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USER GUIDE
SB6120
® ®
SURFboard DOCSIS 3.0 Cable Modem
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SAFETY AND REGULATORY INFORMATION IMPORTANT SAFETY INSTRUCTIONS — when using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: • Read all of the instructions listed here and/or in the user manual before you operate this device. Give particular attention to all safety precautions. Retain the instructions for future reference. • This device must be installed and used in strict a
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• Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the device or use forced air to remove dust. • Do not use this product near water; for example, near a bathtub, washbowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. • Upon completion of any service or repairs to this device, ask the service technician to perform safety checks to determine that the device is in safe operating condition
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INTERNATIONAL DECLARATION OF CONFORMITY We, Motorola, Inc. 101 Tournament Drive Horsham, PA, U.S.A. Declare under our sole responsibility that the SB6120 SURFboard DOCSIS 3.0 Cable Modem series To which the declaration relates is in conformity with the following standards: EN 60950-1 EN 55022 EN 55024 EN 61000-3-2 EN 61000-3-3 The following provisions of the Directive(s) of the Council of the European Union: EMC Directive 2004/108/EC Low Voltage Directive 2006/95/EC W
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SOFTWARE LICENSE SB6120 SURFboard DOCSIS 3.0 Cable Modem Motorola, Inc. Home and Networks Mobility Business (“Motorola”) 101 Tournament Drive, Horsham, PA 19044 IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE (“LICENSE”) CAREFULLY BEFORE YOU INSTALL, DOWNLOAD, OR USE ANY APPLICATION SOFTWARE, USB DRIVER SOFTWARE, FIRMWARE, AND RELATED DOCUMENTATION (“SOFTWARE”) PROVIDED WITH MOTOROLA’S CABLE DATA PRODUCT (THE “CABLE DATA PRODUCT”). BY USING THE CABLE DATA PRODUCT AND/OR INSTALLING, D
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Motorola retains all rights not expressly licensed under this License. The Software, including any images, graphics, photographs, animation, video, audio, music, and text incorporated therein, is owned by Motorola or its 3rd party licensors and is protected by United States copyright laws and international treaty provisions. Except as otherwise expressly provided in this License, the copying, reproduction, distribution or preparation of derivative works of the Software, any portion of t
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CONTENTS 1 Overview ................................................................................................................................................................ 1 Front Panel......................................................................................................................................................... 2 Rear Panel ...................................................................................................................................
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1 OVERVIEW ® ® Congratulations, you have a new Motorola SB6120 SURFboard DOCSIS 3.0 Cable Modem! It provides high-speed access to the Internet and other online services. Unlike a dial-up modem, your cable modem is always online. Just open your browser and surf! You can use your high-speed cable modem to directly connect one computer in your home or business to the Internet. Connect a single computer equipped with an Ethernet adapter directly to the Ethernet port on the SB6120 SURFboa
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1 OVERVIEW Front Panel The SB6120 front panel lights provide information about power, communications, and errors. Key Light Off Flashing On 1 Power is This light never flashes Green: Power is properly disconnected connected 2 Receive channel Scanning for a receive Green: Downstream not found (downstream) channel channel is connected connection Blue: Downstream channel is connected with bonded channels 3 Send channel not Scanning for a send Green: Upstream channel
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1 OVERVIEW Optional LED operation available in some locations: RECEIVE and SEND lights are blue when the downstream and upstream channels are connected with bonded channels. LINK light is blue for high-speed Ethernet connection (Gigabit) from the SB6120 to your computer. Rear Panel The rear panel contains cabling connectors and the power receptacle. Key Item Description 1 ETHERNET Connection to Ethernet equipped computers using a cable terminated with an RJ-45 connector 2 CAB
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1 OVERVIEW Bottom Label on the SB6120 The label on the bottom of the SB6120 contains the Media Access Control (MAC) address, a unique, 48-bit value permanently saved in ROM at the factory to identify the cable modem on the network. To receive data service, you will need to provide the MAC address marked HFC MAC ID to your Internet Service Provider. 4
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2 INSTALLATION The following topics provide information about installing the SB6120 hardware: • Before You Begin • Precautions • Signing Up for Service • Computer System Requirements • Cabling and Startup for the SB6120 • Wall Mounting Your SB6120 • Configuring TCP/IP Before You Begin Before you begin the installation, check that you received the following items with your SB6120 SURFboard DOCSIS 3.0 Cable Modem. Item Description Power cord Connects the SB6120 to a power adapte
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2 INSTALLATION Precautions Postpone SB6120 cable modem installation until there is no risk of a thunderstorm or lightning activity in the area. To avoid damaging the cable modem with static electricity: • Always connect the coaxial cable to the grounded cable TV wall outlet first. • Before you connect or disconnect the Ethernet cable from your cable modem or PC, always touch the coaxial cable connector on the cable modem to release any static charges. To avoid potential shock, always
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2 INSTALLATION Signing Up for Service You must sign up with an Internet Service Provider to access the Internet and other online services. To activate your service, call your local Internet Service Provider. To receive data service, you need to provide the MAC address printed on the bar code label marked HFC MAC ID on the bottom of the cable modem. You can record it here: 00 : ______ : ______ : ______ : ______ : ______ You should ask your Internet Service Provider the following ques
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2 INSTALLATION • Minimum 256 MB RAM recommended • 10 MB available hard disk space There are no web browser restrictions for the SB6120. Cabling and Startup for the SB6120 Be sure your computer is on and the cable modem is unplugged. 1. Connect one end of the coaxial cable to the cable outlet or splitter. 2. Connect the other end of the coaxial cable to the CABLE connector on the cable modem. Hand-tighten the connectors to avoid damaging them. 3. Plug the power adapter cord into the +
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2 INSTALLATION POWER Turns on when AC power is connected to the SB6120. RECEIVE Flashes while scanning for the downstream receive channel. Changes to solid green when the receive channel is locked. SEND Flashes while scanning for the upstream send channel. Changes to solid green when the send channel is locked. ONLINE Flashes during SB6120 registration and configuration. Changes to solid green when the SB6120 is registered. Optional LED operation available in some locations: RE
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2 INSTALLATION You can mount the SB6120 horizontally or vertically. Do the following to mount your SB6120 on the wall: 1. See the Wall Mounting Template to print a copy of the template. 2. Click Print or choose Print from the File menu to display the Print dialog box. The sample Print dialogue window shown below may vary slightly on your computer, depending upon your operating system. To print the template only, select Current page as the Print Range. Be sure you print the template
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2 INSTALLATION 6.0 mm (.24 inches) maximum 9.0 mm (.35 inches) maximum 2.5 mm (.10 inches). There must be .10 inches (2.5 mm) between the wall and the underside of the screw head. 9. Place the SB6120 so the keyholes on the back of the unit are aligned above the mounting screws. 10. Slide the SB6120 down until it stops against the top of the keyhole opening. After mounting, reconnect the coaxial cable input and Ethernet connection. Plug the power cord into the +12VDC connector on th
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2 INSTALLATION Configuring TCP/IP Make sure all client computers are configured for TCP/IP, which is a protocol for communication between computers. Perform one of the following for the operating system you are running: • Configuring TCP/IP in Windows 2000 • Configuring TCP/IP in Windows XP • Configuring TCP/IP in Windows Vista • For Macintosh or UNIX systems, follow the instructions in the applicable Macintosh or UNIX user documentation. After configuring TCP/IP on your computer
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2 INSTALLATION • Verifying the IP Address in Windows Vista • For Macintosh or UNIX systems, follow the instructions in the applicable Macintosh or UNIX user documentation. Configuring TCP/IP in Windows 2000 1. Select Control Panel from either the Windows Start menu or Windows Desktop to display the Control Panel window. 2. Double-click Network and Dial-up Connections to display the Network and Dial-up Connections window. In the steps that follow, a connection number such as 1,
