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DEFINITY® Communications System
Generic 1 and Generic 3 and System 75
8520T Voice Terminal User's Guide
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NOTICE While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, AT&T can assume no responsibility for any errors. Changes or corrections to the information contained in this document may be incorporated into future issues. TO ORDER COPIES OF THIS DOCUMENT Contact: AT&T Customer Information Center 2855 North Franklin Road P.O. Box 19901 Indianapolis, IN 46219 1 800 432-6600, In Canada: 1 800-255-1242 Document No. AT&T 55
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Contents 1 Your ISDN 8520T Voice/Data Terminal 5 What the Features Do 5 Fixed (Button) Features 6 Display and Softkey Features 8 Switch Features 9 The Fixed (Button) Features 10 The Display and Softkey Features 11 How to Use the Switch Features 11 Special Instructions 11 Conventions Used in This Section 12 Quick Reference Lists (At the Back of This Guide) 12 Switch Feature Procedures 13 Abbreviated Dialing 14 Automatic Callback 15 Call Forwarding All Calls 15 Call Park Call Pickup 16 Leave Word
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Your ISDN 8520T Voice/Data Terminal Before you begin using your ISDN 8520T voice/data terminal, familiarize yourself with the voice/data terminal features, lights, jacks, and other components available to you. To help you do this, Figures 1 and 2 show you the top and bottom views of the 8520T voice/data terminal. 4 Display control buttons Handset 10 Softkeys Display Telephone number card 20 Call appearance/ feature buttons and designation card Message light Volume control button Mute button Dial
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The 8520T voice/data terminal components pictured in Figure 1, the top view, are described below and on the next two pages. For your convenience, they are listed alphabetically. These 20 buttons are devoted either to handling Call appearance/feature buttons incoming and outgoing calls (call appearances) and are labeled with the exchange (numbers) and extension number or they can be used as feature buttons to access voice features such as Call Forward or Send All Calls; these are labeled with the
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Mute button For turning off (and then back on again) the microphone of the handset or the speakerphone so the other person on the call cannot hear you. Redial button For automatically redialing the last number you dialed from the dial pad. Softkeys The 10 unlabeled buttons located on both sides of the display (5 buttons on each side) correspond to words on the display screen. Softkeys are used along with display control keys to access or create a personal Directory of frequently-called numbers,
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The various components which appear on the bottom of the 8520T voice/data terminal are shown in Figure 2 and explained below. Used for connecting an external speakerphone, a Adjunct jack headset adaptor, or other adjunct equipment. The jack is labeled “ADJUNCT.” WARNING: Do not insert the handset cord into the “ADJUNCT” jack. It will cause equipment damage. Used for connecting the handset cord to your voice/data Handset jack . terminal. The jack is labeled Used for connecting the line cord to yo
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What the Features Do Here are brief descriptions of the features which you can use with an ISDN 8520T voice/data terminal connected to a DEFINITY Communications System Generic 1 or Generic 3. The following descriptions include what each one does and how you might want to use it. The features in this section are divided into three main categories: Fixed (Button) Features, Display and Softkey Features, and Switch Features. Only procedures for the last type, Switch Features, are provided in this gu
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Your Message light goes on to let you know that a caller has left Message Retrieval a message. Follow your System’s message retrieval procedures to get your message. Mute Turns off the microphone associated with the handset or the speakerphone, whichever is currently active. Use when you want to confer with someone in the room with you, but you do not want the other party on the call to hear your conversation. (You are still able to hear the person on the call.) Redial (Last Number Dialed) Autom
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Data Indicator Set your display so you receive confirmation whenever an active data call is in progress. Directory Used to create, view, edit, or call entries in your personal directory. This directory can include up to 144 extensions or outside numbers and the names of the associated party. Once your Directory is set up, you can delete entries and search for entries already entered. Numbers in your Directory can be arranged in alphabetical order, in user-defined groups, or both. Use [ Dir ] to
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Switch Features Abbreviated Dialing Allows you to store selected telephone numbers for quick and easy dialing. Each number can be a complete or partial telephone number, an extension number, or a trunk or feature code. There are four possible types of lists—personal, group, system, and enhanced—and you can have a total of three out of the four possible lists (see your system manager for details). Numbers on a personal list are programmable by you; numbers on all other lists are programmable only
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The Fixed (Button) Features For procedures for all of the Fixed (Button) Features described in What the Features Do (such as Conference, Drop, Hold, and Transfer), refer to the DEFINITY Communications System ISDN 8520T Voice/Data Terminal User’s Manual, 555-021-758, shipped in the box with the voice/data terminal. You can also order the user’s manual from the Customer Information Center (CIC) in Indianapolis, IN. The address and telephone number of CIC appear in the front of this user’s guide. 9
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The Display and Softkey Features For procedures for all of the Display and Softkey Features described in What the Features Do (such as Call Log, Directory, and Self-Test), refer to the DEFINITY Communications System ISDN 8520T Voice/Data Terminal User’s Manual, 555-021-758. This manual is shipped in the box with the voice/data terminal. You can also order the user’s manual from the Customer Information Center (CIC) in Indianapolis, IN. The address and telephone number of CIC appear in the front
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How to Use the Switch Features Since your 8520T voice/data terminal is connected to a DEFINITY Communications System Generic 1 or Generic 3, you may be able to use some of the features listed in this section. Check with your system manager to see which of these features have been assigned to your voice/data terminal. Special Instructions Before you use the procedures for the first time, read the general directions below for using the many features of DEFINITY Generic 1 and Generic 3. Your system
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Each of these boxes represents a button that has a [ Feature ] feature assigned to it. The button is labeled with the feature name. The tone that appears in brackets after a step [handset tone] indicates what you should hear from your handset (or the speakerphone, if appropriate) after successfully performing that step. For a list of tones and their meanings, see the section titled Tones and Their Meanings. Quick Reference Lists (At the Back of This Guide) At the end of this booklet is a set of
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Abbreviated Dialing ■ To program or reprogram 1 On a separate sheet of paper, jot down the outside an outside number, numbers, extensions, and/or feature codes you want extension, or feature code to program as items on your personal list(s) into a personal list Note: Each telephone number or feature code is stored as a separate list item. 2 Pick up handset [dial tone] 3 Dial Abbreviated Dialing Program code [dial tone] 4 Dial personal list number (1, 2, or 3) 5 Dial list item (1, 2, 3...) [dial
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■ Automatic Callback 1 Press [ Auto Callback ] during call attempt To automatically place [confirmation dial tone] another call to an extension that was busy ● Green light goes on steadily until call is or did not answer completed or canceled 2 Hang up ● You will receive a 3-burst priority ring when the extension you attempted to call is available Note: After you activate Automatic Callback, the system monitors the called extension. That extension becomes available after the called party complet
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■ Call Forwarding All Calls To temporarily redirect 1 Press [ Call Forward ] all calls to an extension or Dial Call Forward code [dial tone] or outside number Note: If you have console permission, you may next of your choice dial extension number whose calls are to be forwarded. 2 Dial extension or number where calls will be sent [confirmation tone] Note: Some voice/data terminals may have restrictions on where calls can be forwarded (see your system manager). 3 Hang up Note: If you are still by
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Press [ Call Park ] To return to a call parked 1 or Dial Answer Back code at your extension and then your extension number ● You are connected to call [dial tone] 1 Dial Answer Back code To retrieve parked call from any extension 2 Dial extension where call is parked [confirmation tone] Note: If you receive intercept tone, parked call has been disconnected or retrieved by someone else. ■ Call Pickup 1 Press [ Call Pickup ] To answer a call to a or Dial Call Pickup code member of your pickup gr
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■ Leave Word Calling 1 Press [ LWC ] before hanging up your handset To leave a message after [confirmation tone] dialing an extension (when your call is not Message light goes on at called voice/data ● answered, you hear terminal coverage or busy tone, or Note: If reorder tone is heard, message is not you have been put on stored; try again. hold) 1 To leave a message Press [ LWC ] without ringing an or Dial Leave Word Calling code [dial tone] extension 2 Dial the extension [confirmation tone] ●
