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HP ENVY 17 Notebook PC
HP ENVY TouchSmart m7 Notebook PC
HP ENVY TouchSmart 17 Notebook PC
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.
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© Copyright 2013 Hewlett-Packard Product notice Software terms Development Company, L.P. This guide describes features that are By installing, copying, downloading, or Bluetooth is a trademark owned by its common to most models. Some features may otherwise using any software product proprietor and used by Hewlett-Packard not be available on your computer. preinstalled on this computer, you agree to Company under license. Intel is a trademark be bound by the terms of the HP End User Not all featu
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Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty. iii
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iv Important Notice about Customer Self-Repair Parts
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Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during
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vi Safety warning notice
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Table of contents 1 Product description ........................................................................................................... 1 Service tag and PCID label ....................................................................................................... 6 Service tag ............................................................................................................... 6 PCID label ...............................................................................
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Workstation guidelines ............................................................................. 43 Equipment guidelines ................................................................................ 44 5 Removal and replacement procedures for Customer Self-Repair parts ............................. 45 Component replacement procedures ........................................................................................ 45 Battery ........................................................
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Starting Setup Utility (BIOS) ..................................................................... 100 Updating the BIOS ................................................................................. 100 Determining the BIOS version ................................................... 100 Downloading a BIOS update .................................................... 101 Using System Diagnostics ......................................................... 102 8 Specifications ...................
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1 Product description Category Description Product Name HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP ENVY TouchSmart 17 Notebook PC Processors ● Intel® Quad Core™ i7-4900MQ 2.80-GHz (SC turbo up to 3.80-GHz) processor (1600-MHz FSB, 8.0-MB L3 cache, 47 W) ● Intel Quad Core i7-4800MQ 2.70-GHz (SC turbo up to 3.70-GHz) processor (1600-MHz FSB, 6.0-MB L3 cache, 47 W) ● Intel Quad Core i7-4702MQ 2.20-GHz (SC turbo up to 3.20-GHz) processor (1600-MHz FSB, 6.0-MB L3 cache, 37 W) ● Intel
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Category Description Switchable discrete graphics: Nvidia N14P-GV2 (GeForce 740M) switchable discrete graphics with 2GB of dedicated video ● memory (128Mx16 DDR3 1GHz x 8 pcs) Nvidia N14P-GT (GeForce 750M) switchable discrete graphics with 2GB of dedicated video ● memory (128Mx16 DDR3 1GHz x 8 pcs) Panel 17.3" high-definition (HD) light-emitting diode (WLED) BrightView (1600x900) display, (wedge 6.0mm) SVA, Color Gamut 60%, supports LVDS, 200 nits 17.3" high-definition (FHD) light-emitting dio
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Category Description Solid-state drive Only configured with system memory up to 8 GB: 32-GB mSATA (select models only) ● 24-GB mSATA (select models only) ● Optical drives Fixed Serial ATA 9.5-mm tray load Supports the following optical drives: ● DVD+/-RW Double-Layer SuperMulti ● Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer ● Blu-ray Disc writer with SuperMulti DVD±R/RW Double-Layer ● Support Zero-Power ODD External optical External USB drives Serial ATA 12.7-mm tray load Supports the
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Category Description Wireless Integrated wireless local area network (WLAN) options by way of wireless module Two WLAN antennas built into display assembly Supports Intel Wireless Display (WiDi) Antenna support for 802.11a/b/g/n with MIMO support 2×2 Supports the following WLAN formats: Intel® Centrino® Wireless-N 2230 802.11 b/g/n 2×2 WiFi and Bluetooth 4.0 Combo ● Adapter Realtek RTL8188EE 802.11 b/g/n 1x1 Wi-Fi Adapter ● Qualcomm Atheros AR9485 802.11 b/g/n 1x1 Wi-Fi Adapter ● Mediatek MT7630
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Category Description Power Supports the following HP AC adapters: requirements 65W (4.5mm connector) (select models only) ● 65W EM (4.5mm connector) (select models only) ● 90W (4.5mm connector) (select models only) ● 90W EM (4.5mm connector) (select models only) ● 120W (4.5mm connector) (select models only) ● 1-M length power cord Supports the following batteries: ● 6-Cell battery - 62Whr (2.8Ah), supports fast charge: up to 90% charged in 90 minutes Operating system Preinstalled: Windows 8 (64
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Service tag and PCID label Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag, which is located on the bottom of the computer. Item Description Function (1) Product name This is the product name affixed to the front of the computer. (2) Serial number This is an alphanumeric identifier that is unique to each product. (3) Part number/Product number This number provides specific information about the produc
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Service tag and PCID label 7
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2 External component identification Display Component Description (1) Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer. (2) Internal microphones (2) Record sound. (3) Webcam light On: The webcam is in use. 8 Chapter 2 External component identification
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Component Description (4) HP TrueVision HD Webcam Records video and takes still photographs. Swipe from the right edge of the TouchPad or touch screen (select models only) to display the charms, tap Search, and then tap the search box. Type c, and then select CyberLink YouCam from the list of applications. – or – From the Start screen, type c, and then select CyberLink YouCam from the list of applications. (5) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless lo
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Component Description (1) Power button When the computer is off, press the button to turn on ● the tablet. When the computer is on, press the button briefly to ● initiate Sleep. When the computer is in the Sleep state, press the ● button briefly to exit Sleep. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information. If the computer has stopped responding and Microsoft® ● Windows® shutdown procedures are ineffective, press and hold the power button down
