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® ®
Polycom Halo 1.0 Upgraded
Solutions User’s Guide
1.0.0 | September 2012 | 3725-71352-001/A
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Trademark Information ® ® Polycom , Halo , and the names and marks associated with Polycom's products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners. Patent Information The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent applications held by Polycom, Inc. Contact Polycom Support To co
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About this Guide The Polycom Halo 1.0 Upgraded Solutions User’s Guide introduces you to the ® ® Polycom Halo 1.0 Upgraded Solution systems. This guide explains how to ® use the Polycom Touch Control, describes what you can expect to see on the displays during meetings in the Polycom Halo 1.0 Upgraded Room, and provides general guidelines for conducting successful meetings. This guide is intended for all users of the Polycom Halo 1.0 Upgraded Room equipped with Polycom endpoints. For quick
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Contents Contents 1 Introducing the Polycom Halo 1.0 Upgraded Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 The Polycom Halo Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1 Getting Help from the Polycom Halo Concierge . . . . . . . . . . . . . . . . . 1–3 2 Using the Polycom Touch Control . . . . . . . . . . . . . . . . . . . . 2-1 Powering the Polycom Touch Control On and Off . . . . . . . . . . . . . . . . . . 2–2 Accessing the Home Screen
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Contents Audio Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2 Document Camera Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3 Common Connectivity Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3 Connecting to Polycom Halo 1.0 Upgraded Rooms . . . . . . . . . . . . . . 4–4 5 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1 Halo
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List of Figures List of Figures Figure 1-1 Polycom Halo Collaboration Studio 65” . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Figure 1-2 Polycom Halo 1.0 Upgraded Room Equipment . . . . . . . . . . . . . . . . . 1-2 Figure 2-1 Home Screen Page One . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 Figure 2-2 Home Screen Page Two . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3 Figure 2-3 Home Screen Page Three . . . . . .
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1 Introducing the Polycom Halo 1.0 Upgraded Room The Polycom Halo 1.0 Upgraded Rooms facilitate face-to-face meetings between people located at different sites. The design and placement of the Halo 1.0 UHR video equipment, coupled with Polycom’s superb audio, will enable you to pick up minute facial expressions and gestures and clearly hear every bit of conversation. Before long, the extraordinary realism will make you feel as if your colleagues were sitting across the table from you rathe
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Introducing the Polycom Halo 1.0 Upgraded Room Figure 1-1 Polycom Halo Collaboration Studio 65” Figure 1-2 shows an example of a fully furnished six-seat Polycom Halo 1.0 Upgraded Room Upper display Overhead camera Lower displays VGA cable Audio cable Microphone Polycom Touch Control Power and LAN Figure 1-2 Polycom Halo 1.0 Upgraded Room Equipment 1–2
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Introducing the Polycom Halo 1.0 Upgraded Room Do not clean or repair any of the displays or other Polycom Halo 1.0 UHR furnishings. Improper cleaning or repair could cause damage. Special cleaners and procedures are required for most items. Please notify the local Polycom Halo 1.0 UHR administrator about any items needing maintenance. Getting Help from the Polycom Halo Concierge If any problems or questions arise, you have instant access to the Polycom Halo Concierge. With a simple pres
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2 Using the Polycom Touch Control The Polycom Touch Control is your interface to the Polycom Halo 1.0 Upgraded Solutions experience. It enables you to place video and audio calls, adjust the volume, show content, select options, and hang up calls. The Polycom Touch Control is located on the table within easy reach of the center seats at the table. To use the Polycom Touch Control: • Touch the Polycom Touch Control screen to select an item. • Drag your finger across the screen to scroll. • To
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Using the Polycom Touch Control Powering the Polycom Touch Control On and Off The Polycom Touch Control goes to sleep after two minutes of inactivity. >> Touch the screen to wake up the control panel. Accessing the Home Screen The first screen you see on the Polycom Touch Control is the first page of the Home screen. Each of the three Home screens contains three launcher buttons. Drag your finger across the screen to view the other buttons. From page one of the Home screen, you can: • Touch
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Using the Polycom Touch Control From page two of the Home screen, you can: •Touch Audio to mute or adjust the volume of the audio at your site. •Touch System to display system information for all codecs including: — IP address, model, software version, and system name — Transmit/receive call speed and format statistics — Software version for the System Controller paired with the Polycom Touch Control Figure 2-2 Home Screen Page Two Depending on your Polycom Halo 1.0 UHR configuration, some
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Using the Polycom Touch Control Figure 2-3 Home Screen Page Three Understanding the Polycom Touch Control Indicators When you are in a call, the Call screen appears. Figure 2-4 Call Screen (In a Call) From the Call screen, you can complete these tasks: • Touch the Mute/Unmute button to mute or unmute your microphones. • Touch the Volume slider to adjust the volume at your site. • Touch Hang up to end the call. • Touch Keypad to send DTMF tones. 2–4
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Using the Polycom Touch Control • Touch Show Content to select, start showing, or stop showing content. Note that the background color of the Call screen will change when you are in a call and receiving content. • Touch Help Desk to get help from the Polycom Halo Concierge. • Touch Participants to get more information about the participants in the call. • If you navigate away from the Call screen during a call, you can return to it at any time by touching the green Back to the Call button. F
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Using the Polycom Touch Control Calling by Entering a Name or Number To call by entering a name or number: 1 From the Home screen, touch Place a Call. The Keypad screen appears. Figure 2-6 Keypad Screen (Not in a Call) 2 Using the keypad, enter the video or phone number, IP address, or E.164 extension for the site. 3 To dial by name or to enter letters: —Touch Keyboard The alphanumeric keyboard appears. Figure 2-7 Alphanumeric Keyboard Screen (Not in a Call) 2–6
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Using the Polycom Touch Control 4 If you make a mistake while dialing, touch Backspace. 5Touch Call to place the call. Calling from the Directory If you are registered with a directory server, you can browse or search for a site to call. To call from the directory: 1 From the Home screen, touch Search the Directory. Alternatively, from the Home screen, touch Place a Call, and then touch Directory. The Directory screen appears. Figure 2-8 Directory Screen 2 Do one of the following: — Scr
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Using the Polycom Touch Control Ending a Call To end a call: 1 From the Call screen, touch Hang Up. You will receive a message that the call has ended. 2 Touch OK. With audio calls, if the person on the telephone hangs up first, you still need to end the call by touching Hang Up, just as you would hang up a telephone receiver in a regular phone call. Adjusting the Volume This section describes how to adjust the sound you hear at your site, how to change the volume on the Polycom Touch Contro
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Using the Polycom Touch Control Muting the Microphones You can mute the microphones if you do not want the far site to hear you. To mute or unmute the microphones: 1 From the Home screen, touch Audio. The Audio screen appears. 2 Touch Mute or Unmute to control your microphones. When you are in a call, mute controls are available on the Call screen and in the top right corner of other screens. Getting Help This section lists the error messages that you may receive on the Polycom Touch Con
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Using the Polycom Touch Control Calling the Polycom Halo Concierge When you experience technical difficulties or have a question about your Polycom Halo 1.0 Upgraded Room, you can call the Polycom Halo Concierge via the Help Desk function on your Polycom Touch Control. The Help Desk number is configured for the Polycom Halo Concierge. If your Help Desk button is not working, contact the concierge via email or phone. To call the Polycom Halo Concierge via the Polycom Touch Control: 1 Do one
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Using the Polycom Touch Control To contact the Polycom Halo Concierge directly: For direct access to the Polycom Halo Concierge, please call one of the following numbers: • US Toll Free: 1-877-715-2121 • Outside the US (toll charges may apply): +1-281-518-6259 You can also contact the Polycom Halo Concierge via email at haloconcierge@polycom.com. 2–11
