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OfficeServ Operator User Manual
Every effort has been made to eliminate errors and ambiguities in the information contained in this guide.
Any questions concerning information presented here should be directed to SAMSUNG
TELECOMMUNICATIONS AMERICA, 1301 E. Lookout Dr. Richardson, TX. 75082 telephone (972) 761-
7300. SAMSUNG TELECOMMUNICATIONS AMERICA disclaims all liabilities for damages arising from the
erroneous interpretation or use of information presented in this guide.
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Samsung Telecommunications Publication Information SAMSUNG TELECOMMUNICATIONS AMERICA reserves the right without prior notice to revise information in this publication for any reason. SAMSUNG TELECOMMUNICATIONS AMERICA also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant. Copyright 2005 Samsung Telecommunications America All rights reserved. No part of this manual may be reproduced in any form or by
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TABLE OF CONTENTS INTRODUCTION 1 Introduction.......................................................................................................................................... 1 Document Content and Organization.................................................................................................. 1 Conventions......................................................................................................................................... 2 References .................
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DID Inter-Working BLF Group Settings............................................................................................. 24 BLF (Busy Lamp Field) Window ........................................................................................................................25 Searching a BLF Group..................................................................................................................... 26 BLF Group Management.....................................................
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Unhold ............................................................................................................................................... 62 Transfer ............................................................................................................................................. 63 Consultation Transfer ........................................................................................................................ 64 Station Park .................................
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ANNEX B. Importing/Exporting Excel Files 86 Importing Data in an Excel File Format Into a Phone Book..........................................................................86 Exporting Phone Book Data to an Excel File....................................................................................................90 ABBREVIATION 92 SOFTWARE LICENSE AGREEMENT & LIMITED WARRANTY 93
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INTRODUCTION Introduction This manual describes the functions of the OfficeServ Operator, that include installation, service settings, and operations. Document Content and Organization This document consists of five chapters and two annexes as follows: CHAPTER 1. Introduction This chapter provides an overview of the OfficeServ Operator and describes its functions and system requirements. CHAPTER 2. OfficeServ Operator Installation This chapter describes preparations before the OfficeSer
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ANNEX B. Importing/Exporting Excel Files This chapter describes Method of importing Excel data into a phone book. Method of exporting phone book data into an Excel file. Conventions The following special paragraphs are used in this document to point out information that must be read. This information may be set-off from the surrounding text, but is always preceded by a bold title in capital letters. CHECKPOINT Provides the operator with checkpoints for stable system operation. NOTE
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CHAPTER 1. Introduction to the OfficeServ Operator OfficeServ Operator The OfficeServ Operator is a Windows based operator console for the Samsung iDCS 100/500 R2 products. It provides a complete call control facility for operators and reception staff within the company, and provides an easy to use and intuitive interface for handling calls. Multiple operators can be installed in a single node enterprise and individual operators can manage the whole telephone system or individual work
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Overview Introduction to the OfficeServ Operator The OfficeServ Operator is a PC-based console, which is a telephony application that interfaces with the iDCS 100/500 R2 systems. Once the operator receives a request for call operation from the iDCS system the operator connects or transfers the call using the OfficeServ Operator. For instance, when a caller dials a business phone, the operator answers the call, and transfers it to the requested number through the iDCS system. The Offic
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System Requirements The PC where the OfficeServ Operator will be installed should meet the requirements below: Category Specifications Windows 2000 Series(Professional, Server, and Advanced Operating System Server), Windows XP Professional Pentium 4 / 1.6 GHz or higher Processor(CPU) (A dual Pentium processor is recommended for the system with more than 300 devices.) Memory 512 MBytes or higher Monitor Resolution 1024×768 or higher Network Interface Card 100/10 Base-T Functions of t
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Display of the OfficeServ System Information Direct Inward Dialing (DID), Calling Line Identification Presentation(CLIP), station groups, speed dial numbers, and the Direct Trunk/Direct Station (DT/DS) button information of an operator station, which are set in the OfficeServ system, are displayed. The DID information is displayed in the DID list. The station groups, speed dial numbers, and DT/DS information are displayed in the BLF list. Online Support and Message Exchange The
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CHAPTER 2. OfficeServ Operator Installation Preparations Before Installation Preparations before installing the OfficeServ Operator are described below: OfficeServ Licensing To operate the OfficeServ Operator, an available license should be registered to OfficeServ Link. The license number is granted by the reseller of the OfficeServ Operator or a Samsung reseller and should be entered into the PC that operates the OfficeServ Link. If any license number is not registered, the OfficeServ
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Procedures for Installing the OfficeServ Operator Follow the steps below to set up the OfficeServ Operator: 1 Double-click the execution file of OfficeServ Operator installation CD, or downloaded OfficeServOperator.exe to see the installation screen below: 2 Click [Next>]. 3 Read the Software License Agreement from the window below carefully, and click [Yes]: 8
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4 Select the destination folder for the OfficeServ Operator installation, and click [Next>]. By default, the folder for the program installation is ‘C:\..\Samsung Electronics\OfficeServ Operator’. If the user wants to install the program in another folder, click [Browse...] to select a folder. 5 Enter the name of the program folder (e.g. OfficeServ Operator) in the window below, and click [Next>]. 9
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6 Once the window below appears, click [Edit...] to modify the information about phone numbers or modem options: The window that displays phone numbers and modem options depends on the user’s operating system. 7 Once the window below appears, fill out each field and click [OK]. 10
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Parameter Description Allows the user to select the country that is using the OfficeServ General Operator. Allows the user to enter an area code except for ‘0’. Area Code Rules The user must enter the numbers set in the iDCS 100/500 R2 system. Calling Card Select one of tone dialing and pulse dialing. 8 Once the window below appears, enter the IP address of the OfficeServ Link in [Server IP Address] and click [OK]. If an invalid IP address is entered, the OfficeServ Operator will no
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9 Click [Finish] from the window below to terminate the OfficeServ Operator setup. Once the OfficeServ Operator setup is completed, a shortcut icon for the OfficeServ Operator is created on the desktop of the PC. 12
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CHAPTER 3. OfficeServ Operator Description This chapter describes the menus and windows of OfficeServ Operator. OfficeServ Operator Menus The OfficeServ Operator menus include File, Call, Tools, View, and Help. File: Allows the user to start or exit the OfficeServ Operator application. Call: Allows the user to make a call. Tools: Allows the user to use message functions through the OfficeServ Link or create a phone book by using an Excel file, retrieve the call log, or set the option
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Operator, the window that allows the user to set a station number during initialization appears as shown below: 2 Select an extension number to be used from the OfficeServ Operator and click [OK]. Initialization Process The initialization process means that the OfficeServ Operator downloads the NOTE data required to operate the OfficeServ Operator from the iDCS system through the OfficeServ Link. It takes 1 to 5 minutes to download the data depending on the system configuration. Mai
