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®
Axxess
Administrator’s Guide
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VOICE MAIL ADMINISTRATOR FEATURES QUICK REFERENCE GUIDE TO SYSTEM, TO RECORD A BROADCAST MESSAGE: VOICE MAIL, AND DIAGNOSTICS — Call the voice mail extension number. ADMINISTRATOR FEATURES — Press , then enter the system administrator mailbox number and pass- These are the basic instructions for the most frequently used system administra- word. tor and voice mail administrator features. For detailed information on these fea- 9 1 — Press , then press . tures, refer to the Administrator’s Guide.
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TO PROGRAM SYSTEM SPEED-DIAL NUMBERS: SYSTEM DIAGNOSTICS FEATURES 9 0 1 — While on-hook, enter 8 . System diagnostics mode allows a system administrator to perform diagnostics functions such as freezing/unfreezing the database, printing message logs, and — Enter the speed-dial location code (000-999). seizing a device for troubleshooting purposes. Because diagnostics mode affects — To change or program the name: Enter the desired name for the speed- system performance, it is recommended that
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Part Number 550.8001 ® AXXESS ADMINISTRATOR’S GUIDE Issue 8.2, January 2004 © Inter-Tel, Inc. January 2004 printed in US
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NOTICE ® ® This Inter-Tel Axxess Administrator’s Guide is released by INTER-TEL, INC. as a guide for system and voice mail administrators. It provides information necessary to properly administer the system. The contents of this guide, which reflect current INTER-TEL standards, are subject to revision or change without notice. Some features or applications mentioned may require a future release and are not avail- able in the initial release. Future product features and applications are subject
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Table of Contents ® AXXESS ADMINISTRATOR’S GUIDE — January 2004 Table of Contents CONTENTS PAGE FCC Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii Safety Regulations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi Introduction 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
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Table of Contents ® AXXESS ADMINISTRATOR’S GUIDE — January 2004 CONTENTS PAGE Call Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203 Call Screening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206 Reverse Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208 Conference Calls .
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Table of Contents ® AXXESS ADMINISTRATOR’S GUIDE — January 2004 CONTENTS PAGE Unified Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306 Automatic Fax Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310 Index 311 Default Feature Codes 323 Voice Mail Flowchart 325 Page vii
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FCC Regulations ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 FCC Regulations Important 1. This equipment complies with Part 68 of FCC rules. On the side of the equipment cabi- net is a label that contains, among other information, the FCC registration number and ringer equivalence number (REN) for this equipment. Customers connecting this equip- ment to the telephone network shall, before such connection is made, give notice to the telephone company of the particular line(s) to which such c
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FCC Regulations ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 5. If trouble is experienced with this equipment, contact a local authorized factory service representative for repairs and/or warranty information. The customer, users, and unau- thorized technicians should not repair, make adjustments to, or attempt to service this equipment in any way. 6. In the event of trouble with the telephone line(s), this equipment must be disconnected from the telephone line(s). If trouble ceases, the
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FCC Regulations ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 CAUTION THE TELEPHONE INSTRUMENTS SPECIFICALLY DESIGNED FOR THIS SYSTEM HAVE HEARING-AID COMPATIBLE HANDSETS THAT ARE IN COMPLIANCE WITH SECTION 68.316 OF THE FCC RULES. THE IP SLA COMPLIES WITH UL1950/CSA950 AND EN 60950 STANDARDS AND COMPLIES WITH EN 55022 AND PART 15 OF FCC RULES. Notice This equipment generates and uses radio frequency energy and if not installed and used prop- erly, that is, in strict accordance with the manu
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Safety Regulations ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 Safety Regulations Important Safety Instructions CAUTION The “NRTL/C” indicator adjacent to the CSA mark on the product label signifies that the ® Axxess System has been evaluated to the applicable ANSI/UL and CSA Standards for use in both the United States and Canada. NRTL (Nationally Recognized Testing Laboratory) is a designation granted by the U.S. Occupational Health and Safety Administration (OSHA) to laboratories which h
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Safety Regulations ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 12. To reduce the risk of electric shock, do not disassemble this product, but take it to a qualified serviceman when some service or repair work is required. Opening or remov- ing covers may expose you to dangerous voltages or other risks. Incorrect reassembly can cause electric shock when the product is subsequently used. 13. Unplug this product from the wall outlet and refer servicing to qualified service person- nel under the
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Introduction ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 Introduction CONTENTS PAGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Telephone System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 System A
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Introduction ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 INTRODUCTION This Administrator’s Guide provides all of the information an administrator should need to know about the system hardware and features, and it gives detailed instructions on their use. Refer to the user guide provided with each phone for simplified instructions on using telephone and voice mail system features. TELEPHONE SYSTEM The Inter-Tel Axxess Telephone system is a state-of-the-art, digital, voice/data, hybrid tele
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Introduction ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 SYSTEM ADMINISTRATOR DUTIES As a system administrator, you can provide the following services: • Place the local phone system or other systems in the network in night or day mode • Set the date and time of the local system • Set the network date and time and re-synchronize clocks in the network. • Make database changes (see page 12 for a list of programming areas) • Program system speed-dial numbers on the local system • Receive and clea
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Introduction ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 VOICE PROCESSOR The system Voice Processor can be used for any of the following applications: • Voice Mail: This application handles all calls that are directed to voice mail (other than through the Message Notification/Retrieval application) by subscribers and non-sub- scribers. Callers will hear the main company greeting, followed by a menu of available options. Stations can forward or transfer calls directly to their mailbox. • Mess
