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3300 CITELlink Gateway
for 7000 Series Norstar Phones
M7208N Phone User Guide
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NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by MITEL NETWORKSJ Corporation. The information is subject to change without notice and should not be construed in any way as a commitment by MITEL NETWORKS or any of its affiliates or subsidiaries. MITEL NETWORKS and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued
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Contents ABOUT YOUR PHONE 1 Conventions 2 Using Your Norstar Phone with the 3300 CITELlink Gateway 3 TIPS FOR YOUR COMFORT AND SAFETY 3 Don't cradle the handset! 3 Protect your hearing 3 CUSTOMIZING YOUR PHONE 4 Ringer Control 4 Handset Receiver Volume Control 4 Speaker Volume Control 4 Display Contrast Control 4 Feature Keys 4 Language Change 5 MAKING AND ANSWERING CALLS 5 Make a call 5 Answer a call 5 Redial 5 Redial - Saved Number 6 Speed Call Keys 6 Speed Call - Personal 7 Handsfree Operat
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CALL HANDLING 10 Hold 10 Transfer 10 Conference 10 Conference Split 11 Swap 11 Call Forward 12 Call Forward - Remote 13 Call Forward - End Chaining 13 Call Forward - Override 14 Messaging - Advisory 14 Messaging - Callback 14 Messaging - Cancel Callback 15 Messaging - Cancel All Callbacks 15 USING ADVANCED FEATURES 15 Account Codes 15 Call Park 16 Call Pickup 16 Campon 16 Do Not Disturb 17 Override 17 Paging 17 Direct Paging 18 Group Paging / Meet Me Answer 19 Trunk Flash 19 Record a Call 20 Tag
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ABOUT YOUR PHONE The Mitel Networks 3300 CITELlink Gateway allows your Nortel Networks™ Norstar phone to work on a Mitel Networks 3300 Integrated Communications Platform (3300 ICP). When used with a 3300 ICP, your M7208N phone has ten fixed-function keys ( SUPERKEY, TRANS/CONF, REDIAL, MESSAGE, HOLD, CANCEL, SPEAKER, DOWN ARROW, + (Volume Up) and - (Volume Down) and three personal keys with status indicators. Personal key 10 (see Phone Buttons ) is always your Prime Line; the remaining perso
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Phone buttons Button Number Description 1 Cancel 2 Superkey 3 Hold 4 Speaker 5 Prime Line 6 Transfer/Conference 7 Redial 8-9 Personal Keys 10 Down Arrow 11 Message Phone status indicators When line is the indicator is Idle Off Busy On Ringing Flashing slowly On hold at your set Flashing rapidly On hold at another set Flashing slow on/fast off Conventions The following conventions are used in this user guide: Fixed-function keys are identified by bold uppercase letters
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Using Your Norstar Phone with the 3300 CITELlink Gateway Please note the following differences in the way your phone now operates: You can program speed call numbers, personal keys as well as enable/disable features using SUPERKEY. To navigate through the menus, use * and # on the keypad. Some features require you to dial a feature access code. You can use feature access codes whenever you have dial tone. The feature access codes in this user guide may be different from the ones progra
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CUSTOMIZING YOUR PHONE Ringer Control To adjust the Ringer Volume while the phone is ringing: Press + or -. To adjust the Ringer Pitch or Volume while the phone is idle: 1. Press SUPERKEY. 2. Press # (No) until "Ringer Adjust?" appears. 3. Press * (Yes). 4. To adjust the ringer pitch, press * (Yes). To adjust the ringer volume, press # (No), then * (Yes). 5. Press + or - until you hear the desired pitch/volume. 6. Press # (Save). 7. Press SUPERKEY. Handset Receiver Volume C
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Language Change To change the display language: 1. Press SUPERKEY. 2. Press # (No) until "Language?" appears. 3. Press * (Yes). 4. Press * (Change). 5. Press # (No) until the desired language appears. 6. Press * (Yes). MAKING AND ANSWERING CALLS Make a call 1. Lift the handset. 2. If you want to use a Non-Prime Line, press a Line Appearance key. 3. Dial the number, -OR- Press a Speed Call key. -OR- Press REDIAL. Answer a call Lift the handset. -OR- Press the flash
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Redial - Saved Number To save the last number that you manually dialed: 1. Lift the handset. 2. Dial **79. To Redial a saved number: 1. Lift the handset. 2. Dial *6*. Speed Call Keys You may use Speed Call Keys to make a call or to send a string of digits during a call (press a Speed Call Key during a call to send a multi-digit password, for instance). To dial a stored Speed Call number: 1. Lift the handset. 2. Press a Speed Call key. To store a Speed Call number: 1. Press S
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Speed Call - Personal Note: Personal Speed Call lists must be configured by the Administrator. To store a personal Speed Call number: 1. Lift the handset. 2. Dial 67. 3. Enter an index number between 00 and 09. 4. Dial the number to be stored (press Hold between digits to create a pause during dialing - press Hold more than once to lengthen the pause). 5. Hang up. To dial a stored personal Speed Call number: 1. Lift the handset. 2. Dial 58. 3. Enter an index number between 00
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Handsfree Operation To use Handsfree Operation to make calls: 1. If you want to use a Non-Prime Line, press a Line Appearance key. 2. Dial the number. 3. Communicate by using the speaker and the microphone. To use Handsfree Operation to answer calls: 1. Press the flashing line key. 2. Communicate by using the speaker and the microphone. To hang up while using Handsfree Operation: Press CANCEL. To temporarily disable the microphone during Handsfree Operation: Press SPEAKER (the
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On-Hook Dialing To dial without lifting the handset: 1. If you want to use a Non-Prime Line, press a Line Appearance key. 2. Dial the number. 3. Lift the handset. Auto-Answer To enable or disable Auto-Answer: Press the AUTO-ANSWER feature key. To answer a call when you hear ringback: Communicate by using the speaker and the microphone. - OR - Lift the handset. To terminate a call: Press CANCEL. -OR- Wait for the caller to hang up. -9-
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CALL HANDLING Hold To place a call on Hold: Press Hold. To retrieve a call from Hold: 1. Lift the handset. 2. Press the flashing line key. To retrieve a call from Hold at another station: Press the flashing line key. -OR- Dial **1 and the number of the station that placed the call on Hold. Transfer To Transfer an active call: 1. Press TRANS/CONF. 2. Dial the number of the third party. 3. Do one of the following: To complete the Transfer, hang up. To announce the Trans
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Conference Split To Split a Conference and speak privately with the original party: 1. Press TRANS/CONF. 2. Dial *41. To return to the conference call: Press TRANS/CONF. Swap To call another party when you are in an established two-party call: 1. Press TRANS/CONF. 2. Dial the number. To alternate between the two parties: Press the Trade feature key. -11-
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Call Forward Call Forward lets you redirect incoming calls to an alternate number. Always redirects all incoming calls regardless of the state of your phone. B-Int redirects internal calls when your phone is busy, and B-Ext redirects external calls when your phone is busy. NA-Int redirects internal calls after several rings if you don't answer, and NA-Ext redirects external calls after several rings if you don't answer. Note: For information about "I Am Here?", see Call Forward - Remote.
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Call Forward - Remote To forward calls from a remote station to your current location: 1. Press SUPERKEY. 2. Press # (No) until "Call Forwarding?" appears. 3. Press * (Yes). 4. Press # (Next) until "I Am Here" appears. 5. Press * (Yes). 6. Dial the extension of the remote station. 7. Press DOWN ARROW to save. To cancel Call Forward - Remote from the station that set the remote forwarding: 1. Lift the handset. 2. Dial **77. 3. Dial the extension of the remote station. 4. H
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Call Forward - Override To override Call Forward and ring a station: 1. Lift the handset. 2. Dial *1*. 3. Dial the extension number. Messaging - Advisory To turn Messaging - Advisory on: 1. Press SUPERKEY. 2. Press # (No) until "Advisory Msgs?" appears. 3. Press * (Yes). 4. Press # (Next) until the desired message appears. 5. Press # (TurnOn). To turn Messaging - Advisory off: 1. Press SUPERKEY. 2. Press # (No) until "Advisory Msgs?" appears. 3. Press * (Yes). 4. Press
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Messaging - Cancel Callback To cancel a Callback: 1. Lift the handset. 2. Dial *1#. 3. Dial the number of the called station. 4. Hang up. Messaging - Cancel All Callbacks To cancel all Callbacks: 1. Lift the handset. 2. Dial #1. 3. Hang up. USING ADVANCED FEATURES Account Codes To use Forced Account Codes: 1. Lift the handset. 2. Dial the Account Code digits. 3. Press #. To enter an Account Code during a call: 1. Press TRANS/CONF. 2. Press **3. 3. Dial the Account
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Call Park To retrieve a call parked by the attendant: 1. Lift the handset. 2. Dial *23. 3. Dial the console ID and the Hold Slot number. Call Pickup To answer a call that is ringing at another station in your Pickup Group: 1. Lift the handset. 2. Press *6. To answer a call that is ringing at a station not in your Pickup Group: 1. Lift the handset. 2. Dial **6. 3. Dial the number of the ringing station. Campon To Campon to a busy station: Dial 3 or wait for the time-out p
