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CHAPTER 4
Using the Call Control Window
When you place or answer a call, the call state, the directory number of the
incoming call, the name of the person, if available, the operator directory number,
and the elapsed time display in the Call Details pane of the Call Control window.
This section describes the following topics:
• Placing Calls from the Call Control Window, page 4-2
� Performing Call-Control Tasks in the Call Control Window, page 4-2
Cisco CallManager Attendant Console User Gui
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Chapter 4 Using the Call Control Window Placing Calls from the Call Control Window Placing Calls from the Call Control Window To place a call from the Call Control window, perform the following procedure: Procedure Step 1 Click the Operator Line button in the upper, right corner that indicates the directory number of the Cisco IP Phone that controls the Cisco CallManager Attendant Console. Step 2 In the dialog box, enter the number that you want to dial. Step 3 Click OK or Cancel. Tip
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Chapter 4 Using the Call Control Window Performing Call-Control Tasks in the Call Control Window Table 4-1 Quick Reference Table Desired Result Action Performed Answering a To answer a call, perform one of the following tasks: Call � Right-click the call and choose Answer in the context-sensitive menu. � Click the Answer button on the Call Control toolbar. � From the Actions menu, choose Answer. � Press Ctrl + A key on your PC keyboard. � Double-click the call in the Call Control window.
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Chapter 4 Using the Call Control Window Performing Call-Control Tasks in the Call Control Window Table 4-1 Quick Reference Table (continued) Desired Result Action Performed Ending a Call To end a call, perform one of the following tasks: � In the Call Control window, right-click the call and choose Hang Up from the context-sensitive menu. � Click the Hang Up button on the Call Control toolbar. � Press Ctrl + H on your PC keyboard. � From the Actions menu, choose Hang Up. � Use the mouse
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Chapter 4 Using the Call Control Window Performing Call-Control Tasks in the Call Control Window Table 4-1 Quick Reference Table (continued) Desired Result Action Performed Retrieving a To retrieve a call from hold, perform one of the following tasks: Call from Hold � Right-click the call that is on hold; choose Resume from the context-sensitive (Resume) menu. � Click the call that is on hold and then perform one of the following tasks: – Click the Resume button on the Call Control tool
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Chapter 4 Using the Call Control Window Performing Call-Control Tasks in the Call Control Window Table 4-1 Quick Reference Table (continued) Desired Result Action Performed Consult To complete a consult transfer, perform the following procedure: Transferring 1. Perform one of the following tasks: a. Right-click the call that you want to transfer; then, choose Consult Transfer from the context-sensitive menu. b. Click the call that you want to transfer; then, click the Consult Transfer b
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Chapter 4 Using the Call Control Window Performing Call-Control Tasks in the Call Control Window Table 4-1 Quick Reference Table (continued) Desired Result Action Performed Initiating a To initiate an ad hoc conference, perform the following procedure: Conference 1. Perform one of the following tasks: Call a. Right-click the call and choose Conference from the context-sensitive menu. b. Click the appropriate call; click the Conference button on the Call Control toolbar. c. Click the
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Chapter 4 Using the Call Control Window Performing Call-Control Tasks in the Call Control Window Table 4-1 Quick Reference Table (continued) Desired Result Action Performed Parking a Call Note You can park a call only if the server that is associated with the attendant console runs a version of Cisco CallManager Release 3.3 or later. To park a call, perform the following procedure: 1. Perform one of the following tasks: a. Right-click the call that you want to park; then, choose Call Pa
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Chapter 4 Using the Call Control Window Performing Call-Control Tasks in the Call Control Window Table 4-1 Quick Reference Table (continued) Desired Result Action Performed Retrieving To retrieve/revert a parked call, perform the following procedure: (Reverting) a 1. Perform the procedure in the “Parking a Call” section on page 2-10. Parked Call 2. If the user does not answer the call, perform the one of the following tasks to revert the parked call: a. Right-click the call that you wan
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Chapter 4 Using the Call Control Window Performing Call-Control Tasks in the Call Control Window Cisco CallManager Attendant Console User Guide OL-3053-01 4-10
