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TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:33 PM Page i
DESKTOP PHONE SYSTEM
Installation and User Guide
TalkSwitch 48-CVA v3.10
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TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:33 PM Page ii Copyright Information Centrepoint Technologies Inc, Copyright 2004. All Rights Reserved. Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under copyright laws. Information in this user guide is subject to change without notice and does not represent any commitment on the part of Centrepoint Technologies Inc. No part of this user guide may be reproduced or transmitted in
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TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:33 PM Page iii Table of Contents 1.0 Introduction to VoIP How does VoIP work? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .i Does a VoIP call sound like a regular phone call? . . . . . . . . . . . . . . . . . . . . . . . .i If the power goes out, does the VoIP network stay up? . . . . . . . . . . . . . . . . . . . . .ii What happens to VoIP if the IP network fails . . . . . . . . . . . . . . . . . . . . . . . . .
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TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:33 PM Page iv 3.0 Configuring TalkSwitch 3.1 Installing the TalkSwitch Configuration Software . . . . . . . . . . . . . . . . . . . . .15 3.2 Running the TalkSwitch Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16 3.3 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17 3.3.1 System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:33 PM Page v 4.2 In the Office – Making and Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . .80 4.2.1 Making calls from a Local Extension . . . . . . . . . . . . . . . . . . . .80 4.2.2 Receiving calls at a Local Extension . . . . . . . . . . . . . . . . . . . . .80 4.2.3 Placing calls on Hold at a Local Extension . . . . . . . . . . . . . . . .81 4.2.4 Transferring calls . . . . . . . . . . . . . . . . . . . . . . . . .
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TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:33 PM Page i Introduction to VoIP 1 The TalkSwitch 48-CVA is a hybrid PSTN/VoIP phone system. The addition of VoIP to the TalkSwitch product line adds the ability to use a broadband IP connection for voice calls. The TalkSwitch 48-CVA can be used in many different applications. The most popu- lar configurations are multi-branch, teleworker integration and service provider integration. H Ho ow w d do oe es s V Vo oI IP P w wo or rk k? ? V
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TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:33 PM Page ii The G.726 (32Kbps) CODEC is a better quality solution compared to the G.729 CODEC. It does, however, require more bandwidth per call. A G.726 call will typically require 50Kbps bandwidth upstream and 50Kbps bandwidth downstream for each call. The G.711 CODEC provides the best voice quality. The tradeoff is the bandwidth requirement. G.711 calls typically requires up to 100Kbps bandwidth upstream and 100Kbps bandwidth downstre
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TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:33 PM Page iii W Wh ha at t i is s S SI IP P? ? The Session Initiation Protocol (SIP) is a signalling protocol used for establishing sessions in an IP network. A session could be a simple two-way telephone call or it could be a collaborative multi-media conference session. Over the last couple of years, the Voice over IP community has adopted SIP as its pro- tocol of choice for signalling. SIP is an RFC standard (RFC 3261) from the Inter
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TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:33 PM Page iv on the Internet and can only be used for private networks. For example, if you tell someone on the Internet to connect to you using a 192.168.x.x address, it will not work. Instead, you must provide your real/Public IP Address. W Wh ha at t i is s N NA AT T a an nd d h ho ow w d do oe es s i it t a af ff fe ec ct t V Vo oI IP P? ? Network Address Translation (NAT) allows multiple devices to share the same exter- nal IP
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TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:33 PM Page v When you first set up your VoIP device (TalkSwitch 48-CVA, gateway or phone), it will register itself with the TalkSwitch 48-CVA that is configured as the SIP Server so that calls can be directed to your location. When you initiate a VoIP call, your device (TalkSwitch 48-CVA, gateway or phone) will contact the TalkSwitch 48-CVA that is configured as the SIP Server to obtain the contact information for the destination you are t
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TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:33 PM Page vi W Wh ha at t i is s a a p po or rt t n nu um mb be er r? ? In an IP address like 64.26.209.103:5060, the port number is the number after the colon ‘:’. For this example, 5060 is the specified port. Port numbers are required so that a computer or device can support multiple appli- cations or streams of simultaneous data communication. Each stream or application uses a unique port number. You can think of it like mailing a
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TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:33 PM Page 1 Installing TalkSwitch 2 2.1 What’s included with TalkSwitch The TalkSwitch 48-CVA comes shipped with the following items: 1. The TalkSwitch Unit 2. AC Power Adapter (Warning: never use any power adapter other than the one provided.) 3. 6' RJ-45 Ethernet Cable 4. 6' RJ-11 Telephone Cable – (4) 5. CD containing configuration software and documentation 6. Quick Reference Cards 7. TalkSwitch Start Guide 8. TalkSwitch Memory Card (o
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TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:33 PM Page 2 2.2 Front PanelDescriptions TalkSwitch’s front panel consists of a power button (“Power”) and 5 LED lights that indicate the usage of the lines with different states of illumination. What do the LED lights tell you? LED light: State Description Line 1 On Solid Line 1 is currently in use. Pulsing Slowly Line 1 caller is on hold. Flickering Line 1 is ringing. Quick Pulse Line 1 is engaged by a device that is sharing the line with
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TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:33 PM Page 3 2.3 Back Panel Descriptions - TalkSwitch 48 CVA Before connecting all your phones and lines to TalkSwitch, you may want to pro- ceed with configuring the unit first. (See section 3.1) This will minimize the dis- ruption time for your telephone lines while setting up the system. J Ja ac ck ks s/ /P Po or rt ts s W Wh ha at t t to o p pl lu ug g i in n MUSIC Plug in a radio, CD player, PC soundcard or any other device
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TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:33 PM Page 4 number assigned to that TalkSwitch unit). By default, all TalkSwitch units are shipped with a unit ID of 1. This means the extensions are 111 to 118. A TalkSwitch with unit ID 2 would have extensions 121 to 128. For details on setting up 2 or more units on a LAN to operate as ‘networked’ units, please see section 2.5. L1/L2, L2, L3/L4, L4 This is where you plug in your RJ-11 telephone lines. If you have 2 lines out of 1 phone j
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TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:33 PM Page 5 2.4 Plugging into the Back Panel 2.4.1 Attaching telephone lines to TalkSwitch line jacks You can connect your telephone lines from the wall jack(s) to the TalkSwitch line jacks with the phone cables provided. Take note of which telephone line is connected to which line jack on TalkSwitch — this information will be used in the configuration section. In order to minimize disruption to your business, you may want to configure Tal
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TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:33 PM Page 6 Most two-line phones have separate plug-ins for two incoming telephone lines (Line 1 and Line 2). If your two-line telephone does not have separate plug-ins, you can use a “Line 1/Line 2” line splitter to separate the two lines. Read the Connecting Phones, Faxes and Devices Quick Guide in the TalkSwitch software or at www.talkswitch.com/support for more detailed examples on connecting multi-line phones. To Attach an Internal or
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TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:33 PM Page 7 2.4.4.1 Connecting TalkSwitch to a PC using a Serial cable If you have an available Serial port, then connect TalkSwitch to your PC using an RS- 232 Serial cable*. By default, TalkSwitch is shipped with the Serial and LAN ports enabled and the USB port disabled. If you were previously using USB and are switching back to Serial connection, then you will need to switch TalkSwitch back to Serial mode. Pick up a phone connected to
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TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:33 PM Page 8 2.4.4.3 Connecting TalkSwitch to a LAN for local configuration If you want to connect multiple TalkSwitch units to a LAN, please see section 2.5 To connect TalkSwitch to a LAN for configuration purposes, simply use the supplied Category 5 cable with RJ45 connectors on either end. Connect TalkSwitch to the switch. The top LED should light up to indicate a connection has been established with a switch or hub. If you are running W
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TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:33 PM Page 9 2.5.2 Setting the Unit ID for the first time When TalkSwitch units are shipped from the manufacturer, they are all programmed with Unit ID 1. If two or more units are placed on the same LAN and have the same Unit ID number, then there will be a conflict. TalkSwitch identifies this conflict by flashing all the Line lights on the front panel of the units that have the conflict. To resolve the conflict, you need to assign a differ
