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PCS-G50
PCS-G70
Video Communication System
Frequently Asked Questions (FAQ)
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CONFIDENTIAL The material in this manual consists of information that is the property of Sony Electronics Inc. and is intended for use by the purchasers of the equipment described in this manual. Sony Electronics Inc. expressly prohibits the duplication of any portion of this manual or the use thereof for any purpose other than the operation or maintenance of the equipment described in this manual without the express written permission of Sony Electronics Inc. The software described herein may a
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Table of Contents Sales FAQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 When were PCS-G50/G70 systems released? . . . . . . . . . . . . . . . . . . . . . . . . . . .1 What is the pricing? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Where can I buy PCS-G50/G70? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Where can I see a product demo? . . . . . . . . . . . . . . . . .
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Does PCS-G50/G70 support SIP? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Does PCS-G50/G70 support SCCP (Cisco Skinny Client Control Protocol)? . . . . . . .5 What is the control API for the PCS-G50/G70 system. . . . . . . . . . . . . . . . . . . . . .6 How do I use the IR repeater? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Where do I connect the IR receiver? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 How
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How many displays can I connect to PCS-G50/G70? . . . . . . . . . . . . . . . . . . . . .10 Can I change the source video from 5-monitor output? . . . . . . . . . . . . . . . . . . .10 Can I view far site video and PC data together on a single screen? . . . . . . . . . . .10 Operation FAQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 How do I edit Phonebook data on the PC? . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 Where can I get a list
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PCS-G50 and PCS-G70 Video Communication Systems SALES FAQ Q. When were PCS-G50/G70 systems released? A. PCS-G70N (camera bundle model) was released in October 2004. The model was then changed to PCS-G70S (codec only) and released in February 2005. PCS-G50 (camera and microphone bundle model) was released in June 2005. Q. What is the pricing? A. PCS-G70S MSRP is $8,200. PCS-G50 MSRP is $5,800. IP and ISDN multipoint software are optional accessories and are each priced at MSRP $2,100. Othe
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PCS-G50 and PCS-G70 Video Communication Systems PRODUCT SUPPORT FAQ Q. Who can I contact for product support? A. Call Sony’s Product Operation Support Center (POSC) at: 800-883-6817 Option 2, 3 Hours of operation: Monday–Friday 8:30am–8:00pm EST Email: bis.product.support@am.sony.com Q. What kinds of Service Programs are available for PCS-G50/G70? A. The standard warranty is one year parts and one year labor. Sony offers three different types of extended warranty: SupportNET OnsitePLUS DepotPLU
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PCS-G50 and PCS-G70 Video Communication Systems GENERAL PRODUCT FAQ Q. Does PCS-G50/G70 include microphones and cameras? A. PCS-G50 is bundled with a camera and microphone and contains the following components: Communication terminal, camera unit, remote commander, AC power adaptor, tabletop microphone, and cables. PCS-G70S is a codec only model (without a camera and microphone) and contains the following components: Communication terminal, remote commander, AC power adaptor, and cables.
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PCS-G50 and PCS-G70 Video Communication Systems Q. Can I make calls to other brands of equipment? A. Yes. Sony supports open standards for visual communications and participates in the ITU and other standards-setting bodies. All the equipment is designed and tested for compliance with approved video standards, such as ITU-T H.264 and H.239 dual stream. Refer to the software release notes for a list of equipment interoperability. The release notes are available from: http://www.sony.com/video
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PCS-G50 and PCS-G70 Video Communication Systems Q. Does PCS-G50/G70 support ISDN PRI I/F? A. Yes, both PCS-G50 and G70 support ISDN PRI I/F (E1:2 Mbps, T1:1.5 Mbps) in addition to ISDN BRI (384 Kbps or 768 Kbps) I/F. Q. What port numbers are used for PCS-G50/G70? A. Point-to-point connection: TCP:1720, TCP:2253-2255, UDP:49152-49159 Multipoint connection: TCP:1720, TCP:2253-2263, UDP:49152-49239 Refer to the operating instructions (Appendix—Specifications) for details. Q. What port numbers a
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PCS-G50 and PCS-G70 Video Communication Systems Q. What is the control API for the PCS-G50/G70 system. A. Download the control API from: http://www.sony.com/videoconference You can control the system from a touch panel controller (such as Crestron, AMX) via RS-232C or Telnet. Q. How do I use the IR repeater? A. Use the IR repeater to power on the Sony TV and change video input to Video-1. Select IR repeater mode in the general setup menu (Mode1 or Mode2 for NTSC TVs). You can also use the IR
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PCS-G50 and PCS-G70 Video Communication Systems Q. What is the furthest distance that the camera can be installed from the codec unit? A. The Sony camera cable can be extended to a maximum of 10m (32.8 ft). Sony offers optional camera cables of 7m (22.9 ft) (PCSA- CG70C7M) and extension cables of a maximum of 10m (32.8 ft) (PCSA-CG70 and PCSA-CTG70). Q. Does the system support 16:9 3CCD cameras? A. Yes. Both PCS-G50 and PCS-G70 support the BRC-300 camera, which can be switched between 4:3 n
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PCS-G50 and PCS-G70 Video Communication Systems Q. Can the camera be inverted? A. No. PCSA-CG70 and PCSA-CTG70 cannot be inverted; however, EVI-D70 and BRC-300 can be mounted inverted. Q. How do I change the target of the camera control (Far/Near)? A. Press and hold the FAR/NEAR button on the remote commander, and PCS-G50/G70 changes the target of the camera control (Far/ Near). DSB FAQ Q. How long is the PCSA-DSB1S (XGA + Video Dual Stream) cable? A. A maximum length of 10m (32.8ft). You can
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PCS-G50 and PCS-G70 Video Communication Systems Q. Does the PCS-G50/G70 support H.239 dual stream standard? A. Yes, both PCS-G50 and PCS-G70 support H.239 standard and can send dual stream data (video and XGA presentation) together during the conference. In addition, PCS-G70 supports dual video (main video and sub video) between PCS-G70 systems. MCU FAQ Q. How many sites can be connected with the built-in multipoint function? A. You can connect up to five remote sites (total of six sites) in
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PCS-G50 and PCS-G70 Video Communication Systems MICROPHONE AND MIMIO FAQ Q. How many microphones does PCS-G50/G70 support? A. PCS-G50/G70 supports: Two tabletop microphones (PCS-A1 Omni-directional or PCSA-A3 Uni-directional) Five tabletop microphones when using the optional PCSA-DSB1S (Data Solution Box) 80 units echo-cancelling microphones PCSA-A7P4 to the digital interface on the communication terminal Q. How long is the optional microphone cable? A. PCS-A1: 8m (26.2 ft) PCSA-A3: 8m (26.2
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PCS-G50 and PCS-G70 Video Communication Systems OPERATION FAQ Q. How do I edit Phonebook data on the PC? A. Use Phonebook edit software, which can be downloaded from: http://www.sony.com/videoconference Refer to the operation manual. Q. Where can I get a list of service commands? A. Service Commands are listed in the Release Notes and are available from: http://www.sony.com/videoconference Q. How do I check call status? A. Press 00 on the remote commander during the communication and you will
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PCS-G50 and PCS-G70 Video Communication Systems Q. I hear echo (near audio) from the speaker. A. Connect the audio cable from Audio output, not from Mixed audio output. Mixed audio output is for VCR recording (far + near). Q. I cannot recall the Administrator password. A. You can restore the factory default setting and clear the password from the service menu as follows: 1. Press and hold Menu. 2. Move the focus to the Dial button. 3. Press 7 and 2. 4. Press Clear Setup. CAUTION! This procedur
