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Maintenance and Service
Guide
HP Pavilion zv6000 Notebook PC
Compaq Presario R4000 Notebook PC
Document Part Number: 382519-002
July 2005
This guide is a troubleshooting reference used for maintaining
and servicing the notebook. It provides comprehensive
information on identifying notebook features, components, and
spare parts; troubleshooting notebook problems; and performing
notebook disassembly procedures.
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© Copyright 2005 Hewlett-Packard Development Company, L.P. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. AMD, Athlon, Sempron, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services a
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Contents 1 Product Description 1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1 1.2 Resetting the Notebook. . . . . . . . . . . . . . . . . . . . . . . 1–4 1.3 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–5 1.4 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1–6 1.5 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–24 2 Troubleshooting 2.1 Computer Setup. . . . . . . . . . . . . . .
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Contents 5 Removal and Replacement Procedures 5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2 5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–3 5.3 Preparing the Notebook for Disassembly . . . . . . . . . 5–5 5.4 Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7 5.5 Notebook Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11 5.6 External Memory Module. . . . . . . . . . . . . . . . .
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1 Product Description The HP Pavilion zv6000 Notebook PC 1 and Compaq Presario R4000 Notebook PC 2 offer advanced modularity, AMD Mobile Athlon™ 64 and Mobile AMD Sempron™ processors, and extensive multimedia support. HP Pavilion zv6000 Notebook PC and Compaq Presario R4000 Notebook PC 1.1 Features ■ AMD Mobile Athlon 64 4000, 3800, 3500, or 3200 processors, or Mobile AMD Sempron 3200 or 3000 processors, varying by notebook model ■ 15.4-inch, WXGA, TFT (1280 × 800) with BrightView display
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Product Description ■ 100-, 80-, 60-, or 40-GB high-capacity hard drive, varying by notebook model ■ 256-MB DDR synchronous DRAM (SDRAM) at 333 MHz, expandable to 2.0 GB ■ Microsoft® Windows® XP Home Edition or Windows XP Professional, varying by notebook model ■ Full-size Windows keyboard with embedded numeric keypad ■ TouchPad pointing device, including dedicated horizontal (Compaq Presario R4000 models only) and vertical scroll regions and TouchPad on/off button. ■ Integrated 10Base-T/10
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Product Description ❏ Consumer infrared (full-featured HP Pavilion zv6000 models only) ❏ Digital Media Slot (full-featured HP Pavilion zv6000 models only) ❏ Expansion port 2 ❏ ExpressCard slot (full-featured models only) ❏ External monitor ❏ IEEE 1394 (full-featured models only) ❏ Memory Reader (full-featured Compaq Presario R4000 models) ❏ PC Card ❏ Power ❏ Primary battery ❏ RJ-11 (modem) ❏ RJ-45 (network) ❏ S-Video-out ❏ Universal Serial Bus (USB) v. 2.0 (4) Numerous references are made thr
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Product Description 1.2 Resetting the Notebook If the notebook you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS: 1. Prepare the notebook for disassembly (refer to Section 5.3, “Preparing the Notebook for Disassembly,” for more information). 2. Remove the real-time clock (RTC) battery (refer to Section 5.22, “System Board,” for more information on removing and replacing the RTC battery). 3. Wait approximately 5 minutes. 4. Repl
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Product Description 1.3 Power Management The notebook comes with power management features that extend battery operating time and conserve power. The notebook supports the following power management features: ■ Standby ■ Hibernation ■ Setting customization by the user ■ Hotkeys for setting the level of performance ■ Battery calibration ■ Lid switch standby/resume ■ Power/standby button ■ Advanced Configuration and Power Management (ACPM) compliance Maintenance and Service Guide 1–5
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Product Description 1.4 External Components The external components on the front of the HP Pavilion zv6000 are shown below and described in Table 1-1. Depending on your notebook model, component locations may vary. Front Components, HP Pavilion zv6000 Table 1-1 Front Components, HP Pavilion zv6000 Item Component Function 1 Power/standby light* ■ On: Notebook is turned on. ■ Blinking: Notebook is in standby. ■ Off: Notebook is off. 2 Integrated Drive On or blinking: The primary hard drive or a
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Product Description Table 1-1 Front Components, HP Pavilion zv6000 (Continued) Item Component Function 3 Display release latch Opens the notebook. 4 Battery light* ■ On: The battery pack is charging. ■ Blinking: The battery pack has reached a low-battery condition. ■ Off: The battery pack is fully charged or not inserted. 5 Stereo speakers (2) Produce stereo sound. 6 Volume down button Decreases system volume. 7 Volume up button Increases system volume. 8 Consumer infrared Links the notebook t
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Product Description The external components on the front of the Compaq Presario R4000 are shown below and described in Table 1-2. Depending on your notebook model, component locations may vary. Front Components, Compaq Presario R4000 Table 1-2 Front Components, Compaq Presario R4000 Item Component Function 1 Stereo speakers (2) Produce stereo sound. 2 Power/standby light* ■ On: Notebook is turned on. ■ Blinking: Notebook is in standby. ■ Off: Notebook is off. 3 Battery light* ■ On: The batter
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Product Description The external components on the rear panel of the notebook are shown below and described in Table 1-3. Depending on your notebook model, component locations may vary. Rear Panel Components Table 1-3 Rear Panel Components Item Component Function 1 Power connector Connects the AC adapter cable. 2 Exhaust vents (2) Provide airflow to cool internal components. To prevent overheating, do not ✎ obstruct vents. Do not allow a hard surface, such as a printer, or a soft surface, s
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Product Description The external components on the right side of the notebook are shown below and described in Table 1-4. Depending on your notebook model, component locations may vary. Right-Side Components Table 1-4 Right-Side Components Item Component Function 1 Audio-out Connects optional headphones or powered (headphone) jack stereo speakers. Also connects the audio function of an audio/video device, such as a television or VCR. 2 Audio-in (microphone) Connects an optional monaural (
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Product Description Table 1-4 Right-Side Components (Continued) Item Component Function 4 USB port Connects optional USB devices. 5 Exhaust vent Provides airflow to cool internal components. To prevent overheating, do not ✎ obstruct vents. Do not allow a hard surface, such as a printer, or a soft surface, such as pillows or thick rugs or clothing, to block airflow. 6 Expansion port 2 Connects the notebook to an optional docking device. The notebook has only one ✎ expansion port. The term
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Product Description The external components on the left side of the notebook are shown below and described in Table 1-5. Depending on your notebook model, component locations may vary. Left-Side Components Table 1-5 Left-Side Components Item Component Function 1 ExpressCard slot Supports an optional ExpressCard. (select models only) 2 USB ports (2) Connect optional USB devices. 1–12 Maintenance and Service Guide
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Product Description Table 1-5 Left-Side Components (Continued) Item Component Function 3 Digital Media Slot Supports most digital memory cards, (select HP Pavilion including Secure Digital (SD) Memory zv6000 models only) Card, Memory Stick, Memory Stick Pro, xD-Picture Card, MultiMediaCard, or Memory Reader SmartMedia (SM) card. (select Compaq Presario R4000 models only) 4 Security cable slot Attaches an optional security cable to the notebook. Security solutions are designed to ✎ act
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Product Description The standard keyboard components on the notebook are shown below and described in Table 1-6. Standard Keyboard Components 1–14 Maintenance and Service Guide
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Product Description Table 1-6 Standard Keyboard Components Item Component Function 1 Function keys (12) Perform system and application tasks. When combined with the fn key, the function keys perform additional tasks as hotkeys. 2 caps lock key Enables caps lock and turns on the caps lock light. 3 fn key Combines with other keys to perform system tasks as hotkeys. For example, pressing fn+f7 decreases screen brightness. 4 Windows logo key Displays the Windows Start menu. 5 Windows Displays
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Product Description The top components on the HP Pavilion zv6000 are shown below and described in Table 1-7. Top Components, HP Pavilion zv6000 Models Table 1-7 Top Components, HP Pavilion zv6000 Item Component Function 1 Digital Media Slot light On: An optional digital memory card is (select models only) being accessed. 2 Caps lock light On: Caps lock is on. 3 Exhaust vent Provides airflow to cool internal components. To prevent overheating, do not ✎ obstruct vents. Do not allow a hard su
