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4406D+, 4412D+. 4424D+,
and 4424LD+ Telephones
User’s Guide
Front Panels:
Back Panels:
Programming and Your Telephone
Feature Codes
Call Handling
Displays
Using Features
Programming and
Feature Codes
555-710-127
Comcode 108493370
Issue 2
January 2000
To order additional
4460D+, 4412D+, 4424D+ and 4424LD+
Copyright 2000
Telephone User’s Guides, please call 800-
Avaya Inc.
457-1235
All Rights
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Your Telephone Line In this User Guide, fixed buttons on your telephone are Buttons indicated by a solid red background ( Spkr ). Buttons you label and program are represented by red letters on a white background ( ). CampOn Line buttons are buttons used to make or receive inside or outside calls. Line buttons are labeled differently depending on how your system is configured. For example, you may have line buttons that provide you with direct access to an outside line, Po
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Your Telephone Using To use the speakerphone, press Spkr . the Mute To mute, press . The Speakerphone/ Mute LED flashes Speaker- continuously, indicating that the call has been muted. To phone return to normal operation, press Mute again. The Speaker /Mute LED returns to steady. Use the following guidelines to get the best performance from your speakerphone: Place your telephone at least one foot from any wall. Avoid placing your telephone in a partly enclose
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Your Telephone Tones Dial tone (steady tone) You can make a call. Busy (slow repeating tone) The phone you are calling is busy. Fast busy (fast repeating tone) No lines are available. Error (alternating high-low tones) You dialed or used a feature incorrectly. Confirmation (double break in dial tone followed by steady tone) You used a feature correctly. Callback (5 short beeps) A line or pool you selected, or an extension you called, is busy and the system is putting your call into the
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Call Handling Make a To make an outside call: Line Call 1: Press the button. 2: Do one of the following: Spkr Press . Lift the handset. Use the headset. 9 9 If required, dial the dial-out code, usually . To make an inside call: EXT 1: Press . 2: Do one of the following: Press Spkr . Lift the handset. Use the headset. 3: Dial the extension. Answer a To answer an outside or inside call, do one of the following: Spkr Call Press . Lift the hands
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Call Handling To transfer a call using the dialpad: Transfer 1: Press Trnsfr . a Call EXT The system puts the call on hold and selects an button. 2: Dial the extension or outside number. To cancel or return to the call on hold, press the button next to the flashing Green Light . 3: Announce the call (optional). 4: Hang up. To transfer a call using one-touch manual transfer: Trnsfr 1: Press . 2: Press the programmed AutoDial button. 3: Announce the call (optional)
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Call Handling To place a call on hold: Place a Hold 1: Press the button. Call on 2: To retrieve the call (or conference) on hold, press the line Hold button next to the fast-flashing Green Light (a call you put on hold) or the slow-flashing Green Light (a call put on hold at another extension). When a call is on hold, the telephone beeps once each minute and appears on the display. While connected to the first party: Make a 1: Press Conf . Conference The system puts the call on
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Using Features Use a To use a feature, do one of the following: Press Feature and then select the feature from the display Feature (not for the 4406D+ telephone). Press to move to the next screen of features. Press to return to the previous screen of features. Press Feature and then dial the feature code. Press the line button programmed with the feature. Feature Program To program a button: a Feature 1: Label a button as "Feature." EXT Button 2: Press . 3: Lift the
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Using Features Features that dial numbers automatically may need special Special characters to allow for correct dialing or system response. Characters Hold Inserts 1 5 second pause in the dial sequence. Consecutive pauses are allowed. P appears on the display. Conf Sends switchhook flash. Must be first entry in sequence. F appears on the display. # # Used to signal end of dialing sequence for Auto Dial buttons or to separate grouped digits. The ## appears on the display. Trnsfr Stop. Halt
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Programming and Feature Codes Call Handling Features When Call Waiting is turned on at an extension and you are Call Waiting already on a call, you hear one tone for inside calls or two tones for outside calls when a second call arrives at that extension. To turn on Call Waiting at your extension: lift the handset and 1 1 press . To turn off Call Waiting at your extension: lift the handset and press . 1 1 To pick up a Call Waiting call: hang up and the waiting call ri
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Programming and Feature Codes Call Handling Features (continued) Paging There are two types of paging: Group, where you can broadcast an announcement through the speakerphones of telephones on extensions that are placed into paging groups. Loudspeaker, where you can broadcast an announcement over a loudspeaker connected to the system. Group Paging To broadcast an announcement to a paging group, lift the handset and dial the extension of the paging group. You can also program a button wi
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Programming and Feature Codes Call Handling Features (continued) Pickup Pickup allows you to answer calls that are ringing, parked, or on hold anywhere in the system. There are two types of Pickup: Individual and Group. Use Individual Pickup to pick up a call for one specific extension. Use Group Pickup to answer calls ringing at extensions in your Pickup group. Individual There are three types of Individual Pickup: General, Extension, Pickup and Line. Use Extension to pick up a parked call
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Programming and Feature Codes Covering Calls Features Coverage allows a call ringing at one extension (a sender) to Coverage ring at another extension (a receiver) at the same time, and to be answered at either extension. There are two types of Coverage: Individual and Group. Individual Coverage can be Primary or Secondary Coverage. With Primary and Secondary Coverage, a call not answered at a sender’s extension rings first at the Primary Coverage extension and later, after a ring delay in
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Programming and Feature Codes Covering Calls Features (continued) Direct Voice Direct Voice Mail allows you to place or transfer a call directly to another person s voice mail without ringing that person s Mail telephone. To use with the feature code: To program onto a button: Feature (or )+ # 5 6 + EXT # 0 0 + lift handset + extension number (or + DVM + 5 6 + Auto Dial ). # 0 0 . Use Follow Me to
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Programming and Feature Codes Covering Calls Features (continued) You can cancel Follow Me and Forward from the sending or Canceling receiving telephone. Follow Me If you forward your calls to an outside number, you can cancel and Forward from your extension or from a remote location by using Remote Access. Check with your System Manager. To cancel from the sending telephone: (or ) + Feature # + your extension. 3 3 To cancel from the receiving telephone: To cancel F
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Programming and Feature Codes Dialing Features (continued) Use Auto Dial buttons for one-touch dialing of frequently called Auto Dial telephone numbers. You can program two types of Auto Dial buttons: Inside and Outside. On the 4406D+ telephone, use Personal Speed Dial instead of Auto Dial buttons. EXT To program an Inside Auto Dial button: + lift handset + # 0 0 + AutoDial + + the extension number. 2 2 To program an Outside Auto Dial button: + lift handse
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Programming and Feature Codes Directory and Speed Dialing Features (continued) Personal If you have a 4424LD+ telephone, you can create your own Directory personalized list of names. To add listings: + Directory + Personal Dir + Enter New + Type Menu up to an 11-character name (Select A-F from the display and letters G-Z are shown under the faceplate of your telephone) + Enter + Enter the number using the dialpad + Enter + Respond to the number display prompt + Enter + Exit
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Programming and Feature Codes Directory and Speed Dialing Features (continued) Use Personal Speed Dial on a 4406D+ telephone to program up Personal to 24 numbers that can be dialed by using a two-digit code. Speed Dial To prevent the loss of programming on your buttons, do not use Personal Speed Dial on a 4412D+, 4424D+, or 4424LD+ telephone. To program your Personal Speed Dial numbers, make a list of your telephone numbers/extensions numbered 1 to 24, then: EXT # 0 0 # + lift hand
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Programming and Feature Codes Language Features Language You can change the language on your display screen to English, Canadian French, or Latin American Spanish. Choice To change the language for your display: Feature 1: Press the programmed button. 2: Dial one of the following: 7 9 0 For English: . For Canadian French: 7 9 1 . 7 9 2 For Latin American Spanish: . Privacy Functions Do Not Disturb prevents calls from ringing and prevents paging
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Programming and Feature Codes Programming Functions Inspect Inspect allows you to see information about an incoming call that is ringing, alerting, or on hold or to see what is programmed on a button. To use the Inspect feature, you press the programmed button and then the line button for the incoming call. Inspect To program an Inspect button: EXT + lift handset + # 0 0++ Inspect + . 7 7 8 # 0 0 Ringing Options By using the Personalized Ringing options, you can selec
