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Model 8600
Inter-Tel Protocol Mode
User Guide
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QUICK REFERENCE GUIDE TO FREQUENTLY USED FEATURES These are the basic instructions for the most frequently used telephone and voice mail features for Inter-Tel endpoints. For detailed information about these and other features, refer to the complete instructions in the appropriate user guide. PLACING AN INTERCOM CALL 1. Dial an extension number. 2. If your call goes through handsfree to the called endpoint’s speaker, speak after you hear a double tone. If you hear continuous ringing, wait for th
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PLACING A CONFERENCE CALL CNF 1. While on the first call, press . The call is now on hold. 2. Place an intercom or outside call, then press the flashing CNF button to place the call on hold. (If necessary, repeat this step to place a third call on hold.) 3. Press the flashing CNF button to join all of the calls together in the con- ference. NOTE: Conference calls are limited to three parties on SIP endpoints. FORWARDING CALLS 1. Press . (Six-line display model users must then select a menu butto
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PAGING 7 1. Lift the handset and press PAGE or dial . 2. Dial the desired page zone number (0-9). 3. After the tone, make your announcement and hang up. NOTE: The Page feature is not supported in SIP mode. TRANSFERRING A CALL TO AN EXTENSION/OUTSIDE NUMBER 1.Press or . TRANSFER XFR 2. Dial the desired extension or telephone number. 3. Wait for an answer, announce the call, and then hang up. If the number is busy, there is no answer, or the transfer is refused, press , SPKR , or the flashing bu
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ACCESSING VOICE MAIL MESSAGES 1. Access your mailbox as described on page 3. 1 2. If E-Mail Reader is enabled for your mailbox, say “Voice Mail” or press . If E-Mail Reader is not enabled for your mailbox, skip this step. 3. Select one of the following: 1 • Say “New” or press to listen to new messages. 3 • Say “Saved” or press to listen to saved messages. 4. While you are listening to a message, you can use the following options: # • Say “Skip” or press to skip to the end of the recording
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MESSAGE OPTIONS* TELEPHONE SYSTEM AND FEATURE CODES* Below is a summary of the options you can CODE FEATURE NAME CODE FEATURE NAME VOICE MAIL FEATURE GUIDE 391 Account Code – All Calls 324 Hunt Group Remove/Replace use when accessing messages, after playing 390 Account Code – Optional 303 LCD Contrast Control USING VOICE MAIL messages, and when recording voice mail 326 ACD Agent Log In 365 Message To access your mailbox: messages. 327 ACD Agent Log Out 366 Message - Cancel Msg Left 1. Dial the
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To turn on Do-Not-Disturb: REMOTE FEATURE ACCESS DIALPAD CHARACTERS 3 7 0 1. Enter . Remote Feature Access allows you to change NUMBER OF TIMES BUTTON IS PRESSED BUTTON 12345 your station password, place your endpoint in 2. Enter message number 01-20 (see the 1 -& ( ) 1 Do-Not-Disturb mode, and forward calls from default DND message list below). 2 AB C ' 2 another endpoint or through a special dial-up 3. If desired, enter the optional second-line 3 DE F ! 3 line. 4 GH I * 4 message text (s
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Notice ® This Inter-Tel user guide is released by Inter-Tel, Inc. as a guide for end-users. It pro- vides information necessary to use the Model 8600 endpoint. The contents of this user guide, which reflect current Inter-Tel standards, are subject to revision or change without notice. Some features or applications mentioned may require a future release and are not available in the initial release. Future product features and applications are subject to availability and cost. Some features or ap
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PRODUCT DISPOSAL INSTRUCTIONS This symbol indicates that the product is classified as electrical or electronic equipment and should not be disposed of with other com- mercial or household waste at the end of its working life. For appro- priate disposal and recycling instructions, contact your local recycling authority or Inter-Tel provider. The Waste of Electrical and Electronic Equipment (WEEE) Directive (2002/96/EC) was established by the European Union to minimize negative impact on the envir
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FINDING YOUR WAY GETTING STARTED MOVING ON USING E-MAIL READER LEARNING MORE T Ta able of Contents ble of Contents CO CONTENTS NTENTS P PA AG GE E FINDING YOUR WAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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CONTENTS PAGE MOVING ON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Setting Endpoint Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Setting Mailbox Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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FINDING YOUR WAY Finding Your Way SECTION CONTENTS PAGE Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About Your Endpoint. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Feature Button Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Message Indicator Lamp . . . . . . . . . . . . . . . . . . . . . . . . . .
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WELCOME Your new Model 8600 endpoint provides access to several features, each of which is described in this guide. The Model 8600 endpoint supports two different modes of network protocols, and can operate in either Inter-Tel Protocol (ITP) mode or Session Initiation Protocol (SIP) mode. The operating mode determines which features and options are enabled on the endpoint. This guide is for endpoints operating in ITP mode. If your endpoint is configured to operate in SIP mode, request a copy of
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FINDING YOUR WAY ABOUT YOUR ENDPOINT Your endpoint has two basic types of buttons in addition to a Message Indicator lamp. • Dialpad Buttons: Allow you to enter numbers and letters. • Feature Buttons: Provide quick access to various telephone and voice mail fea- tures. NOTE: The Model 8600 does not have an external microphone. Message Indicator Lamp Internal Speaker (Underneath Handset) Volume Hold Special Answer 12-Button Dialpad Hearing Aid-Compatible (HAC) Handset NOTE: This is the defau
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Feature Button Functions The feature buttons are designed to automate some of the commonly used functions, such as dialing an outside number. Each of these is described in the table below. BUTTON IF YOU... YOU CAN... PG. Press Answer a call. 19 Press the low or high end of the volume button Adjust volume during a call. 42 Press (International Hold Symbol) Put a call on hold. 22 XFR Press XFR and dial the destination number Transfer a call. 24 Press CNF and dial the numbers you would Place a con
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FINDING YOUR WAY Power Requirements The Model 8600 requires either an individual power supply unit or a centralized power source to power the endpoint. Check with your system administrator about the specific power requirements for your endpoint. Before connecting a power supply unit, make sure it is compatible with your end- point. The following individual power supply units are compatible with the Model 8600: • Inter-Tel Power Supply Unit (Part Number 806.1114/806.1117 in Europe) ™ • Red Hawk
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Software and Firmware Updates Your endpoint comes pre-installed with Inter-Tel-provided firmware that allows it to communicate with the telephone system. Firmware is software that is embedded in a hardware device (e.g., your endpoint) that allows it to operate. Endpoints may require updates when a new version of software or firmware is available. Your endpoint may be configured to download firmware and software updates from a configured server automatically. If so, your endpoint will periodicall
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FINDING YOUR WAY ABOUT VOICE MAIL Voice mail is an application that is part of the Inter-Tel voice processing system. Using voice mail, you and other callers can send and receive recorded messages from any supported endpoint on the system. To use voice mail features, each user (or sub- scriber) is assigned a mailbox, which usually corresponds to the extension number assigned to your endpoint. You can, however, have an unassociated mailbox that does not correspond to an extension. (Unassociated m
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The instructions for many voice mail tasks are identical for standard voice mailbox and advanced mailbox users. The instructions for the following common mailbox tasks are included in the Getting Started and Moving On sections of this guide: • Initializing your mailbox (see page 15) • Recording your personal greetings (see page 16) • Recording your voice mail directory name (see page 17) • Accessing your mailbox (see page 30) • Disabling and enabling ASR (see page 31) • Accessing voice mail mess
