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Service Reference Guide
HP Compaq dx2400 Business PC
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© Copyright 2008 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or om
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Table of contents 1 Installing and Customizing the Software Installing the Operating System ........................................................................................................... 1 Installing or Upgrading Device Drivers ................................................................................................. 1 HP Backup and Recovery Manager ..................................................................................................... 2 2 Computer Setup (F10)
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Chassis Designation ........................................................................................................................... 18 Microtower (MT) ................................................................................................................. 18 Electrostatic Discharge Information .................................................................................................... 19 Generating Static ..............................................................
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Speaker .............................................................................................................................................. 62 Rear Chassis Fan ............................................................................................................................... 63 Power Supply ..................................................................................................................................... 64 System Board ...................................
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Appendix D System Board and Riser Board Reference Designators ............................................................................................................................................................ 92 Appendix E Specifications Index ................................................................................................................................................................. 100 vi
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1 Installing and Customizing the Software NOTE: If the computer was shipped with Windows Vista loaded, you will be prompted to register the computer with HP Total Care before installing the operating system. You will see a brief movie followed by an online registration form. Fill out the form, click the Begin button, and follow the instructions on the screen. CAUTION: Do not add optional hardware or third-party devices to the computer until the operating system is successfully installed. Doing s
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HP Backup and Recovery Manager The HP Backup and Recovery Manager is an easy-to-use, versatile application that allows you to back up and recover the primary hard drive on the PC. The application works within Windows to create backups of Windows, all applications, and all data files. Backups can be scheduled to occur automatically at designated intervals, or they can be initiated manually. Important files can be archived separately from regular backups. HP Backup and Recovery Manager is preinsta
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2 Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for graphics, audio, storage, communications, and input devices. ● View settings for processor and memory. ● Modify the boot order of bootable devices such as hard drives, diskette drives, optical drives, or USB flash media devices. ● Restri
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Boot ● Exit ● Use the arrow keys to select the appropriate heading, then press Enter. Use the arrow (up and down) keys to select the option you want, then press Enter. To return to the previous screen, press Esc. CAUTION: Do NOT turn the computer power OFF while the ROM is saving the Computer Setup (F10) changes because the CMOS could become corrupted. It is safe to turn off the computer only after exiting the F10 Setup screen. Computer Setup—Main NOTE: Support for specific Computer Setup option
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Memory Bank 4 ● BIOS Revision ● Core Version ● Model Number ● Product Number ● Asset Tag (press Enter to change) ● Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. WARNING! Setting items on this menu to incorrect values may cause your system to malfunction. Table 2-2 Computer Setup—Advanced Option Description CPU Type (view only) CPU Speed (view only) Cache RAM (view only) Primary Video Adapter Allows you to select the b
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Table 2-2 Computer Setup—Advanced (continued) USB Legacy Mode Allows you to set: Support Disabled ● Enabled ● Onboard LAN Allows you to disable/enable onboard LAN controller. Onboard LAN Boot Allows you to disable/enable the boot ROM of the onboard LAN chip. ROM SATA1 Controller Allows you to disable/enable the SATA1 Controller. SATA1 Controller If SATA1 Controller is enabled, allows you to set the mode to: Mode IDE ● AHCI ● SATA2 Controller Allows you to disable/enable the SATA2 Controller. On
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Computer Setup—Boot NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 2-4 Computer Setup—Boot Option Description Boot-time Diagnostic Disables/enables POST diagnostic messages display. Screen 1st Boot Device Allows you to specify which device groups will boot first, second, third, and fourth or to disable any of the four: 2nd Boot Device Floppy Group ● 3rd Boot Device CD-ROM Group ● 4th Boot Device Hard Drive Group ● Network Boot Group ● N
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Recovering the Configuration Settings To reset all BIOS Setup options to their default values (including options for ctrl+F10), you must enter F10 Setup mode and press F5. This does not include updates to system date, system time, supervisor password, user password, and CPU frequency multiplier. 8 Chapter 2 Computer Setup (F10) Utility
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3 Computer Diagnostic Features HP Insight Diagnostics NOTE: HP Insight Diagnostics is included on CD with some computer models only. The HP Insight Diagnostics utility allows you to view information about the hardware configuration of the computer and perform hardware diagnostic tests on the subsystems of the computer. The utility simplifies the process of effectively identifying, diagnosing, and isolating hardware issues. The Survey tab is displayed when you invoke HP Insight Diagnostics. This
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6. Shut down the operating system and turn off the computer. 7. Turn on the computer. The system will boot to the CD. NOTE: If the system does not boot to the CD in the optical drive, you may need to change the boot order in the Computer Setup (F10) utility so that the system attempts to boot to the optical drive before booting to the hard drive. Refer to Computer Setup (F10) Utility on page 3 for more information. 8. Select the appropriate language and click Continue. NOTE: It is recommended th
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Test Tab The Test tab allows you to choose various parts of the system to test. You can also choose the type of test and testing mode. There are three types of tests to choose from: Quick Test—Provides a predetermined script where a sample of each hardware component is ● exercised and requires no user intervention in either Unattended or Interactive mode. Complete Test—Provides a predetermined script where each hardware component is fully tested. ● There are more tests available in the Interacti
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After testing has completed, the Cancel Testing button is replaced with a Retest button. The Retest button will retest the last set of tests executed. This enables you to re-run the set of tests without having to re-enter the data in the Test tab. The Status tab also shows: ● The devices being tested ● The test status (running, passed, or failed) of each device being tested The overall test progress of all devices being tested ● The test progress for each device being tested ● ● The elapsed test
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Saving and Printing Information in HP Insight Diagnostics You can save the information displayed in the HP Insight Diagnostics Survey and Log tabs to a diskette or a USB 2.0 HP Drive Key (64MB or higher). You can not save to the hard drive. The system will automatically create an html file that has the same appearance as the information displayed on the screen. 1. Insert a diskette or USB 2.0 HP Drive Key (capacity must be 64MB or higher). USB 1.0 Drive Keys are not supported. 2. Click Save in t
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HP Backup and Recovery Manager The HP Backup and Recovery Manager is an easy-to-use, versatile application that allows you to back up and recover the primary hard drive on the PC. The application works within Windows to create backups of Windows, all applications, and all data files. Backups can be scheduled to occur automatically at designated intervals, or they can be initiated manually. Important files can be archived separately from regular backups. HP Backup and Recovery Manager is preinsta
