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Avaya 1120E IP Deskphone
with SIP Software User
Guide
Avaya Communication Server 1000
Document Status: Standard
Document Version: 06.04
Part Code: NN43112-101
Date: October 2010
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© 2010 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes. Documentation disclaimer Avaya shall not be responsible for any modifications, additions, or deletio
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Revision history Revision history October 2010 Standard 06.04. This document is up-issued to support changes related to rebranding. September 2010 Standard 06.03. This document is up-issued to include the Multi- Level Precedence and Preemption service. August 2010 Standard 06.01. This document is up-issued to support SIP Software Release 3.2. March 2010 Standard 04.01. This document is up-issued to support SIP software Release 3.0. September 2008 Standard 03.05. This document is up issued t
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Revision history 4
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Contents Contents Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Avaya 1120E IP Deskphone controls . . . . . . . . . . . . . . . . . . . 17 Avaya 1120E IP Deskphone display . . . . . . . . . . . . . . . . . . . 23 Cleaning the Avaya 1120E IP Deskphone LCD display screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Context-sensitive soft
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Contents Installing additional cables . . . . . . . . . . . . . . . . . . . . . . . . 58 Wall-mounting the IP Deskphone (optional) . . . . . . . . . . . 58 Entering text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Entering text using the IP Deskphone dialpad . . . . . . . . . 61 Enabling and disabling the # Ends Dialing feature . . . . . . 63 Configuring the dialpad to alphanumeric dialing . . . . . . . 65 Entering text using the USB keyboard . . . . . . . . .
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Contents Configuring the Backlight Screensaver . . . . . . . . . . . . . . . . . 88 Configuring Menu Auto back-out . . . . . . . . . . . . . . . . . . . . . . 89 Selecting a ring pattern . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Adjusting the ring volume . . . . . . . . . . . . . . . . . . . . . . . . . 92 Adjusting the volume of the Handset, Headset, and Handsfree mode . . . . .
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Contents Redirecting an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . 134 Declining an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . 137 Creating a new Call Decline Reason . . . . . . . . . . . . . . . 138 Managing Call Decline Reasons . . . . . . . . . . . . . . . . . . 139 Ignoring an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . . 141 Receiving intercom calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143 Receivin
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Contents Managing calls in the Call Outbox while not on a call . . 175 Initiating a call from the Call Outbox . . . . . . . . . . . . . . . 176 Deleting calls from your Call Outbox . . . . . . . . . . . . . . . 177 Viewing the details of a call in the Call Outbox . . . . . . . 178 Accessing the calls in your Call Outbox during a call . . . 179 Instant Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181 Configuring Instant Messaging . . . . . . . . . . . . . . .
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Contents Using Park Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213 Retrieving a Parked Call . . . . . . . . . . . . . . . . . . . . . . . . 214 Additional features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216 Using the Friends feature . . . . . . . . . . . . . . . . . . . . . . . . . . . 216 Accessing your Friends list . . . . . . . . . . . . . . . . . . . . . . 217 Editing information of a friend . . . . . . . . . . . . . . . . . . . . 220
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Contents Logging out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267 Primary account logout . . . . . . . . . . . . . . . . . . . . . . . . . 267 Secondary account logout . . . . . . . . . . . . . . . . . . . . . . . 268 Server failover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268 Cable unplugged . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268 Upgrade impacts to user profiles . . . . . . . . . . . . . . . . .
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Contents Resetting the IP Deskphone . . . . . . . . . . . . . . . . . . . . . 289 Erasing the user data . . . . . . . . . . . . . . . . . . . . . . . . . . . 290 Network menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295 USB flash drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296 Presence of USB flash drive . . . . . . . . . . . . . . . . . . . . . 297 Feature characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . 29
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Contents Making an MLPP call from a received Instant Message 346 Making a call by using a programmed speed dial key . . 348 Incoming calls with precedence . . . . . . . . . . . . . . . . . . . . . . 349 Call transfer with precedence . . . . . . . . . . . . . . . . . . . . . . . . 350 Multiple calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351 Preemption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352 Call Origination Busy
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Contents 14
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Welcome Welcome Your Avaya 1120E IP Deskphone brings voice and data to your desktop. The IP Deskphone connects directly to a Local Area Network (LAN) through an Ethernet connection. The IP Deskphone with SIP software communicates using Session Initiated Protocol (SIP) after the software is upgraded to a SIP-enabled version. In this guide, user-defined feature key labels appear beside the keys and context-sensitive soft keys labels appear directly above the keys. Figure 1 shows the user-def
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Welcome • graphical, high-resolution LCD display, backlit, with adjustable contrast • high-quality speaker phone • volume control keys for adjusting the ringer, speaker, handset, and headset volume • six specialized feature keys: —Quit — Directory — Inbox — Outbox — Services —Copy • six call-processing fixed keys: —Mute — Handsfree — Goodbye — Instant Message Log — Headset —Hold • gigabit Ethernet ports • built-in gigabit Ethernet switch for shared PC access • headset jack with an On/Off k
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Welcome • logging off the IP Deskphone without entering a password • dialing a call from the Inbox • the capacity to attach up to three Expansion Modules for Avaya 1100 Series IP Deskphones, adding up to 54 programmable feature keys Avaya 1120E IP Deskphone controls Figure 2 on page 17 shows the Avaya 1120E IP Deskphone. Figure 2: Avaya 1120E IP Deskphone User-defined feature keys Visual Alerter/Message Feature Status Indicator Waiting Indicator
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Welcome This section describes the controls on your IP Deskphone. Your IP Deskphone can have fixed keys with icons or with labels. This document presents both versions of the fixed key. The keys on either side of the LCD display area are User-defined feature keys, with labels on the LCD. The system administrator can reserve some keys for specific functions during tasks and for advanced configuration. You can define these keys for specific functions, such as Call Forward. Note: The key o
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Welcome Press the Handsfree key to activate the built-in speaker and microphone of the IP Deskphone. Note: The Handsfree LED indicator on the Handsfree key lights to indicate when handsfree is active. Use the Navigation Key Cluster to scroll through menus and lists that appear on the LCD display screen or for text entry. The outer part of this key cluster rocks for up, down, left, and right movements. For more information, see “Navigation keys” on page 40. Use the Enter key, at the c
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Welcome Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset. Note: The Headset LED indicator on the Headset key lights to indicate that the headset is in use. Press the Hold key to put an active call on hold. Press the Hold fixed key to return to a call on hold. You can have several calls in a hold state. Use the Dialpad to enter numbers and text. To navigate to an item in a menu, press the corresponding number on the
