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HP EliteBook 8570p Notebook PC
computer model and HP ProBook 6570b
Notebook PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
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© Copyright 2012 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in
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Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during
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iv Safety warning notice
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Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ................................................................................... 15 Display ................................................................................................................................. 15 Buttons and fingerprint reader (select models only) ................................
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Electrostatic discharge damage .................................................................. 75 Packaging and transporting guidelines ........................................ 77 Component replacement procedures ........................................................................................ 79 Service tag ............................................................................................................. 79 Computer feet .....................................................
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Starting Computer Setup ........................................................................................ 152 Using Computer Setup ........................................................................................... 152 Navigating and selecting in Computer Setup ............................................. 152 Restoring factory settings in Computer Setup .............................................. 153 Updating the BIOS ...........................................................
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SuSE Linux (SLED) ................................................................................................................. 174 Creating backups .................................................................................................. 174 Backing up your information ................................................................................... 174 Performing a system recovery ................................................................................. 175 USB Recovery
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1 Product description Category Description HP EliteBook 8570p HP ProBook 6570b Notebook PC Notebook PC Product Name HP ProBook 8570p Notebook PC √ HP ProBook 6570b Notebook PC √ ● Processors Intel® Quad Core® i7-3740QM √ 2.70-GHz processor (SC turbo up to 3.70-GHz; 1600-MHz FSB, 6.0-MB L3 cache, 45 W) ● Intel Quad Core i7-3720QM 2.60- GHz processor (SC turbo up to 3.60- GHz; 1600-MHz FSB, 6.0-MB L3 cache, 45 W) ● Intel Quad Core i7-3630QM 2.40- GHz processor (SC turbo up to 3.40- GHz; 1600-MH
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Category Description HP EliteBook 8570p HP ProBook 6570b Notebook PC Notebook PC ● Intel Dual Core i7-3540M 3.00-GHz √√ processor (SC turbo up to 3.70-GHz; 1600-MHz FSB, 4.0-MB L3 cache, 45 W) ● Intel Dual Core i7-3520M 2.90-GHz processor (SC turbo up to 3.60-GHz; 1600-MHz FSB, 4.0-MB L3 cache, 35 W) ● Intel Dual Core i5-3380M 2.90-GHz processor (SC turbo up to 3.60-GHz; 1600-MHz FSB, 3.0-MB L3 cache, 35 W) ● Intel Dual Core i5-3360M 2.80-GHz processor (SC turbo up to 3.50-GHz; 1600-MHz FSB, 3.
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Category Description HP EliteBook 8570p HP ProBook 6570b Notebook PC Notebook PC Mobile Intel HM76 chipset √ Graphics Switchable discrete graphics: AMD √ Radeon™ HD 7570M, with support for DisplayPort 1.2 and up to 4 displays through the APR Internal graphics: ● Universal memory architecture (UMA) with shared video memory ● Intel HD Graphics 4000 Switchable discrete graphics: AMD √ Radeon™ HD 7570M, with support for DisplayPort 1.2 and up to 4 displays through the APR Internal graphics: ● Uni
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Category Description HP EliteBook 8570p HP ProBook 6570b Notebook PC Notebook PC Memory Two customer-accessible/upgradable √√ memory module slots DDR3-1600-MHz dual channel support Supports 16384-MB of system RAM in the following configurations: ● 16384-MB (8192-MB×2) ● 8192-MB (8192-MB×1 or 4096×2) ● 8192-MB (8192-MB×1 or 4096×2; not supported on computer models equipped with a 32-bit operating system) ● 6144-MB (4096-MB+2048-MB) ● 4096-MB (4096-MB×1 or 2048- MB×2) ● 2048-MB (2048×1) Hard drive
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Category Description HP EliteBook 8570p HP ProBook 6570b Notebook PC Notebook PC Solid-state drive Solid-state drive (SSD) mounts in the same √ bracket as the hard drive Customer-accessible Serial ATA III Supports the following SSDs: ● 256-GB SED ● 240-GB ● 180-GB ● 160-GB ● 128-GB Supports the following SSDs: √ ● 180-GB ● 160-GB ● 128-GB Upgrade drive Customer-accessible √√ Supports the following drive options: ● Blu-ray ROM DVD±RW SuperMulti DL Drive ● DVD±RW Double-Layer with SuperMulti Dri
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Category Description HP EliteBook 8570p HP ProBook 6570b Notebook PC Notebook PC Audio and video Two stereo speakers √√ HD audio with SRS Premium Sound PRO √√ Integrated 720p HD webcam (supports no √√ camera option) Integrated dual-array microphone on √√ computer models equipped with a webcam Integrated mono microphone on computer models not equipped with a webcam Modem 56kbps v.92 MDC data/fax √√ modem module Supports no modem option Modem module cable not included Ethernet Intel 82579LM 10/
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Category Description HP EliteBook 8570p HP ProBook 6570b Notebook PC Notebook PC Integrated wireless local area network √√ (WLAN) options by way of wireless module Three WLAN antennas built into display assembly Support for the following WLAN formats: ● Atheros WB225 1×1 802.11b/g/n Bluetooth Combo Adapter ● Broadcom 43228 802.11abgn 2×2 Wi-Fi Adapter ● Intel Centrino Advanced-N 6205 WLAN module ● Intel Centrino Ultimate-N 6300 WLAN module ● Intel Centrino Wireless-N 2200 802.11b/g/n 2×2 WiFi A
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Category Description HP EliteBook 8570p HP ProBook 6570b Notebook PC Notebook PC External media cards Integrated 54-mm ExpressCard √√ Secure Digital (SD) flash media slot with push-push technology, supporting the following digital card formats: ● MultiMediaCard (MMC) ● MMC+ ● Secure Digital (SD) Memory Card ● SDHC ● SDXC Ports ● 1394a port √√ ● Audio-in (mono microphone) ● Audio-out (stereo headphone) ● Battery connector ● DisplayPort 1.2 (on computer models equipped with a graphics subsystem wi
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Category Description HP EliteBook 8570p HP ProBook 6570b Notebook PC Notebook PC Keyboard/pointing Full-size keyboard with numeric keypad √√ devices (upper-left justified), dual-point, spill- resistant, chiclet-style, with durakeys Gesture support: MultiTouch gestures √√ enabled, two-finger scrolling, and pinch- zoom as default Taps enabled by default √√ Support for TouchPad with image sensor √√ Support for Windows 8 Indirect Touch √√ Power requirements Supports the following HP Smart AC ada
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Category Description HP EliteBook 8570p HP ProBook 6570b Notebook PC Notebook PC Operating system Preinstalled: √√ ● Windows® 8 ML 64 with Microsoft Basics (Japan only) ● Windows 8 Professional 64 with Microsoft Basics (Japan only) ● Windows 8 Professional 64 DPK with Windows 7 Professional 64 and 32 (Japan only) ● Windows 7 Home Premium 64 and 32 with Microsoft Basics ● Windows 7 Professional 64 and 32 with Microsoft Basics ● Windows 7 Service Pack 1 ● FreeDOS ● SUSE Linux (SLED; People's Repub
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Category Description HP EliteBook 8570p HP ProBook 6570b Notebook PC Notebook PC Preinstalled with Microsoft Office: √√ ● Windows 8 CH 64-bit with Office 2010 Transition OPK (People's Republic of China only) ● Windows 8 EM 64-bit with Office 2010 Transition OPK (not available in Japan) ● Windows 8 ML 64-bit with Office 2010 Business and Home (Japan only; requires configuration with Office Personal Japan 2010 app AV) ● Windows 8 ML 64-bit with Office 2010 Personal (Japan only; requires configura
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Category Description HP EliteBook 8570p HP ProBook 6570b Notebook PC Notebook PC Preinstalled with Microsoft Office: √√ (Continued) ● Windows 7 Professional 64- and 32- bit with Office 2010 Starter (not available in Japan) ● Windows 7 Professional 64- and 32- bit with Office 2010 Business & Home (only in Japan) ● Windows 7 Professional 64- and 32- bit with Office 2010 Personal (only in Japan) ● Windows 7 Professional 64- and 32- bit with Office 2010 Professional (only in Japan) Restore media—D
