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®
FreeSpace E4 Series II Business Music System
OWNER’S GUIDE
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DECLARATION OF CONFORMITY We, the offerer: Bose Corporation The Mountain Framingham, MA 01701-9168 USA acknowledge our sole responsibility, that the product, Kind of equipment: Amplifier ® Type designation: FreeSpace E4 Series II business music system in accordance with EMC Directive 89/336/EEC and Article 10(1) of the Directive, is in compliance with the following norm(s) or document(s): Technical Regulations: EN 55103-1(E2)/EN 55103-2(E2) Report Number: EMC.N9C.02.170.1 Test laboratory: Bose
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Contents ® 1.0 E4 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 5.0 Using FreeSpace Installer™ Software . . . . . . . . . . 34 ® ® 1.1 The Bose FreeSpace E4 Series II business 5.1 Installing the software . . . . . . . . . . . . . . . . . . . . 34 music system . . . . . . . . . . . . . . . . . . . . . . . . 13 5.2 Connecting to the E4 system . . . . . . . . . . . . . . 34 1.2 E4 system accessories . . . . . . . . . . . . . . . . . . . 13 5.2.1 No hardware detected . .
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Contents 8.4 Common problems . . . . . . . . . . . . . . . . . . . . . . 68 8.4.1 Communications port error . . . . . . . . . . . 68 8.4.2 No audio in zone . . . . . . . . . . . . . . . . . . . . 68 8.4.3 User interface keypads do not operate correctly . . . . . . . . . . . . . . . . . 69 8.4.4 Bad sound in a zone . . . . . . . . . . . . . . . . . 69 8.4.5 Auto Volume does not calibrate . . . . . . . . 70 8.5 Customer support . . . . . . . . . . . . . . . . . . . . . . . 70 8.5.1 Technical ass
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8.0 E4 System Troubleshooting To determine the severity of the error, cycle the E4 unit power off 8.1 Introduction and back on again. If the SYSTEM STATUS indicator is now off, This section provides troubleshooting guidelines to use for solv- the E4 system has logged an error, but is still operational. ing any problems you may encounter while installing and servic- ® When you check the error log using the FreeSpace Installer™ ing E4 systems. software you can identify the cause of the error, a
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8.0 E4 System Troubleshooting 8.2.3 Amplifier fault The AMP OUTPUT LEDs work in pairs (1 and 2, 3 and 4) and indi- AMP OUTPUT cate the operating status of the four amplifier output channels. indicators are red Check for AMP OUTPUTS SYSTEM Shorted wiring Check the number of loudspeak- STATUS 12 3 4 Overdriven amplifier ers connected to the E4 unit. (reduce output gain) Verify that the total sum of loud- Has the E4 unit Yes speaker taps connected to the STANDBY Transformer saturation sh
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8.0 E4 System Troubleshooting 8.2.4 Input clipping 8.2.6 No STANDBY and SYSTEM indicators If clipping is occurring at the input of an amplifier channel, the STANDY & SYSTEM LEDs source LED will blink red. are off - AC power is on AMP OUTPUTS SYSTEM STATUS 12 3 4 STANDBY AUDIO SOURCES Is E4 unit No DIRECT Plug the E4 unit into an AC plugged into an 12 3 4 INPUT receptacle. AC source? If this fault occurs: Yes Reduce the output gain of the source, or Using the Installer™ software, reduce the
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8.0 E4 System Troubleshooting ® Host controller – The host controller monitors and controls the 8.3 FreeSpace E4 system Error Log operation of the E4 hardware. A host controller failure will The FreeSpace E4 system Error Log is displayed when the cause the message, “Power-on self-test incomplete” to appear Installer™ software is in the Service Hardware mode. in the host controller test section. The failure type for a host controller is an SRAM address failure. If this occurs, contact 8.3
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8.0 E4 System Troubleshooting Amplifier alarms – using output voltage and 8.3.4 Amplifier alarms current Each amplifier section monitors its own operation and perfor- Reviewing the output voltage and current can help to diagnose a mance. If a fault condition occurs, it is reported in the Amplifier problem. Compare the output voltage and current for each of the Alarm section of the Error Log. Upper amplifier alarms affect two amplifier outputs to determine the nature of the problem. channels
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8.0 E4 System Troubleshooting A number of fault conditions can be displayed in the Input Status Generally, this fault results in a one-time 3-second dropout. If, section: when the amplifier tries to restart after 3 seconds, the excess HF is still present, the amp (and speaker relay) will remain off for DC Sense Fault: A power supply fuse, output FET, amplifier mod- another 3 seconds and the loop repeats. Six of these in a row will ule, or some combination of the above has blown. The unit
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8.0 E4 System Troubleshooting 8.4.2 No audio in zone 8.4 Common problems If the system is powered on and operational, but there is no 8.4.1 Communications port error sound, check the following: When you receive the communications port error dialog, the Do the front panel LEDs indicate normal operation? ® FreeSpace Installer™ software was not able to locate an E4 Is the source operating? system on the COM 1 port. Is routing correct? Is output gain correct? Is the output gain muted?
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8.0 E4 System Troubleshooting 8.4.3 User interface keypads do not 8.4.4 Bad sound in a zone operate correctly Check wiring of RJ-45 connectors. Bad sound Check for breaks/shorts in cable. Using the Installer™ software, check the Error Log for a periph- eral controller error. Verify that the correct Speaker EQ is selected in the Installer™ soft- User interface keypads Yes ware for that zone. Is the sound exhibit strange behavior unnatural? Verify that the speakers are wired in phase. Che
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8.0 E4 System Troubleshooting 8.4.5 Auto Volume does not calibrate 8.5.2 Reporting software bugs and issues Auto Volume calibration may fail if the process cannot obtain an Please email any problems, issues, or software bugs to your local adequate source level. This may be due to: Bose representative. Please include the following information: Speakers are tapped too high Software version Maximum output gain is less than -20 dB E4 Error Log file Source is not operating Computer make,
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8.0 E4 System Troubleshooting To find the temporary file directory… For Windows 2000, or Windows XP: 1. Right-click My Computer on the Windows desktop. 2. Select the Properties menu item. 3. Click the Advanced tab. 4. Click the Environment Variables... button. 5. Scroll down to the value of variable TEMP under “User vari- ables”. If, and only if, it is not found there, look under System variables instead. For Windows NT: 1. Right-click My Computer on the Windows desktop. 2. Select the Propertie
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9.0 Restoring E4 Microcontroller Code 6. Press and hold the Ctrl and Alt keys on your PC keyboard IMPORTANT! and click the (Flash Configuration) button. The Upload DO NOT use this procedure to upgrade the firmware in your ® Microcontroller Code dialog appears: FreeSpace E4 Series II system to any version other than the version running at the time that the design file was created. The microcontroller code residing in the E4 system hardware can be restored using the Installer™ software. 1. Us
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9.0 Restoring E-4 Microcontroller Code The firmware upgrade runs automatically and will notify you when it is complete. Once the upgrade is completed, select the Service Hardware mode and verify that the microcontroller version number is correct. For example: ------------------------------------------------- Microcontroller: v1.0.0.64 DSP: v1.0.71.0 Peripheral: v1.0.0.10 Lower Amplifier: v1.0.0.14 Upper Amplifier: v1.0.0.14 ------------------------------------------------- If you do not see t
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® Other Rights: Bose Product Sales Conditions EXCLUSIVE REMEDY: Limited Warranty Policy THIS LIMITED WARRANTY IS FULLY TRANSFERABLE and PROVIDED THAT THE CURRENT OWNER FURNISHES THE Conditions of Sale ORIGINAL PROOF OF PURCHASE FROM AN AUTHORIZED BOSE DEALER. THE MAXIMUM LIABILITY OF BOSE SHALL Bose Corporation NOT EXCEED THE ACTUAL PURCHASE PRICE PAID BY YOU The Mountain FOR THE PRODUCT. IN NO EVENT SHALL BOSE BE LIABLE Framingham, MA 01701 FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIR
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©2004 Bose Corporation, The Mountain, Framingham, MA 01701-9168 USA 78 279145 AM Rev.00 CCM-000922
