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Telecommunications Division
TOSHIBA
Digital Business Telephone Solutions
Standard Telephone
User Guide
Issue 2
November 2001
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© Copyright 2001 Publication Information Toshiba Information Systems (UK) Ltd. Toshiba Information Systems (UK) Ltd. reserves the right to change any Telecommunications Division of this information including, but not limited to, product characteristics and operating specifications, without prior notice. All rights reserved. No part of this manual, covered by the copyrights hereon, may be reproduced in any form or by any means—graphic, It is intended that the information contained within th
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Contents Introduction Organisation ...................................................................................................................................iii Action/Response ......................................................................................................................... v Related Documents/Media .............................................................................................................. v Chapter 1 Features Before You Begin .................
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Contents Call Pickup .................................................................................................................................... 16 Pick up Calls to a Group ........................................................................................................... 16 Call Transfer with Camp-on .......................................................................................................... 17 Exchange Line Queuing ................................................
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Introduction This guide provides instructions for operating a standard tone or rotary dial telephone for Strata CT Systems. Organisation This guide is divided as follows: Chapter 1 – Features provides descriptions and operating procedures for all of the features available with standard telephones. Chapter 2 – Using the Toshiba Stratagy Voice Mail Systems explains how to set up your telephone to forward calls to a Toshiba Voice Processing System and to retrieve recorded messages left by c
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Organisation Introduction Conventions Conventions Description Elaborates specific items or references other information. Within Note some tables, general notes apply to the entire table and numbered notes apply to specific items. Important! Calls attention to important instructions or information. Advises you that hardware, software applications, or data could be CAUTION! damaged if the instructions are not followed closely. WARNING! Alerts you when the given task could cause personal injury
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Introduction Related Documents/Media Action/Response The left column gives you The right column gives the immediate response to your action. This column also includes additional notes and comments. single or numbered steps that you need to perform a procedure. These steps apply to both mouse or keyboard use. Related Documents/Media Note Some documents listed here may appear in different versions on the CD-ROM or in print. To find the most current version, check the version/date in the Publ
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Related Documents/Media Introduction Strata CT ACD Agent User Guide describes the ACD agent feature operation along with step- by-step procedures for using features. Strata CT ACD Supervisor Guide provides instruction on how to use the ACD supervisor features. Strata Technical Library CD-ROM enables you to view, print, navigate and search publications for Strata DK40 and Strata CT digital business telephone systems. It also includes Strata CT ACD Documentation, including the ACD Agent G
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Features 1 This chapter explains how to use the features on your standard tone or rotary dial telephone. There is a Quick Reference section for basic telephone use, followed by the features in alphabetical order. Before You Begin Your telephone may not have all of the features mentioned in this guide. See your System Administrator to find out which features and codes apply to your telephone. If your telephone has a rotary dial, dial 44 when a procedure requires that you dial #. For example, t
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Before You Begin Features ➤ To Flash the hookswitch ➤ While on a call, flash You hear dial tone after flashing the hookswitch. Some (press) the hookswitch telephones may have a special button which flashes the down about 1/2 second, hookswitch. then release it. Note The hookswitch is located in the handset cradle of your telephone. Some Exchange line features, such as conferencing or behind PBX operation require “flashing the Exchange line,” to then dial the PBX feature access code or exte
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Features Quick Reference Quick Reference Making an Internal Call 1. Lift the handset. You hear internal dial tone. 2. Dial the desired station number. Making an Outside Call 1. Lift the handset. You hear internal dial tone. 2. Enter an Exchange line number See Table 1 on page 36. access code. You hear dial tone after entering the access code. 3. Dial the desired telephone number. Making an Outside Call Using ISDN If your Strata CT telephone system has Integrated Services Digital Networking (IS
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Account Code Calls Features 4. Press ## to enable the system to dial the call ...or to enter a subaddress, press #, enter the subaddress, then press #. Answering Calls ➤ When your telephone rings, The internal ring pattern is one second ON, three seconds OFF—for incoming outside calls. lift the handset and speak. You are connected to the calling party. Account Code Calls Account Codes are used for a variety of reasons, including billing, call tracking, and line restriction applications. The
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Features Account Code Calls Emergency Override of Forced Account Code Dialling Requirements Forced Account Code requirements can be bypassed by three emergency numbers, including 999. See your system administrator for these numbers: 1) 999 2) 3) Verified Account Codes Some Strata CT systems verify the numbers entered when you enter Forced or Voluntary Account Codes. These are called Verified Account Codes. Voluntary Account Codes Voluntary Account Codes are optional and can be entered anytim
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Automatic Callback (ACB) Features 4. Dial a telephone number if you entered the code after accessing the Exchange line ...or resume talking or hang up if you entered the code during the call. Automatic Callback (ACB) After reaching a busy station or a station with the Do Not Disturb (DND) mode set, you can set Automatic Callback (ACB) to have the system call you back when the called station is no longer busy or in the DND mode. Automatic Callback does not apply to outside calls. ➤ To set Au
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Features Attendant Console Calling ➤ To cancel ACB (to busy or DND station) 1. Lift handset. 2. Press #43. 3. Hang up. Attendant Console Calling Up to four attendant consoles can be installed per system. There can be up to three ways to call the attendant console, depending upon system programming. ➤ To call any attendant console ➤ Lift the receiver and The call rings the attendant console’s 0 button. These calls rotate press 0. between the consoles if more than one console is installed. ➤ To
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Call Forward Features Call Forward You can set your station to Call Forward (CF) to another station or voice mail for a variety of conditions, described in Step 2. ➤ To set Call Forward 1. Lift the handset. You hear internal dial tone. 2. Enter a Call Forward You hear confirmation tone. access code: #601 = All Calls Call Forward-All Calls—forwards all calls immediately; your telephone does not ring. #602 = Busy Call Forward-Busy—forwards calls immediately when your telephone is busy or in Do
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Features Call Forward 5. Hang up. Notes You can continue using your phone in the usual manner while Call Forward is in effect. If Call Forward is set: Exchange lines that ring your station exclusively will forward—Exchange lines that ring more than one station will not forward. Exchange line calls transferred to your station will forward. Internal calls will forward. Call \Forward has priority over the hunt feature set in system programming. ➤ To cancel Call Forward 1. Lift the
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Call Forward Features ➤ To set Call Forward-External 1. Store the number that calls Important! Only perform Step 1 the first time Call will be Station Speed Dial Forward-External is set or when you change location. the destination. It is not necessary to store the destination each time; it remains in system memory. The Call Forward destination can be a telephone number over an Exchange line, a station over a tie line, or a station within your Strata CT system. Use the Speed Dial storage p
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Features Call Forward Remote Call Forward—External Destination Change If Call Forward-External mode is set at your station, you can change the forwarding destination from a telephone outside of the system. The destination is normally an external Public Telephone Network Number, but it can also be an internal Directory Number. ➤ To change the destination number 1. Call into the Strata CT You hear ring back tone signal, then internal dial tone for system over an Exchange 10 seconds. Try again
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Call Forward Features 4. Enter the new destination number. You can enter an internal [PDN], or an Exchange or tie line access code + an external telephone number. With some systems, you can dial a line group code instead of an Exchange line number access code (see Table 1 on page 36). You cannot enter the LCR access code 9. Important! Do not press #, since that ends the procedure (see Step 5). Instead, use 44 when entering an Exchange line access code. 5. Press #. You hear a confir
