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IP Telephony
Contact Centers
Mobility
Services
T3 (IP) Comfort
connected to Integral 5
Benutzerhandbuch
User’s guide
Manual de usuario
Manuel utilisateur
Manuale d’uso
Gebruikersdocumentatie
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Contents Contents Familiarize yourself with your telephone Important notes ......................................................................................................... 4 Your T3 (IP) Comfort at a glance .............................................................................. 9 All keys at a glance ................................................................................................. 10 Basic rules of operation ........................................................
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Contents Menu overview ......................................................................................................131 Troubleshooting .....................................................................................................134 Index ......................................................................................................................135 3
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Familiarize yourself with your telephone Important notes Important notes Familiarize yourself with your telephone Which systems can you connect your telephone to? This telephone is only intended to be connected to Avaya PBX systems. It must not be connected directly to a PSTN. Declaration of conformity (T3) We, Avaya GmbH & Co. KG, declare that the T3 Comfort telephone complies with the basic requirements and other relevant provisions of EU directive 1999/5/EU (Radio and Telecommunication Te
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Familiarize yourself with your telephone Important notes When using links and DSS modules: This link / DSS module is intended for connection to T3 IP telephones and meets the fundamental requirements of EC directive 1999/5/EC (Radio and Telecommunication Terminal Equipment, R&TTE). The design of this link / DSS module makes it suitable for use with T3 IP telephones only. If any problems occur during operation, please first contact your specialist dealer or your system administrator. The
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Familiarize yourself with your telephone Important notes User. Avaya may require the Designated Processor(s) to be identified by type, serial number, feature key, location or other specific designation, or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose. Third-party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements ("Third Party Compon
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Familiarize yourself with your telephone Important notes Repairs The telephone set may only be opened or repaired by qualified technicians. Do not open the telephone yourself. This could otherwise result in damage to the telephone, making it inoperable. What you should definitely read You should definitely read the following sections. These sections explain all the parts of your telephone. You will find out how to use your telephone. Overview of your telephone (→ p. 9) Basic rules of opera
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Familiarize yourself with your telephone Important notes Dispose of waste equipment properly - the environment will thank you for it Waste electrical and electronic equipment bearing this symbol may contain substances that are dangerous to humans and the environ- ment. For this reason, you must not dispose of such equipment toge- ther with unsorted municipal (domestic) waste. To protect our environment, pubic collection points are available at which you can dispose of waste electrical and
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Familiarize yourself with your telephone Your T3 (IP) Comfort at a glance Your T3 (IP) Comfort at a glance 1 Display 2 Level-switching key for display keys 3 Clear key 4 Arrow keys for navigating within the display 5 OK key 6 Escape key 7 Cover with alpha keypad underneath 8 Digit keys with letters 9 Function keys (some of them with LEDs) 10 Volume/contrast keys 11 Call display 12 Display keys for destinations, functions, partners and lines 9
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Familiarize yourself with your telephone All keys at a glance All keys at a glance ... Digit keys with letters: For dialling call numbers and entering codes. The alphabetic labelling allows you to dial with letters (vanity numbers). Star and hash: For special functions Escape: Ends the current connection during a call, and also cancels entries (the next higher menu level then appears on the display). Clear: Deletes the character above the marker. The last character is deleted
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Familiarize yourself with your telephone Basic rules of operation Basic rules of operation You can select and use most of the functions from the menu. To make operation easier, you can assign frequently used functions to the function keys. Some keys are already assigned functions when the phone is delivered. Selecting functions from the menu Press the "Menu" function key. or scroll to the desired menu item. Confirm your selection. The selected function is displayed. In many cases a subm
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Familiarize yourself with your telephone Basic rules of operation What is shown on the idle display? The idle display shows: • Your name and call number • Weekday, date and time • Assignment of display keys • The display key level • Status messages where applicable Status messages When required, your telephone will display additional text in the idle display. This happens when there is important information for you (e.g. new entry in the call list) or you have activated special functions (e.g.
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Familiarize yourself with your telephone Basic rules of operation Display keys in several levels The first level display keys can be allocated to partners, lines or any other functions as required. Normally, you will see the first level displayed. You can assign destinations to display keys in other levels. You can change between the levels using the "Switch level" key. The level tabs show you which level is in use. Level 2 is active in the illustration. Press this key. The next level of t
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Familiarize yourself with your telephone Basic rules of operation Entering text Your telephone has its own keypad with letter keys (→ p. 9). The keys are arranged in a similar manner to a computer keyboard. The default layout corresponds to the letters printed in white on the keys. •For upper case letters, the shift key (up arrow) must be held down. • Special characters are shown in blue. For special characters, the Alt key must be held down. • Country-specific special characters can be cr
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Familiarize yourself with your telephone Putting the telephone into service (T3 IP only) Putting the telephone into service (T3 IP only) Please read and follow the following instructions regarding the commissioning of an IP telephone. Inha Contlt ents Connecting the telephone and logging in (T3 IP only) (→ p. 16) Modifying language for the log-in procedure and IP settings (→ p. 16) Logging off from telephone (→ p. 17) i Note • IP-specific settings (→ p. 103) are described in sep
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Familiarize yourself with your telephone Putting the telephone into service (T3 IP only) Connecting the telephone and logging in (T3 IP only) After connecting the unit to the LAN (Local Area Network) and to the power supply (only if the telephone is not powered via the LAN), the telephone software will first be activated and after that a search for a gatekeeper (responsible for access authorisa- tion) will start automatically. A gatekeeper will normally be found. If this is the case, the log-
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Familiarize yourself with your telephone Putting the telephone into service (T3 IP only) Logging off from telephone When you want to log off from the telephone again: Press the "Menu" function key. Scroll to the Log off menu item. Confirm your selection. You are now logged off from this telephone. Another user can now log on. 17
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Making calls as usual Answering calls Answering calls Making calls as usual You can lift the receiver and speak with the caller in the normal way. If another subscriber within your system receives a call, you can divert the call to your phone (pick-up call). It is also possible to answer calls using the handsfree key and then to telephone with the receiver on-hook. You can set your telephone to activate handsfree mode automatically when it recei- ves an internal call. You will not need to li
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Making calls as usual Answering calls If you receive a call Your telephone rings. The call is shown in the display. Lift the handset. i Notes • Telephoning without the receiver: Press the "Handsfree/Monitoring" function key. • You will be shown the number or name the caller dialled, e.g. when you receive a diverted call. • If you do not want the caller to hear what is being said at your end, press the "Mute" key. The opposite party will be able to hear you again after pressing this key agai
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Making calls as usual Answering calls Call during a programming procedure You receive a call but want to finish what you are doing on your telephone first. You are programming your phone. A call arrives. Scroll to the Place call on hold menu item. Confirm your selection. You can continue with your programming. After comple- tion, the held call will be shown. Call forwarding You receive an external call and wish to divert the call to the call forwarding stations: Scroll to the Transfer menu i
