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AT&T
®
Communications System
DEFINITY Generic 1 and Generic 3
and System 75
7401 Plus Voice Terminal
User's Guide
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NOTICE While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, AT&T can assume no responsibility for any errors. Changes or corrections to the information contained in this document may be incorporated into future issues. TO ORDER COPIES OF THIS DOCUMENT Contact: AT&T Customer Information Center 2855 North Franklin Road P.O. Box 19901 Indianapolis, Indiana 46219 1-800-432-6600, In Canada: 1 800-255-1242 Order: Document
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Contents 1 Your 7401 Plus Voice Terminal 3 What the Features Do 5 How to Use the Feature Directory 6 How to Use the Features 6 Key Words 6 Handset Tones 6 Special Instructions 7 Troubleshooting 7 Quick Reference Lists 8 Abbreviated Dialing (AD) 9 Answering or Placing a Second Call 10 Automatic Callback 11 Call Forwarding All Calls 11 Call Park 12 Call Pickup 13 Conference 13 Drop 13 Hold Last Number Dialed 14 Leave Word Calling 14 Message 15 Priority Calling 15 Select Ring 16 Send All Calls 16 T
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Your 7401 Plus Voice Terminal The 7401 Plus voice terminal has an innovative design to make it easy to use the ® many features of the AT&T DEFINITY Communications System or System 75. Familiarize yourself with your voice terminal, shown in Figure 1 and explained below. Figure 1. 7401 Plus Voice Terminal Starting at the top of Figure 1 and continuing clockwise: Handset For placing and receiving calls (also known as the receiver). In most cases, you must lift the handset (go off-hook) before you
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A green light which goes on steadily when you press Feature/call activity light [ Feature ]. Also, it flutters when you have an incoming call or when you put a call on hold, and flutters intermittently when you use the Select Ring feature. This jack is for connecting a handset to your voice Handset jack terminal. The jack is labeled (on back of voice terminal) A red light which lights steadily when a message has been Message light left for you. A sliding control to adjust the volume of the ringe
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What the Features Do Below is a listing of many commonly used features and a description of how to use them. Note: You will have the Conference, Drop, Hold, Message, Select Ring, and Transfer features. In addition, you may have many of the other features listed here; your System Manager can advise you. Abbreviated Dialing (AD) Allows you to store selected telephone numbers for quick and easy dialing. Each number can be a complete or partial telephone number, an extension number, or a feature or
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Conference Allows you to conference up to 6 parties on a call (including yourself) so that you can conduct a 6-way discussion. Use to set up time-saving conferences, or to spontaneously include an additional party important to a conversation. Note: If you have both an active call and a call on hold, you must terminate one of the calls before you can use Conference. Drop Drops the last party from a conference call. Use when you want to remain connected to the other parties. Hold Puts a call on
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How to Use the Feature Directory The Feature Directory, shown in Figure 2, provides a convenient quick reference list for 12 features which can be accessed by first pressing [ Feature ] and then pressing the corresponding entry number (1-9 and 0) or character (# and *) on the dial pad. For example, to put a call on hold, you would press [ Feature ], then [ # ]. And to set up a conference you would begin by pressing [ Feature ], then [ 8 ]. The green light next to [ Feature ] goes on steadily whe
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How to Use the Features The procedures which follow give short, step-by-step instructions for using each feature. For your convenience, features are listed alphabetically. Key Words You will see these two terms used regularly in the procedures: A number from 1-9 and 0, corresponding to the first 10 entry number entries on the Feature Directory. Each of these numbers is dialed in conjunction with [ Feature ] to access an assigned feature. To press and then release the button under the handset fla
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● To operate a feature, you must have the handset off-hook (removed from the cradle of the voice terminal) unless otherwise noted. Any feature not listed on your Feature Directory can be activated or canceled by dialing a 1-, 2-, or 3-digit feature code. In the blanks provided within the procedures, write in the assigned code numbers. As you operate the features assigned to your voice terminal, keep in mind the following general rules. ● Follow carefully all the steps listed in the procedure for
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Abbreviated Dialing (AD) To program/reprogram an 1 On a separate sheet of paper, jot down the outside AD entry on your Feature numbers, extensions, and/or feature codes you want Directory to store as AD entries Note: Each AD entry will hold one complete phone Note: AD entry must first number or feature code. be assigned to your directory by your System [dial tone] 2 Pick up handset Manager. 3 Dial Program code [dial tone] Press [ Feature ], then the entry number for the AD 4 [dial tone] entry yo
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[confirmation tone] then [dial tone] 7 Press [ # ] Note: Repeat Steps 5-7 if you want to program additional items on the same list. Hang up and begin again at Step 1 if you want to program items on another personal list. 8 Hang up ● Record the personal list item on the Abbreviated Dialing list in the back of this booklet. 1 Dial appropriate List code: To place a call from a list (personal, system, group, ● List 1 or enhanced) ● [dial tone] List 2 ● List 3 or Press [ Feature ], then the appropria
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Complete second call or put it on hold 1 To return to first call 2 Flash the switchhook ● First call is reconnected Note: By repeatedly using hold, you can toggle back and forth between calls. [dial tone] 1 Press [ Feature ], then [ 9 ] To put first call on hold and place a second call ● First call is put on hold Note: Pressing [ Feature ], and [ 9 ] instead of [ # ] gives you the dial tone needed to place the second call. 2 Dial second call 1 Press [ Feature ], then [ # ] To put second call on
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Press [ Feature ], then the Automatic Callback entry 1 To cancel Automatic [dial tone] number again Callback Call Forwarding All Calls 1 Press [ Feature ], then the Call Forward entry number To temporarily redirect all calls to an extension or or Dial Call Forward code outside number of your [dial tone] choice 2 Dial extension or number where calls will be sent [confirmation tone] Note: Some voice terminals have restrictions on where calls can be forwarded (see your System Manager). 3 Hang up N
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1 Press [ Feature ], then the Call Park entry number To return to a call parked [confirmation tone] at your extension or Dial Answer Back code [dial tone] 2 Dial your own extension number [confirmation tone] ● You are reconnected to call 1 Dial Answer Back code To retrieve a call parked [dial tone] at another extension 2 Dial extension where call is parked [confirmation tone] ● You are connected to call Note: If you receive intercept tone, parked call has been disconnected or retrieved by someon
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✔ Conference 1 Press [ Feature ], then [ 8 ] [dial tone] To add another party to a call (for a total of up to ● Present call is put on hold 6 parties) 2 Dial number of new party and wait for answer Note: You can privately discuss the call with the new party at this time; if no answer or busy, flash the switchhook to return to held call. 3 Press [ Feature ], then [ 8 ] again ● All parties now connected ● Repeat Steps 1-3 for additional conference connections 1 To drop a party Ask party to hang up
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Last Number Dialed To automatically redial 1 Press [ Feature ], then the Last Dialed entry number the last number you or Dial Last Number Dialed code dialed Note: The redialed number can be an outside number (up to 24 digits), an extension, or a trunk or feature code. Leave Word Calling To leave a message after 1 Press [ Feature ], then the Leave Word Calling dialing an extension entry number [confirmation tone] (when your call is not ● Message light goes on at called voice terminal answered, yo
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Message ✔ 1 See your System Manager for instructions regarding To retrieve a message when your Message light your local message retrieval procedures is on Priority Calling 1 Press [ Feature ], then the Priority Calling To place a priority call entry number (3-burst ring) or Dial Priority Calling code [dial tone] 2 Dial the extension 1 To change a regular call Press [ Feature ], then the Priority Calling into a priority call (when entry number you hear a busy or call 2 Wait for called party to an
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Select Ring To select a personalized 1 Press [ Feature ], then [ * ] (leave handset on cradle) ring pattern ● Green light flutters intermittently ● Voice terminal plays current ring pattern 2 Adjust the ringer volume with the sliding ringer control on back of voice terminal if desired 3 Press [ * ] again to hear the next ring pattern Note: There are 8 different patterns; cycle repeats after the last pattern. 4 Press [ Feature ] when you hear the desired ring pattern ● Your new ring is set; selec
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Transfer ✔ 1 To send present call to Press [ Feature ], then [ 9 ] [dial tone] another extension or ● Present call placed on hold outside number 2 Dial number that call is to be transferred to [ringback tone] ● Remain on line and announce call; if number dialed is busy or unanswered, return to held call by flashing the switchhook 3 Press [ Feature ], then [ 9 ] again ● Call sent to dialed extension or number Note: Only calls from another extension can be sent to an outside number; you cannot tra
