16 Button Programming 2-17 Using Telephone Programming 2-18 ■ Telephone Models 2-18 ■ U
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Programming 2 Overview After the system hardware is installed, you can customize the system and individual telephones. This chapter explains how to use programming to accomplish that. There are two types of programming: System Programming allows you to customize the system to meet the ■ needs of your business. When the system is first installed, it uses factory settings that reflect the most commonly used options. You can change system settings as needed. You can perform System Programming from
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Hardware Considerations Programming procedures use line and extension numbers. The line number represents the line jack on a 206 or 400 module to which the outside line is connected. Similarly, the extension number represents the extension jack on a 206 module to which the system phone or standard device is connected. For each 206 module, the system assigns two lines and six extensions; for each 400 module, the system assigns four lines. The system numbers lines and extensions consecutively. Fig
